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Intake Care Coordinator Resume Example

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INTAKE CARE COORDINATOR
Summary

Demonstrated the ability to complete tasks accurately despite interruptions and competing demands. Self-motivated and dependable while achieving high performance with minimal supervision. Results-oriented, strategic sales professional with 25 years in the DME/Respiratory industry. Office Coordinator/Hospital Liaison with broad background, including management, customer service and general warehouse operations. Vast experience in all aspects of loading and transporting materials.

Skills
  • Clients
  • Customer satisfaction
  • Customer service
  • Delivery
  • Email
  • Instruction
  • Inventory
  • Managing
  • Materials
  • Meetings
  • Mail
  • Office
  • Navigation
  • Network
  • Nursing
  • Office management
  • Policies
  • Quality
  • Reading
  • Receiving
  • Self-starter
  • Shipping
  • Telephone
  • Phone
  • Healthcare delivery
Experience
Intake Care CoordinatorCompany Name | City, State | Jul 2019-Nov 2020
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Maintained positive attitude and effectively de-escalated clients during crisis situations.
  • Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
  • Determined whether clients should be counseled or referred to other specialists
  • Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Inside Sales RepresentativeCompany Name | City, State | Feb 2019-May 2019
  • Negotiated prices, terms of sale and service agreement to close final steps of transaction and achieve desired outcome.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Offered products to meet needs of wholesale customers and developed new products and services with help of customer feedback.
  • Contacted new and existing customers to discuss product and service solutions.
Office Coordinator/Distribution/Customer ServiceCompany Name | City, State | Apr 2007-Jun 2017
  • Screened resumes, qualified eligible applicants and coordinated phone or in-person interviews.
  • Responded to telephone inquiries from clients, vendors and the public.
  • Managed daily office operations and equipment maintenance.
  • Returned all emails and calls within 24 hours of receipt.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Coordinated itinerary and scheduled appointments with 100% accuracy.
  • Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
  • Received and screened high volume of internal and external communications, including email and mail.
  • Communicated with contractors and vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Adhered to security requirements by screening visitors, updating logs and issuing temporary passes.
  • Increased customer satisfaction by greeting visitors promptly and professionally.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Delegated duties for a team of 6 office staff,.
  • Instructed new hires on administrative procedures and company policies while ensuring that all performance objectives were met.
  • Maintained office cleanliness and organization of resources.
  • Supervised 6 office staff members in daily tasks and performance.
  • Assessed stock quality and accuracy against paperwork.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Broke down pallet loads of cases, boxes and bags.
  • Inspected product load for accuracy and safely transported it around the warehouse.
Hospital LiaisonCompany Name | City, State | Aug 1992-Apr 2007
  • Facilitated communication between patients, families, hospice facilities, nursing homes, pharmacies, hospital staff and other healthcare professionals.
  • Compiled and assessed patient medical records to help determine correct plans.
  • Collaborated with hospitals and target facilities to lay out discharge plans.
  • Communicated extensively with patients to provide assistance, support and instructions.
  • Built strong network of outside referral sources within the community.
  • Ensured HIPAA compliance.
  • Ensured the accuracy of public information and materials.
  • Cooperated with other health related agencies and organizations in community activities.
  • Jumped in to fill gaps for on call rotation when necessary.
  • Served as liaison between management, clinical staff and the community.
Education and Training
High School DiplomaChannel Islands High School | | City, State | 1986
Accomplishments
  • Home Medical Device Retail Exemptee License #21855 State of California Department of Public Health Food and Drug Branch.
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Resume Overview

School Attended

  • Channel Islands High School

Job Titles Held:

  • Intake Care Coordinator
  • Inside Sales Representative
  • Office Coordinator/Distribution/Customer Service
  • Hospital Liaison

Degrees

  • High School Diploma

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