insurance intake and front desk coordinator resume example with 7 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Along with these skills, I also have 3 years experience with completing Prior Authorizations and Referrals for Insurances.

  • Incoming Mail Sorting
  • Online Bookings Management
  • Registration Processing
  • Two-Way Radio Operation
Work History
Insurance Intake and Front Desk Coordinator, 11/2020 - Current
Abm Hayward, CA,
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Observed strict procedures to protect sensitive patient information, medical records and payment data.
  • Verified client information by analyzing existing evidence on file.
  • Posted payments to accounts and maintained records.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Reached out to insurance carriers to obtain prior authorization for testing and procedures.
  • Input all patient data regarding claims and prior authorizations into system accurately.
  • Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
  • Tracked referral submission during facilitation of prior authorization issuance.
  • Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
Field Coordinator, 09/2018 - 02/2020
Palm Coast Ob/Gyn City, STATE,
  • Identified plans and resources required to meet project goals and objectives.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Participated in group activities, emphasizing making camp fun for campers, teaching skills, providing encouragement and facilitating opportunities of interaction between campers.
  • Assisted in developing and implementing program ideas, planned activities for units and evaluated program quality.
  • Encouraged participation in camp activities and guided troop members in safe adventures.
  • Delivered programming in line with organizational policy to members of newly-established troop until well-established and ready for independent operation.
  • Supervised troop volunteers and counselors in execution of unit needs to contribute to safety and healthy experience.
  • Kept assigned troop volunteers abreast of pertinent information to keep leadership members up-to-date on emerging issues and developing practices.
  • Secured parent participation in troop leadership roles by delivering new leader orientation and training in line with expectations of council's volunteer experience and policies.
  • Worked with sales staff to evaluate newly established troops, support administrative needs and communicate with new volunteers along with troop members and families.
Medical Assistant, 12/2014 - 03/2019
Kenmar Family Practice City, State,
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures and care plan instructions.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Obtained pre- and post-treatment vital signs and weight.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Tested and recorded blood glucose levels.
  • Prepared initial patient charts for admission.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Obtained all prescribed laboratory testing.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Ordered and prepared reagents and supplies.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
No Degree: Medical Assistant, Expected in
Everest - Marietta, GA,
Status -
High School Diploma: , Expected in
Harrison High School - Evansville. IN,
Status -

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Resume Overview

School Attended

  • Everest
  • Harrison High School

Job Titles Held:

  • Insurance Intake and Front Desk Coordinator
  • Field Coordinator
  • Medical Assistant


  • No Degree
  • High School Diploma

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