Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Reliable and punctual employee. Successfully handles fast-paced work environment. Proven willingness to take on any task to support the team and help the business succeed. Skilled at completing daily assignments with strong communication, verbal and written, as well as cultivating positive relationships. I offer 8 years of medical background with knowledge in clinical and non-clinical work. Working in the medical field has been a strong passion and I can confidently say I am proud and enjoy the work that I have completed in my years. The end of my journey is to obtain my FNP and own a local pediatric facility. I work to begin by climbing the ladder and learning as much as I can. I am confident in positive work relationships that thrive with teamwork and schedule managing. I always strive to be a valuable member of any team.

  • Charting and clinical documentation
  • Multi-line phone operations
  • Client intake
  • Eligibility review
  • Claims processing
  • Conflict mediation
  • Records management
  • Data entry
  • Empathic communication
  • People skills
  • Communication
  • Records maintenance
  • Active listening
  • Organization and efficiency
  • Business operations understanding
  • Office equipment operations
  • Multitasking and prioritization
  • Microsoft Office
  • Friendly, positive attitude
  • Front desk operations
  • Referral verification
  • HIPAA guidelines
  • Patient callbacks
  • Telephone etiquette
  • Troubleshooting
  • Decision-making
  • Basic math
01/2018 to 03/2021 Intake Coordinator Always Best Care | Lakewood, CO,
  • Responded to urgent referral requests and processed paperwork to facilitate timely transfers.
  • Completed tasks of receptionist duties; answering incoming calls and met with potential clients while maintaining confidentiality.
  • Maintained ongoing clinical contact with clients, pending assignment to the primary clinician.
  • Covered daily office workloads through effective staffing and resource coordination.
  • Gained and retained updated knowledge of program and service offerings and provided clients with contact information for available external resources.
  • Entered basic biographic and contact information into [Software].
  • Requested releases of information to gather client histories from other organizations or previous providers.
  • Utilized tracking processes to monitor the timeline of intake response and case assignment.
  • Established and kept a favorable relationship with doctors' offices and referring hospitals.
  • Kept track of orders to and from primary care physicians.
  • Obtained an excellent understanding of insurance authorizations and needed codes and documentation.
  • Knowledgeable of referrals, physician orders, and the needs of each insurance.
  • Watched and assisted nurses' and therapists' schedules.
  • Had a good professional relationship with local supply vendors for patient care.
  • Kept track of supplies in the office for clinicians.
  • Created orders for physicians to finalize for supplies.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned company events.
  • Monitored and managed referral volume according to staff availability.
  • Assisted patients with making appointments or community resources.
02/2018 to 08/2018 Home Health Aide Bickford Senior Living | Greenwood, IN,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted clients with personal hygiene needs, including bathing, dressing and incontinence care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Improved patient outlook and daily living through compassionate care.
  • Tracked and reported clients' progress based on observations and conversations.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Assisted terminally ill patients with personal care, including bathing, grooming and dressing.
  • Documented client progress in charts and logbooks.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Recorded vitals and communicated with RC case manager to provide health updates.
09/2011 to 08/2015 CNA-CNA Mentor The Gardens Care Center | City, STATE,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Used mobility devices to transport patients.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Delivered personal nursing assistance in pre- and post-operative situations.
  • Collected and documented vital signs to track current patient conditions.
  • trained new/lateral CNA's on the policies and procedures of the facility as well as what is expected and proper patient care.
  • Assisted patient with bathing and skin examinations to avoid breakdowns.
  • Built strong relationships with patients as well as their family and friend's.
Education and Training
Expected in 05/2011 High school Diploma | Kingman Academy of Learning, Kingman, AZ GPA:
Enhanced patient physical recovery with emotional and social support. Prevented bedsores, consistently turning patients every 2 hours. Helped patients with limited mental and physical capacity handle daily living tasks such as feeding and grooming. Minimized infection risk to staff and patients, cleaning and sanitizing rooms, equipment, and tools. Resolved patient issues by quickly responding to calls and emergency issues. Kept patients comfortable with clean linens and well-stocked rooms. Transported patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds. Trained and mentor new CNA's on the appropriate
Expected in 12/2023 BSN | Aspen University, Phoenix, AZ GPA:
Expected in 10/2011 CNA-Licensure - Creative Care | , Kingman, AZ GPA:

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Resume Overview

School Attended

  • Kingman Academy of Learning
  • Aspen University

Job Titles Held:

  • Intake Coordinator
  • Home Health Aide
  • CNA-CNA Mentor


  • High school Diploma
  • BSN
  • CNA-Licensure - Creative Care

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