LiveCareer-Resume

intake coordinator resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

10 Years of Leadership & Customer Service Experience

Accomplished Servant Minded Leader skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Skills
  • Strong Organizational & Self-Management Skills
  • Exemplary Teamwork and Interpersonal skills
  • Strong Written & Verbal Communication Skills
  • Strong Customer Service Orientation
Work History
Intake Coordinator , 08/2020 to Current
Always Best CareAnn Arbor, MI,

40 Hrs A Week

  • Organized patient files and streamlined operations to improve efficiency through implementation of new software programs.
  • Streamlined processes helping move the company to become more efficient utilizing software programs that used data collection to improve the overall workflow of the business.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
  • Completed intake assessment forms and filed clients' charts.
  • Communicated with referral sources, physicians and associated staff to check documentation to meet ever so changing insurance requirements.
  • Supported office staff and operational requirements with administrative tasks.
  • Worked with highly coordinated team to quickly, accurately, and professionally onboard patients whom needed home health placement within a fast paced detail oriented environment.
Assistant Manager , 02/2018 to 02/2020
Firstservice ResidentialOrange, FL,
  • 45 to 60 + hrs weekly approximately
  • Monitored & controlled Labor - Supervised 60 Employees
  • Scheduled, trained, & supervised staff
  • Analyzed & reported on budgets, including profit & loss
  • Monitored, improved restaurant appearance, flow & customer experience
  • Inventory, order, & audit materials, equipment & supplies
  • Directly oversaw performance reversal from having one of the top 5 highest food cost Cafe's in the region, into consistently having one of the top 5 lowest
  • Directly oversaw neighboring Cafe's Food Cost Program, leading a turnaround from having one of the top 5 highest food cost programs, into having one of the top 5 lowest food cost programs in the region, consistently competing with home cafe. Achieved recognition from senior corporate management for this achievement
  • Conducted weekly staff meetings to motivate staff members, address concerns & questions, plan improvements, & evaluate progress towards goals
  • Communicated with managers of other departments to maintain transparency
  • Recruited, interviewed, & hired individuals who would add value to Panera
  • Adhered to established policies, procedures & compliance for outstanding routine audit ratings
Guest Service Team Leader, 08/2016 to 02/2018
Grifols Inc.Camden, NJ,

Served as Team Lead for Front End of Store (Guest Services, Check lanes, Cash Office), In-stocks, Price Change, Grocery, Sales Floor.

  • 40+ hours weekly
  • Responsible for managing 20+ employees
  • Available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution
  • Responsible for employees having appropriate training and other resources to perform their job duties
  • Created and maintained high-quality work environment so team members were motivated to perform at their highest level
  • Addressed disciplinary and/or performance problems according to company policy
  • Established work procedures & processes that supported company & departmental standards, procedures and strategic directives
  • Responsible for Business Supply Purchase Orders
  • Served as Super Target of Mesquite's Volunteer Lead Coordinator & Representative at all public functions
  • Evaluated team by reviewing customer feedback and key performance indicators
  • Led team meetings to address concerns and inform employees of new policies and procedures
Senior Team Lead , 11/2010 to 05/2015
Chick-Fil-A Inc.City, STATE,
  • 25 to 35 hours per week
  • Responsible for managing more than 12 employees at one time
  • Ensured that all Team Members followed food safety standards implemented by Chick-Fil-A
  • Management duties such as filling out paperwork before end of shift, counting and recording inventory of as of all supplies, evaluating cash drawers, & making bank deposits
  • Performed administrative, labor management, & customer care duties
  • Administrative responsibilities included maintaining inventory levels, initiating marketing strategies, and driving store sales
  • Labor management duties consisted of interviewing job applicants, creating work schedules, & motivating associates
  • Lead by example Greeting, interacting with, & personally serving customers
  • Demonstrated knowledge of company mission & goals mentoring employees in reaching objectives aligned with company core values
  • Built strong relationships with customers through positive attitude and attentive response.
Education
Bachelor of Science: Philosophy, Expected in 05/2022 to University of Central Arkansas - Conway, AR
GPA:
Skills
  • Strong Organizational & Self-Management Skills
  • Exemplary Teamwork and Interpersonal skills
  • Strong Written & Verbal Communication Skills
  • Strong Customer Service Orientation
Work History
Intake Coordinator , 08/2020 to Current
Agape Home HealthcareMesquite, TX

