insurance claims analyst resume example with 1+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Claims Examiner with deep knowledge of P&C Insurance industry. Solid abilities in developing objectives and strategies to settle Property Damage and Bodily Injury claims. Excellent skills compiling, coding, categorizing, and auditing information to process claims. Astute insurance professional offering 5+ years in property assessment, liabilities determination and settlement negotiation and sales. Meticulous, systematic and highly experienced with strong case management and relationship-building abilities. Carefully manage over 800+ claims per month.

  • Microsoft Office Suite
  • Interpersonal Communication
  • Team-building
  • Good telephone etiquette
  • Good listening skills
  • Collaboration
  • Troubleshooting
  • Basic math
  • Detail-oriented
  • Teamwork
  • Training & Development
  • Clerical
  • Self-motivated professional
  • Multitasking abilities
  • Talent acquisition
Work History
10/2020 to Current Insurance Claims Analyst Breathe Easy | Dallas, TX,
  • Collaborated with claims department and industry anti-fraud organizations to resolve claims.
  • Examined photographs and statements.
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
  • Used Dropbox, Google Drive and GoDaddy systems to program, set up functions, and enter data for claims.
  • Developed new applications for cross-functioning departments.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Corrected transaction codes to properly classify coverage of claims.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Finalized supporting files for insurance claim payment release.
  • Ordered Title and payment information to complete claim files.
  • Handled complaints and grievances using negotiating and problem-solving skills.
  • Verified 800+ insurance claims and determined fair amount for settlement.
  • Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.
  • Prepared summaries of damage, payments and policy coverage.
  • Reviewed new files to determine current status of injury claim and to develop plan of action.
09/2019 to 10/2020 Insurance Sales Manager AAAA INSURANCE | City, STATE,
  • Optimized agency sales and marketing campaign outcomes by coordinating efforts with corporate and local offices.
  • Structured internal role-playing exercises to improve agents' sales effectiveness, overcome client objections and enhance client renewal rates.
  • Guided agents through life, health, property and casualty insurance licensing and renewal processes.
  • Accompanied new agents on sales calls and identified Liability or Full Coverage client, monthly or semi-annual policies and limits of liability and cross selling insurance sales opportunities.
  • Cultivated mutually beneficial client relationships through telephone calls and meetings.
  • Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase agency’s aggregate sales figures.
  • Conducted daily agency sales meetings to communicate agency developments and discuss agents' sales figures and emerging opportunities.
  • Prospected for new business by obtaining client referrals, making cold calls and engaging in gorilla marketing business-building strategies.
  • Reviewed liability and full coverage clients' policies every month and recommended product additions or revisions to reflect changing needs.
  • Adhered to legal requirements and agency and industry regulations in selling and servicing Home and Auto insurance policies.
  • Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in 15% revenue increase.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Organized promotional events and interacted with community to increase sales volume.
  • Created lists of potential customers based on regional markets and assigned sales tasks to team of 12 employees.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Incorporated targeted sales strategies, boosting sales additional 15%.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Hired 12 sales representatives over 6 month long period.
  • Grew retail sales volume in assigned territory 15% through strategic budgeting and product promotion.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
  • Prepared sales presentations for clients showing success and credibility of insurance products.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Increased annual sales volume within 6 months by 15%.
  • Held one-on-one meetings with Carriers to identify selling hurdles and offered insight, including new products into how best to remedy such issues.
09/2019 to 09/2020 Life Agent Wealth Legacy Builders | City, STATE,
  • Provided coverage option information to assist clients in protecting assets.
  • Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Promoted Financial products and services using upselling and other sales strategies.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Conducted annual reviews of existing policies to update information.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Remained impartial in order to advise clients based on circumstances.
  • Identified and solicited sales prospects in agency databases.
  • Calculated premiums and established payment methods for sales.
Expected in to to Bachelor of Science | Finance The University of Texas At San Antonio, San Antonio, TX GPA:
Expected in 2014 to to High School Diploma | Kempner High School, Sugar Land, TX GPA:
  • Lions Club
  • American Marketing Association
  • Licensed Property & Casualty Insurance Agent
  • Licensed Life Insurance Agent
  • Licensed realtor

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Resume Overview

School Attended

  • The University of Texas At San Antonio
  • Kempner High School

Job Titles Held:

  • Insurance Claims Analyst
  • Insurance Sales Manager
  • Life Agent


  • Bachelor of Science
  • High School Diploma

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