Intake And Assessment Specialist Academic Counselor resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Dedicated and well rounded Professional with professional experiences in the following industries: Property Management, Criminal Justice, Adult Education, Social Services and Mental Health.

Expected in 12/2018 Master of Science in Education | Adult Education Capella University, Minneapolis, MN, GPA:
Expected in 12/2014 Bachelor of Arts | Psychology/Criminal Justice Guilford College, Greensboro, NC, GPA:
  • Academic Advising
  • Case management
  • Coaching
  • Compliance management
  • Data entry
  • Excellent oral and written communication skills
  • Intake and Assessment (CASAS)
  • Strong organizational/time management skills
  • Create and implement internal processes
  • Tutoring
  • Property management
  • Yardi experience
  • Cash handling
  • Customer service
Work History
01/2018 to Current Intake and Assessment Specialist/Academic Counselor Legend Management Group | Baltimore, MD,
  • Achievements include: Increasing internal recruitment of learners for the National External Diploma Programduring a 3-month period at the South Baltimore Learning Center, identifying needed internal processes andforms needed to efficiently operate SBLC as well as to ensure compliance with State and Federal laws andregulations; decreasing outstanding number of learners required to complete a posttest by 12.5% in FY 2019
  • Academic advising, testing and assessment, intake andregistration, Blackboard, Moodle, curriculum/instruction development, case management, tutoring,coaching, data entry (Salesforce), compliance management, strong leadershipand management skills, strong organizational skills,recruiting, recruitment and retention skills
  • As part of the Leadership Team, collaborated to develop Hybrid/Distance learning programsCertified CASAS Test Proctor and Site Administrator; administer placement and post testing in GEDprogram
  • Monitor learner progress, addressing any barriers to program success; make appropriate referrals forsupport services
  • Responsible for scheduling and conducting benchmark testing at end of session to assess learner gains and class progression/retention levels
  • Member of the Curriculum Development team; assist with curriculum/instruction designConduct orientation at main and off-site program locations
  • Coordinate annual commencement ceremony and end of session Learner Appreciation Ceremony
  • Liaise with community partners, funding agencies for continued growth of SBLC's mission and fulfillmentof DLLR regulations
  • Increased internal enrollment of learners in the National External Diploma Program (NEDP) for FY 2019using targeted marketing strategies
  • Part of the DLLR (Department of Licensing, Labor and Regulation) leadership team
07/2017 to 11/2018 Assistant Property Manager Ebenezer | Des Moines, IA,
  • Validated rental eligibility by using Department of Housing and Urban Development's eligibility guidelines for LIHTC/Project based Section 8 communities.
  • Administered operations to handle needs of more than 300 tenants across 153 property units.
  • Oversaw monthly collections of rental payments,
  • Maintained positive relationships with residents, staff, visitors and vendors.
  • Kept accurate records of all resident and tenant correspondence.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Escalated any major issues to property manager for immediate remediation.
  • Ensured policies and rules were followed by all tenants.
  • Entered and closed out completed maintenance. requests in Yardi
  • Conducted quarterly unit inspections for housekeeping and lease compliance .
  • Issued detainers and late payment notices
  • Conducted annual resident recertifications per HUD requirements
03/2016 to 02/2017 Resident Service Coordinator Richmond Redevelopment/Housing Authority | City, STATE,
  • Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues
  • Maintained regular contact with residents; conducted housekeeping visits and inspections
  • Liaised between community programs and residents
  • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes
  • Promoted positive relations between residents and staff
  • Solved grievances and complaints by collaborating with residents
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents
  • Conducted tours, orientation and educational sessions for residents and families
  • Facilitated monthly resident workshops both inhouse and with local community agencies
  • Provided referrals for community resources, assisted residents with applications for benefit programs
04/2015 to 03/2016 DUI Case Manager John Tyler Alcohol Safety Action Program | City, STATE,
  • Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers
  • Handled intensive caseload of DUI/Reckless driving offenders
  • Provided monitoring of offenders for compliance with court mandated Alcohol Safety Program
  • Monitored 275 Ignition Interlocks per month for violations; reported violations
  • Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning
  • Maintained organized offender records and documentation in compliance with department and legal standards
  • Served as court liaison by attending court hearings and presenting reports and recommendations
  • Collaborated with mental health and substance abuse providers to monitor offenders for program compliance
  • Recommended non compliant offenders for return to court for case re-determination
  • Active member of Zeta Phi Beta Sorority, Incorporated
  • Increased number of enrolled learners in the National External Diploma program by 20% in FY 2019
  • Exceeded agency pre-testing metrics by 6% of goal
  • Created and implemented agency Progression Policy
  • Revised Learner Handbook
  • Implemented use of new CASAS GOALS assessment for new and returning learners

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Resume Overview

School Attended

  • Capella University
  • Guilford College

Job Titles Held:

  • Intake and Assessment Specialist/Academic Counselor
  • Assistant Property Manager
  • Resident Service Coordinator
  • DUI Case Manager


  • Master of Science in Education
  • Bachelor of Arts

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