Intake And Assessment Specialist Academic Counselor resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Dedicated and well rounded Professional with professional experiences in the following industries: Property Management, Criminal Justice, Adult Education, Social Services and Mental Health.
Education
Expected in 12/2018Master of Science in Education | Adult EducationCapella University, Minneapolis, MN, GPA:
Expected in 12/2014Bachelor of Arts | Psychology/Criminal JusticeGuilford College, Greensboro, NC, GPA:
Skills
Academic Advising
Case management
Coaching
Compliance management
Data entry
Excellent oral and written communication skills
Intake and Assessment (CASAS)
Strong organizational/time management skills
Create and implement internal processes
Tutoring
Property management
Yardi experience
Cash handling
Customer service
Work History
01/2018 to CurrentIntake and Assessment Specialist/Academic CounselorLegend Management Group | Baltimore, MD,
Achievements include: Increasing internal recruitment of learners for the National External Diploma Programduring a 3-month period at the South Baltimore Learning Center, identifying needed internal processes andforms needed to efficiently operate SBLC as well as to ensure compliance with State and Federal laws andregulations; decreasing outstanding number of learners required to complete a posttest by 12.5% in FY 2019
Academic advising, testing and assessment, intake andregistration, Blackboard, Moodle, curriculum/instruction development, case management, tutoring,coaching, data entry (Salesforce), compliance management, strong leadershipand management skills, strong organizational skills,recruiting, recruitment and retention skills
As part of the Leadership Team, collaborated to develop Hybrid/Distance learning programsCertified CASAS Test Proctor and Site Administrator; administer placement and post testing in GEDprogram
Monitor learner progress, addressing any barriers to program success; make appropriate referrals forsupport services
Responsible for scheduling and conducting benchmark testing at end of session to assess learner gains and class progression/retention levels
Member of the Curriculum Development team; assist with curriculum/instruction designConduct orientation at main and off-site program locations
Coordinate annual commencement ceremony and end of session Learner Appreciation Ceremony
Liaise with community partners, funding agencies for continued growth of SBLC's mission and fulfillmentof DLLR regulations
Increased internal enrollment of learners in the National External Diploma Program (NEDP) for FY 2019using targeted marketing strategies
Part of the DLLR (Department of Licensing, Labor and Regulation) leadership team
07/2017 to 11/2018Assistant Property ManagerEbenezer | Des Moines, IA,
Validated rental eligibility by using Department of Housing and Urban Development's eligibility guidelines for LIHTC/Project based Section 8 communities.
Administered operations to handle needs of more than 300 tenants across 153 property units.
Oversaw monthly collections of rental payments,
Maintained positive relationships with residents, staff, visitors and vendors.
Kept accurate records of all resident and tenant correspondence.
Showed apartments to potential tenants and answered questions regarding community.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Escalated any major issues to property manager for immediate remediation.
Ensured policies and rules were followed by all tenants.
Entered and closed out completed maintenance. requests in Yardi
Conducted quarterly unit inspections for housekeeping and lease compliance .
Issued detainers and late payment notices
Conducted annual resident recertifications per HUD requirements
03/2016 to 02/2017Resident Service CoordinatorRichmond Redevelopment/Housing Authority | City, STATE,
Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues
Maintained regular contact with residents; conducted housekeeping visits and inspections
Liaised between community programs and residents
Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes
Promoted positive relations between residents and staff
Solved grievances and complaints by collaborating with residents
Assisted residents with transitioning into new living environment and maintained strong relationships with residents
Conducted tours, orientation and educational sessions for residents and families
Facilitated monthly resident workshops both inhouse and with local community agencies
Provided referrals for community resources, assisted residents with applications for benefit programs
04/2015 to 03/2016DUI Case ManagerJohn Tyler Alcohol Safety Action Program | City, STATE,
Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers
Handled intensive caseload of DUI/Reckless driving offenders
Provided monitoring of offenders for compliance with court mandated Alcohol Safety Program
Monitored 275 Ignition Interlocks per month for violations; reported violations
Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning
Maintained organized offender records and documentation in compliance with department and legal standards
Served as court liaison by attending court hearings and presenting reports and recommendations
Collaborated with mental health and substance abuse providers to monitor offenders for program compliance
Recommended non compliant offenders for return to court for case re-determination
Affiliations
Active member of Zeta Phi Beta Sorority, Incorporated
Accomplishments
Increased number of enrolled learners in the National External Diploma program by 20% in FY 2019
Exceeded agency pre-testing metrics by 6% of goal
Created and implemented agency Progression Policy
Revised Learner Handbook
Implemented use of new CASAS GOALS assessment for new and returning learners
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
Capella University
Guilford College
Job Titles Held:
Intake and Assessment Specialist/Academic Counselor