Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
10 Years of Leadership & Customer Service Experience
Accomplished Servant Minded Leader skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Skills
Strong Organizational & Self-Management Skills
Exemplary Teamwork and Interpersonal skills
Strong Written & Verbal Communication Skills
Strong Customer Service Orientation
Work History
08/2020 to CurrentIntake Coordinator Always Best Care | Ann Arbor, MI,
40 Hrs A Week
Organized patient files and streamlined operations to improve efficiency through implementation of new software programs.
Streamlined processes helping move the company to become more efficient utilizing software programs that used data collection to improve the overall workflow of the business.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
Completed intake assessment forms and filed clients' charts.
Communicated with referral sources, physicians and associated staff to check documentation to meet ever so changing insurance requirements.
Supported office staff and operational requirements with administrative tasks.
Worked with highly coordinated team to quickly, accurately, and professionally onboard patients whom needed home health placement within a fast paced detail oriented environment.
02/2018 to 02/2020Assistant Manager Firstservice Residential | Orange, FL,
Directly oversaw performance reversal from having one of the top 5 highest food cost Cafe's in the region, into consistently having one of the top 5 lowest
Directly oversaw neighboring Cafe's Food Cost Program, leading a turnaround from having one of the top 5 highest food cost programs, into having one of the top 5 lowest food cost programs in the region, consistently competing with home cafe. Achieved recognition from senior corporate management for this achievement
Conducted weekly staff meetings to motivate staff members, address concerns & questions, plan improvements, & evaluate progress towards goals
Communicated with managers of other departments to maintain transparency
Recruited, interviewed, & hired individuals who would add value to Panera
Adhered to established policies, procedures & compliance for outstanding routine audit ratings
08/2016 to 02/2018Guest Service Team LeaderGrifols Inc. | Camden, NJ,
Served as Team Lead for Front End of Store (Guest Services, Check lanes, Cash Office), In-stocks, Price Change, Grocery, Sales Floor.
40+ hours weekly
Responsible for managing 20+ employees
Available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution
Responsible for employees having appropriate training and other resources to perform their job duties
Created and maintained high-quality work environment so team members were motivated to perform at their highest level
Addressed disciplinary and/or performance problems according to company policy
Established work procedures & processes that supported company & departmental standards, procedures and strategic directives
Responsible for Business Supply Purchase Orders
Served as Super Target of Mesquite's Volunteer Lead Coordinator & Representative at all public functions
Evaluated team by reviewing customer feedback and key performance indicators
Led team meetings to address concerns and inform employees of new policies and procedures
11/2010 to 05/2015Senior Team Lead Chick-Fil-A Inc. | City, STATE,
25 to 35 hours per week
Responsible for managing more than 12 employees at one time
Ensured that all Team Members followed food safety standards implemented by Chick-Fil-A
Management duties such as filling out paperwork before end of shift, counting and recording inventory of as of all supplies, evaluating cash drawers, & making bank deposits
Performed administrative, labor management, & customer care duties
Administrative responsibilities included maintaining inventory levels, initiating marketing strategies, and driving store sales
Labor management duties consisted of interviewing job applicants, creating work schedules, & motivating associates
Lead by example Greeting, interacting with, & personally serving customers
Demonstrated knowledge of company mission & goals mentoring employees in reaching objectives aligned with company core values
Built strong relationships with customers through positive attitude and attentive response.
Education
Expected in 05/2022Bachelor of Science | PhilosophyUniversity of Central Arkansas, Conway, ARGPA:
Skills
Strong Organizational & Self-Management Skills
Exemplary Teamwork and Interpersonal skills
Strong Written & Verbal Communication Skills
Strong Customer Service Orientation
Work History
08/2020 to CurrentIntake Coordinator Agape Home Healthcare | Mesquite, TX
40 Hrs A Week
Organized patient files and streamlined operations to improve efficiency through implementation of new software programs.
Streamlined processes helping move the company to become more efficient utilizing software programs that used data collection to improve the overall workflow of the business.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
Completed intake assessment forms and filed clients' charts.
Communicated with referral sources, physicians and associated staff to check documentation to meet ever so changing insurance requirements.
Supported office staff and operational requirements with administrative tasks.
Worked with highly coordinated team to quickly, accurately, and professionally onboard patients whom needed home health placement within a fast paced detail oriented environment.
02/2018 to 02/2020Assistant Manager Panera Bread | Dallas , TX
Directly oversaw performance reversal from having one of the top 5 highest food cost Cafe's in the region, into consistently having one of the top 5 lowest
Directly oversaw neighboring Cafe's Food Cost Program, leading a turnaround from having one of the top 5 highest food cost programs, into having one of the top 5 lowest food cost programs in the region, consistently competing with home cafe. Achieved recognition from senior corporate management for this achievement
Conducted weekly staff meetings to motivate staff members, address concerns & questions, plan improvements, & evaluate progress towards goals
Communicated with managers of other departments to maintain transparency
Recruited, interviewed, & hired individuals who would add value to Panera
Adhered to established policies, procedures & compliance for outstanding routine audit ratings
08/2016 to 02/2018Guest Service Team LeaderTarget | Mesquite, Texas
Served as Team Lead for Front End of Store (Guest Services, Check lanes, Cash Office), In-stocks, Price Change, Grocery, Sales Floor.
40+ hours weekly
Responsible for managing 20+ employees
Available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution
Responsible for employees having appropriate training and other resources to perform their job duties
Created and maintained high-quality work environment so team members were motivated to perform at their highest level
Addressed disciplinary and/or performance problems according to company policy
Established work procedures & processes that supported company & departmental standards, procedures and strategic directives
Responsible for Business Supply Purchase Orders
Served as Super Target of Mesquite's Volunteer Lead Coordinator & Representative at all public functions
Evaluated team by reviewing customer feedback and key performance indicators
Led team meetings to address concerns and inform employees of new policies and procedures
11/2010 to 05/2015Senior Team Lead Chick-Fil-A Inc. | Conway , Arkansas
25 to 35 hours per week
Responsible for managing more than 12 employees at one time
Ensured that all Team Members followed food safety standards implemented by Chick-Fil-A
Management duties such as filling out paperwork before end of shift, counting and recording inventory of as of all supplies, evaluating cash drawers, & making bank deposits
Performed administrative, labor management, & customer care duties
Administrative responsibilities included maintaining inventory levels, initiating marketing strategies, and driving store sales
Labor management duties consisted of interviewing job applicants, creating work schedules, & motivating associates
Lead by example Greeting, interacting with, & personally serving customers
Demonstrated knowledge of company mission & goals mentoring employees in reaching objectives aligned with company core values
Built strong relationships with customers through positive attitude and attentive response.
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