40 Hrs A Week

  • Organized patient files and streamlined operations to improve efficiency through implementation of new software programs.
  • Streamlined processes helping move the company to become more efficient utilizing software programs that used data collection to improve the overall workflow of the business.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
  • Completed intake assessment forms and filed clients' charts.
  • Communicated with referral sources, physicians and associated staff to check documentation to meet ever so changing insurance requirements.
  • Supported office staff and operational requirements with administrative tasks.
  • Worked with highly coordinated team to quickly, accurately, and professionally onboard patients whom needed home health placement within a fast paced detail oriented environment.
Assistant Manager , 02/2018 to 02/2020
Panera BreadDallas , TX
  • 45 to 60 + hrs weekly approximately
  • Monitored & controlled Labor - Supervised 60 Employees
  • Scheduled, trained, & supervised staff
  • Analyzed & reported on budgets, including profit & loss
  • Monitored, improved restaurant appearance, flow & customer experience
  • Inventory, order, & audit materials, equipment & supplies
  • Directly oversaw performance reversal from having one of the top 5 highest food cost Cafe's in the region, into consistently having one of the top 5 lowest
  • Directly oversaw neighboring Cafe's Food Cost Program, leading a turnaround from having one of the top 5 highest food cost programs, into having one of the top 5 lowest food cost programs in the region, consistently competing with home cafe. Achieved recognition from senior corporate management for this achievement
  • Conducted weekly staff meetings to motivate staff members, address concerns & questions, plan improvements, & evaluate progress towards goals
  • Communicated with managers of other departments to maintain transparency
  • Recruited, interviewed, & hired individuals who would add value to Panera
  • Adhered to established policies, procedures & compliance for outstanding routine audit ratings
Guest Service Team Leader, 08/2016 to 02/2018
TargetMesquite, Texas

Served as Team Lead for Front End of Store (Guest Services, Check lanes, Cash Office), In-stocks, Price Change, Grocery, Sales Floor.

  • 40+ hours weekly
  • Responsible for managing 20+ employees
  • Available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution
  • Responsible for employees having appropriate training and other resources to perform their job duties
  • Created and maintained high-quality work environment so team members were motivated to perform at their highest level
  • Addressed disciplinary and/or performance problems according to company policy
  • Established work procedures & processes that supported company & departmental standards, procedures and strategic directives
  • Responsible for Business Supply Purchase Orders
  • Served as Super Target of Mesquite's Volunteer Lead Coordinator & Representative at all public functions
  • Evaluated team by reviewing customer feedback and key performance indicators
  • Led team meetings to address concerns and inform employees of new policies and procedures
Senior Team Lead , 11/2010 to 05/2015
Chick-Fil-A Inc.Conway , Arkansas
  • 25 to 35 hours per week
  • Responsible for managing more than 12 employees at one time
  • Ensured that all Team Members followed food safety standards implemented by Chick-Fil-A
  • Management duties such as filling out paperwork before end of shift, counting and recording inventory of as of all supplies, evaluating cash drawers, & making bank deposits
  • Performed administrative, labor management, & customer care duties
  • Administrative responsibilities included maintaining inventory levels, initiating marketing strategies, and driving store sales
  • Labor management duties consisted of interviewing job applicants, creating work schedules, & motivating associates
  • Lead by example Greeting, interacting with, & personally serving customers
  • Demonstrated knowledge of company mission & goals mentoring employees in reaching objectives aligned with company core values
  • Built strong relationships with customers through positive attitude and attentive response.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of Central Arkansas

Job Titles Held:

  • Intake Coordinator
  • Assistant Manager
  • Guest Service Team Leader
  • Senior Team Lead

Degrees

  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: