Highly motivated, take charge entry-level professional delivering administrative support and team leadership to business operations. Dependable and detail-oriented in managing multiple tasks and priorities. Broad experience includes office management, invoicing, dispatching, database management, vendor negotiations, and contract management. The work ethic through experience recognizes exemplary customer service and team collaboration. Organized and motivated employee eager to apply time management and organizational skills in various environments. The job Seeking entry-level opportunities to expand skills while facilitating company growth. A resourceful maintains smooth office operations and patient flows—detail-oriented approach to organizing files, scheduling appointments, and assisting patients. The organized individual brings a background in medical office settings handling patient needs. A classified employee with experience and demonstrated knowledge of healthcare procedures and administrative operations. The incident shows the ability of Versed in insurance forms, charts, and other business correspondence—a detailed understanding of complex office and database systems for maintaining secure patient information.
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- Answered phone calls to provide assistance, information, and medical personnel access.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Conducted patient intake interviews to collect medical information and insurance details.
- Compiled physical and digital documents, charts, and reports.
- Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
- Updated group medical records and technical library to promote smooth office operations.
- Verified insurance eligibility, benefits, and patient liabilities for defined services.
- Maintained a positive attitude and effectively de-escalated clients during crisis situations.
- Prepared and sent financial statements to support bookkeeping functions.
- Established and maintained correspondence systems to manage information requests and distribution.
- Corresponded with hospitals and medical offices regarding incoming home health referrals.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Received inbound calls to obtain clinical information from providers to create authorizations and referrals.
- Updated patient information on computer system to maintain billing accuracy.
- Maintained clinical records and required paperwork in compliance with agency standards.
- Processed paperwork, obtained billing forms and secured confidential information.
- Scheduled appointments for patient consultations, tests and procedures.
- Coordinated schedules and appointments, sending out reminders regarding appointment dates.
- Made outbound calls to providers to obtain information necessary to create or update authorization.
- Answered and logged incoming inquiries via phone, fax and email.
- Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
- Co-Ordinates as a cashier for the start of shift and assisted up to fifty-hundred orders a day
- Conducted Expeditor Position for end of shift and expedited up to fifty-hundred orders a day
- Structured Cashier and Expeditor positions at same time when low on staff during rush hour
- Mentored team members on the training or register
- Conducted team training on cashier and expeditor positions for team members
- Coordinated service for food runners and other kitchen staff.
- Illustrated knowledge of menu and service offerings to educate guests.
- Provided mentorship and guidance to new kitchen team members.
- Confirmed guest satisfaction by monitoring company time and quality standards for each meal.
- Adhered to corporate standards and policies in overseeing restaurant operations.
- Verified pricing and computed product totals to complete detailed invoices.
- Expedited, routed and dispatched materials and parts according to production schedules and commitments, generated schedule progress reports and tracked completed orders.
- Greeted students, visitors, and professors at the entrance of the Nursing building
- Sourced and utilized specific curriculum and lesson plans for each course.
- Defined strategies and created a plan to achieve ambitious operational objectives.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Improved operations by working with team members and customers to find workable solutions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Juggled multiple projects and tasks to ensure high-quality and timely delivery.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Filed old paperwork from 2016-2019 in alphabetical order
- Collaborated and help with experiments with students
- Performed several errands: printing papers, filing other paperwork, and organizing
- Performed new methods of collaborating with experiments with students
- Brainstorm new ideas and possible solutions to overcome problems
GPA: 3.5, GPA: 3.5, Cum Laude
Awards:
- Fall 2018 - Fall 2021 - Dean's List
- Fall 2018 - Fall 2021 - Honor Roll
Scholarships and Grants:
- 2018 Making A Difference Scholarship, Recipient
- 2018-2021 Present Eagle Grant from University, Recipient
- 2021 Alumni Eagle Scholarship, Recipient
Leadership Positions:
- Communications Director for Tribeta Biological Honors Society
- Vice President for Science African American Majors Evolving (SAAME)
Extra Curricular Activities
- Member of University Honors Program 2019 - 2021
- Member of Tribeta Biological Honors Society 2019 - 2021
- Member of Science African American Majors Evolving (SAAME)
- Member of Golden Key Honors Society
- Member of National Society Leadership and Success
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School Attended
- North Carolina Central University
Job Titles Held:
- Intake Coordinator
- Cashier/Expeditor
- Professor's Assistant
Degrees
- Bachelor’s Degree
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