Intake Care Coordinator Resume Example
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Leslee E.Stokes
Summary
Demonstrated the ability to complete tasks accurately despite interruptions and competing demands. Self-motivated and dependable while achieving high performance with minimal supervision. Results-oriented, strategic sales professional with 25 years in the DME/Respiratory industry. Office Coordinator/Hospital Liaison with broad background, including management, customer service and general warehouse operations. Vast experience in all aspects of loading and transporting materials.
Skills
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Experience
Patient RegistrarHines Supply | Grayslake , IL | Aug 2021-Current
- Applied HIPAA privacy and security regulations while handling patient information.
- Explained policies, procedures to patient.
- Assembled registration paperwork and placed identification bands on patient.
- Updated patient financial information to promote accurate record keeping.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
Intake Care CoordinatorHcr Manorcare Inc. | Bokeelia , FL | Jul 2019-Nov 2020
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Conducted patient intake interviews to collect medical information and insurance details.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
- Determined whether clients should be counseled or referred to other specialists
- Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Inside Sales RepresentativeLifecare Solutions, Inc | City , STATE | Feb 2019-May 2019
- Negotiated prices, terms of sale and service agreement to close final steps of transaction and achieve desired outcome.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Offered products to meet needs of wholesale customers and developed new products and services with help of customer feedback.
- Contacted new and existing customers to discuss product and service solutions.
Office Coordinator/Distribution/Customer ServiceApria Healthcare | City , STATE | Apr 2007-Jun 2017
- Screened resumes, qualified eligible applicants and coordinated phone or in-person interviews.
- Responded to telephone inquiries from clients, vendors and the public.
- Managed daily office operations and equipment maintenance.
- Returned all emails and calls within 24 hours of receipt.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Coordinated itinerary and scheduled appointments with 100% accuracy.
- Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
- Received and screened high volume of internal and external communications, including email and mail.
- Communicated with contractors and vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Adhered to security requirements by screening visitors, updating logs and issuing temporary passes.
- Increased customer satisfaction by greeting visitors promptly and professionally.
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Delegated duties for a team of 6 office staff,.
- Instructed new hires on administrative procedures and company policies while ensuring that all performance objectives were met.
- Maintained office cleanliness and organization of resources.
- Supervised 6 office staff members in daily tasks and performance.
- Assessed stock quality and accuracy against paperwork.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Broke down pallet loads of cases, boxes and bags.
- Inspected product load for accuracy and safely transported it around the warehouse.
Hospital LiaisonCompany Name | City, State | Aug 1992-Apr 2007
- Facilitated communication between patients, families, hospice facilities, nursing homes, pharmacies, hospital staff and other healthcare professionals.
- Compiled and assessed patient medical records to help determine correct plans.
- Collaborated with hospitals and target facilities to lay out discharge plans.
- Communicated extensively with patients to provide assistance, support and instructions.
- Built strong network of outside referral sources within the community.
- Ensured HIPAA compliance.
- Ensured the accuracy of public information and materials.
- Cooperated with other health related agencies and organizations in community activities.
- Jumped in to fill gaps for on call rotation when necessary.
- Served as liaison between management, clinical staff and the community.
Education and Training
High School DiplomaChannel Islands High School | | City, State | 1986
Accomplishments
- Home Medical Device Retail Exemptee License #21855 State of California Department of Public Health Food and Drug Branch.
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Resume Overview
School Attended
- Channel Islands High School
Job Titles Held:
- Patient Registrar
- Intake Care Coordinator
- Inside Sales Representative
- Office Coordinator/Distribution/Customer Service
- Hospital Liaison
Degrees
- High School Diploma
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