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Inbound Receiving Clerk Resume Example

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INBOUND RECEIVING CLERK
Professional Summary

Personable Customer Service professional offering over 10 years of experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Successful Receptionist with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Skills

computer, fax machine, office copier, postage machine 10-key

  • Recordkeeping
  • Mail handling
  • Customer and client relations
  • Bookkeeping
  • Professional demeanor
  • Customer service
  • Logging
  • Inventory Control
  • Multi-line Telephone Systems
  • Sorting and labeling
  • Security awareness
  • Operational improvement
Work History
Inbound Receiving Clerk04/2013 to 04/2014
Brewer Carpet One – Oklahoma City, Oklahoma
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
  • Managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
Billing DataEntry/Receptionist04/2010 to 12/2011
Diagnostic Labs Of Oklahoma – Oklahoma City, OK
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Answered Number incoming calls daily to resolve Type and Type issues and schedule appointments.
  • Provided clerical support to Number company employees by copying, faxing and filing documents.
  • Operated multi-line telephone system to independently handle over Number calls each day.
  • Kept records in Software to maintain Type data by entering and updating information.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Resolved customer problems and complaints by Action.
  • Collected, sorted, distributed and sent mail and packages.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Triaged incoming calls on Number-line phone system and directed to departments based on customer needs.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Received and routed business correspondence to correct departments and staff members.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Corresponded with clients through email, telephone or postal mail.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Administrative Assistant10/2007 to 08/2009
Big Brother Big Sisters Of Oklahoma – Oklahoma City, OKOklahoma City
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Monitored Job title's work calendar and scheduled appointments, meetings and travel.
  • Offered office-wide Type software support and training, including troubleshooting issues and optimizing usage.
  • Maintained staff directory and company policy handbook for human resources department.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Offered departmental administrative support.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
Accounts Receivable Clerk, Invoicing Clerk10/2006 to 03/2008
Integrity Gaming Inc. – Norman, OK
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Entered figures using 10-key calculator to compute data quickly.
  • Updated and maintained customer shipping information in Computer for on-time and accurate product delivery and invoice payment.
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Responded to inbound inquiries regarding accounts and payments.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
Education
No: Accounting IOklahoma City Community College- Oklahoma City, OK
GED: General Education High School Diploma04/1992Moore Norman Technology Center - Norman- Norman, OK
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Resume Overview

Companies Worked For:

  • Brewer Carpet One
  • Diagnostic Labs Of Oklahoma
  • Big Brother Big Sisters Of Oklahoma
  • Integrity Gaming Inc.

School Attended

  • Oklahoma City Community College
  • Moore Norman Technology Center - Norman

Job Titles Held:

  • Inbound Receiving Clerk
  • Billing DataEntry/Receptionist
  • Administrative Assistant
  • Accounts Receivable Clerk, Invoicing Clerk

Degrees

  • No : Accounting I
    GED : General Education High School Diploma 04/1992

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