, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Caring Intake Specialist with proven skills in time management, client registration and document processing. Highly organized and with an empathic communication style. Ready to bring 18 years' experience to a rewarding to new position.
Skills
Charting and clinical documentation
Multi-line phone operations
Patient scheduling
Client intake
Eligibility review
Consultation and advisory
Empathic communication
Application assessments
Edibility review
Time management
Customer service
Multitasking
Conflict resolution
Experience
09/2021 to CurrentIntake CoordinatorAdvocates | Dedham, MA,
Answered phone calls to provide assistance, information and medical personnel access.
Conducted patient intake interviews to collect medical information and insurance details.
Compiled physical and digital documents, charts and reports.
Prepared and sent financial statements to support bookkeeping functions.
Maintained positive attitude and effectively de-escalated clients during crisis situations.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Frequently checked up on patients and offered assistance on using equipment.
Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
Interviewed patients and reviewed patient files to determine medical histories, previous treatment and therapies and medication history.
04/2016 to 08/2021Administrative Assistant/ReceptionistHoneywell | Virginia, MN,
Recorded incoming consult requests for 2 neurosurgeons from 4 hospitals.
Obtained prior authorizations for radiology procedures utilizing clinical information.
Submitted MG-2 variances for workers comp patients to obtain testing and procedure approvals.
Scheduled Independent Medical Exams for doctors.
Prepared clinical IME reports dictated by the doctor, checked them over for corrections, and acted as a liaison to the hiring company.
Managed the doctors schedules, set up personal and lunch appointments and meetings.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Helped patients complete paperwork and explained processes and procedures.
Answered 50-75 average daily phone calls to schedule appointments and address patient inquiries.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Coordinated office schedules for new patients, diagnostic assessments and procedures.
Explained treatment procedures, medication risks, special diets, and physician instructions to patients.
Liaised between physicians and patients about needs, physician performance, changes and medication orders.
Worked with operating facilities to schedule procedures on behalf of 2 neurosurgeons.
9/2008 to 05/2016Medical AssistantAdventist Healthcare | Fort Washington, MD,
Scheduled appointments for patients via phone and in person.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Performed preliminary physical tests to accurately record results in patient history summary.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Organized charts, documents and supplies to maintain team productivity.
Contacted pharmacies to submit and refill patients' prescriptions.
Educated patients about medications, procedures and physician's instructions.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Trained newly hired top talent to fill key positions and maximize productivity.
Education and Training
Expected in 06/2003Diploma | Ward Melville High School, Setauket, NYGPA:
Expected in 08/2025Bachelor of Arts | Human ServicesSt. Joseph's College, Long Island, NY, GPA:
Accomplishments
Trained other employees and helped bring them up to the highest company standards.
Promoted from Receptionist to Intake Coordinator, in less than 12-months
Consistently maintained high customer satisfaction ratings.
Created highly effective new scheduling and monitoring procedure that significantly impacted efficiency and improved operations.
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