High achieving Branch Operations Manager bringing 13 years of experience in day-to-day business operations, as well as an extensive background in customer service, sales, account management, customer retention and client relations.
As a Branch Operations Manager I am responsible for all day to day activities including sales, deliveries, accounting, inventory, scheduling and customer relations. I currently oversee 12 employees in different areas of our business. I work directly with our sales reps and account managers assisting with order entry, sales calls, product procurement, delivery schedules and meetings with decision makers/stake holders.
As a licensed real estate sales associate I work with and assist clients in the process of buying and selling homes. I also assist with performing comparative market analysis reports to help determine values of clients homes. In my first two years, I have been able to assist in the sale of multiple homes totaling more than 3 million dollars.
In this role I managed several key accounts as well as led a team of 5 employees. The main areas of focus were customer retention, inventory management, weekly/bi-weekly business reviews with decision makers, sales and site walk throughs. My team was responsible for managing and maintaining inventory that was key to customer production which in turn generated sales.
In this role I was responsible for covering a specific territory in central KY for which I conducted sales calls for new business opportunities as well as customer retention. My sells territory during that time produced approximately $350,000 per month. I also helped with solutions for customers inventory issues by providing them multiple different ways to manage and keep track of there consumables and assets.
In this role I worked in a store setting where I helped with multiple aspects of our business. From packing orders, taking phone calls, working with walk in customers and helping with inventory.
I have also been put through a company based school of business for which I completed courses based on project management and lean six sigma.
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