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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

High achieving Branch Operations Manager bringing 13 years of experience in day-to-day business operations, as well as an extensive background in customer service, sales, account management, customer retention and client relations.

Skills
  • Energetic work attitude
  • Effective team player
  • Time management
  • Customer service expert
  • Strong organizational skills
  • Strong communication skills
  • Flexible schedule
  • Appointment scheduling
  • Staff supervision
  • Employee development
  • Client relationship management
Experience
Branch Operations Manager, 05/2021 to Current
Glacier BancorpYuma, AZ,

As a Branch Operations Manager I am responsible for all day to day activities including sales, deliveries, accounting, inventory, scheduling and customer relations. I currently oversee 12 employees in different areas of our business. I work directly with our sales reps and account managers assisting with order entry, sales calls, product procurement, delivery schedules and meetings with decision makers/stake holders.

  • Delegate daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Fostered positive employee relationships through communication, training and comradery.
  • Assist in training newly hired employees in all aspects of our business.
  • Create schedules and daily tasks for part time employees as well as full time support staff.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Kept work flowing smoothly in and out of department by working closely with shipping, warehouse and other personnel to coordinate movements.
Real Estate Agent, 01/2019 to Current
John L. Scott Real EstateIssaquah, WA,

As a licensed real estate sales associate I work with and assist clients in the process of buying and selling homes. I also assist with performing comparative market analysis reports to help determine values of clients homes. In my first two years, I have been able to assist in the sale of multiple homes totaling more than 3 million dollars.

  • Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
  • Helped clients with communication and scheduling for home inspections, appraisals and showings.
  • Researched area markets to help determine home values.
  • Communicated regularly through phone calls, email, text messaging and DOTLOOP with other agents and clients.
  • Networked locally to establish a presence in the market and to build relationships for potential clients.
  • Negotiated purchase offers on behalf both buyers and sellers for the benefit of both parties.
Account Manager, 05/2017 to 06/2021
XeroAtlanta, GA,

In this role I managed several key accounts as well as led a team of 5 employees. The main areas of focus were customer retention, inventory management, weekly/bi-weekly business reviews with decision makers, sales and site walk throughs. My team was responsible for managing and maintaining inventory that was key to customer production which in turn generated sales.

  • Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Processed orders and maintained organized stock shelves as well as automated supply technology systems with safety supplies and consumables.
  • Balanced the needs of multiple customers simultaneously in a fast-paced environment.
  • Answered customers' questions and addressed problems via phone, email and personal interaction.
  • Looked for opportunities in sales growth through existing business as well as new customers.
  • Built and maintained effective relationships with peers and customers.
  • Delegated daily tasks to team members to optimize group productivity, efficiencies and sales.
Solutions Sales Specialist, 11/2015 to 05/2017
Iqvia Holdings IncLexington, MN,

In this role I was responsible for covering a specific territory in central KY for which I conducted sales calls for new business opportunities as well as customer retention. My sells territory during that time produced approximately $350,000 per month. I also helped with solutions for customers inventory issues by providing them multiple different ways to manage and keep track of there consumables and assets.

  • Provided onsite training
  • Conducted analysis to address non contributing inventory which led to opportunities to remove and replace products resulting in more sales.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Installed, tested and serviced automated supply technology machines that distributed our product, ensuring that they functioned correctly.
  • Provided effective demonstrations of our machines so that customers understood how to use each feature.
  • Conducted on site walk throughs of customer locations to help provide insight on point of use systems.
Sales Trainee/Outside Sales Representative, 06/2008 to 11/2015
Fastenal CompanyCity, STATE,

In this role I worked in a store setting where I helped with multiple aspects of our business. From packing orders, taking phone calls, working with walk in customers and helping with inventory.

  • Completed purchases with cash, credit and debit payment methods.
  • Provided a great level of service to clients to both maintain and extend the relationships for future business opportunities.
  • Reached out to inactive accounts to re-engage customers and increase sales.
  • Oversaw product implementations at customer locations.
  • Performed frequent customer visits to maintain positive and productive relationships.
  • Spoke with specific vendors about products and negotiated pricing to maximize profits.
Education and Training
High School Diploma: , Expected in
Mercer County Senior High School - Harrodsburg, KY
GPA:

I have also been put through a company based school of business for which I completed courses based on project management and lean six sigma.

Diploma for 96 Hour Real Estate course: Real Estate, Expected in
Cooke Real Estate School - St Petersburg, FL 33703,
GPA:

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Resume Overview

School Attended

  • Mercer County Senior High School
  • Cooke Real Estate School

Job Titles Held:

  • Branch Operations Manager
  • Real Estate Agent
  • Account Manager
  • Solutions Sales Specialist
  • Sales Trainee/Outside Sales Representative

Degrees

  • High School Diploma
  • Diploma for 96 Hour Real Estate course

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