inks roofing resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Experienced in performing component tests, repairing faults and charging systems. Competent in working alone or with a team to perform speedy and accurate refrigeration repairs, maintenance services and installations. Well-rounded individual with expertise as Installer for heating and air conditioning systems. Valuable employee touting equipment testing and multiple skills. Comfortable lifting over 70 pounds. Experienced HVAC Installer proficient in operations and repairs of heating, refrigeration, ventilation and air conditioning systems. Efficiency-driven, highly accurate and well-organized with open and clear communication style and self-motivated approach. Dedicated to superior service and solving problems with minimal oversight. Reliable with skills and attention required to complete safe, accurate work. Dependable in following orders and coordinating with team. OSHA-trained and fully compliant with standards.

  • Power Tool Operation
  • Roofing Material Knowledge
  • Customer Communications
  • EPDM Roofing Systems
  • Able to Lift Over 50 Pounds
  • Single-Ply Roofing
  • Repair Procedures Determination
  • Debris Removal
  • Flashing Strips Installation
  • Critical Thinking
  • Customer Service
  • Time Management
  • Complex Problem Solving
  • Attention to Detail
  • Roofing Materials Application
  • Flashing, Shingles and Felt Cutting
  • Solid State Controls
  • Ventilation and Air Conditioning
  • Duct Sizing and Design
  • Appliance Repair
  • Air Compressor Installation
  • Heavy Lifting
  • Blueprint Interpretation
  • Team Building
  • Decision Making
  • Verbal and Written Communication
  • Equipment Calibration
  • Excellent Problem Solver
  • Installation Expert
  • Industrial Refrigeration Systems
  • Defrost Controls
  • Preventative Maintenance
  • Leak Checks
  • Valid OHIO Driver's License
  • Equipment Servicing
  • Defective Parts Disassembly
  • Corrective Maintenance
  • Insulation Installation
  • HVAC and Refrigeration Systems
  • Safety Procedures
  • Environmental Control Systems
  • Quality Control
  • Service Reporting
  • Emergency Repairs
  • OSHA Compliance
INKS ROOFING, 07/2022 - 10/2022
Cb Richard Ellis Annandale, VA,
  • Worked safely and effectively under difficult conditions and completed projects under various kinds of weather.
  • Worked regularly at advanced heights and followed all OSHA safety protocols and procedures for fall prevention.
  • Repaired and maintained surface materials to make building exteriors weatherproof and waterproof.
  • Cut roofing paper to size and nailed and stapled paper to roof in overlapping strips to form base for roofing materials.
  • Participated in all phases and types of commercial roofing.
  • Applied plastic coatings and membranes, fiberglass or felt over sloped roofs to prepare for shingle installation.
  • Diagnosed and identified sources of leaks, developing plans for repairs from total tear-offs to patchwork.
  • Followed manufacturer specifications to remove old roofing materials and install new roofs.
  • Overlapped successive layers of roofing material, determining distance of overlap using chalk line, gauge on shingling hatchet and lines on shingles.
  • Selected necessary materials and calculated dimensions to develop plan appropriate to specifications.
  • Repaired and replaced roof membrane, sub roofing, sheathing and base materials.
Customer Service Representative, 04/2020 - 07/2022
California Pizza Kitchen Seal Beach, CA,
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Educated customers on special pricing opportunities and company offerings.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Improved customer service wait times to mitigate complaints.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Set up and activated customer accounts.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Developed strong customer relationships to encourage repeat business.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Consulted with customers to resolve service and billing issues.
MANAGER, 04/2019 - 12/2020
Hi-Vac Air Conditioning Services Sunrise, FL,
  • Monitored staff performance and addressed issues.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Created training modules and documentation to train staff.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Entered time and attendance logs in preparation for payroll.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
HVAC Installer, 09/2016 - 04/2019
  • Collaborated with contractor representatives, supervisors, co-workers and sub-contractors on job sites to streamline operations.
  • Examined environmental control and stationary systems to diagnose problems.
  • Repaired, adjusted or replaced defective HVAC elements to bring systems back to full functionality.
  • Maintained safe working environment with proper execution of HVAC guidelines and usage of PPE equipment.
  • Installed refrigeration, heating and air conditioning systems, positioning compressors, motors and other components in accordance with design specifications.
  • Maintained safe workplace for employees and personnel during projects.
  • Reviewed worklists from supervisor to interpret project details and instructions.
  • Presented job proposals for service repair or new units for new and existing customers.
  • Performed all work in accordance with established safety procedures.
  • Interpreted construction drawings and cut sheets in field.
  • Attended employee meetings and training to learn about new techniques, trends and technologies.
  • Used troubleshooting methods on HVAC components to diagnose and repair heat pumps, fireplace, geothermal, furnaces and air conditioning equipment.
  • Wired both line and low voltage to heating and cooling equipment.
  • Inspected completed work for conformance with requirements of local building and safety codes.
Education and Training
High School Diploma: , Expected in 06/2015
Status -

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Job Titles Held:

  • Customer Service Representative
  • HVAC Installer


  • High School Diploma

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