Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Quality-driven individual with an upbeat and positive personality, focused on keeping business agile and efficient in changing market conditions. Offering 4 years of vast experience hiring and training staff, optimizing workflows and increasing team productivity. Diplomatic and motivational leader with good relationship-building and decision-making abilities.

  • Hiring, Onboarding and Orientation
  • Verbal and written communication-Efficient Data Entry
  • Records Organization and Management
  • Customer service-oriented-Courteous with Strong Service Mindset-Building Customer Trust and Loyalty
  • Multiple Departments Oversite
  • Inventory Management and Vendor Coordination
  • Staff Training, Development and Scheduling
  • Administrative Management
  • Past Due Balance Management and Updating Customer Accounts
  • Negotiating Resolutions Of Delinquent Accounts
  • Payment Acceptance, Cash Handeling, Reconciliation and Bank Deposits
  • Conflict resolution-Calm and Professional Under Pressure, Incident Management and Documentation
Work History
HR Payroll Specialist, 09/2022 - Current
Kuraray Fayetteville, NC,
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Uploaded time records into ADP and made adjustments to create accurate database for payroll processing functions.
  • Reviewed time records for 30+ employees to verify accuracy of information.
  • Prepared and monitored sick leave files and served as administrator of sick leave program.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
  • Developed lists of qualified candidates for corporate hiring managers.
  • Worked with senior leadership in overhauling Salesforce.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for multiple employees.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Worked as effective team member while contributing to local and regional HR projects.
Operations Manager, 11/2020 - 04/2022
National Express Corporation Framingham, MA,
  • Established positive rapport with members, managers and customer service team members to maintain positive and successful work environment
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed company operations with responsibility for profit and loss, scheduling and training.
  • Recruited, interviewed and hired talented professionals who each brought wealth of experience and exemplary skills to team.
  • Evaluated invoices and shipping paperwork for accuracy and completion.
  • Accepted and processed payments, explained charges on member bills and resolved complex billing issues.
  • Built strong operational teams to meet process and production demands.
  • Collected customer fees, managed refunds and provided complete sales documentation.
  • Cultivated and strengthened relationships with members, vendors and property management.
  • Performed staff management, task allocation and materials coordination duties to surpass business goals.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics
Team Lead, 06/2017 - 03/2019
Choices In Senior Care Knoxville, TN,
  • Trained, mentored and motivated employees to maximize team productivity.
  • Reduced process lags and trained team members on best practices and protocols.
  • Identified needs of members promptly and efficiently.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Tracked outgoing and incoming money of Youfit Health Club and assisted in quality control management duties.
  • Delivered fast, friendly and knowledgeable service
  • for routine questions and service complaints.
  • Handled cash and credit card payments and returned receipts, change and payment cards to members.
  • Volunteered to handle complaints and issues for manager during busy periods.
Front Desk Associate, 07/2015 - 04/2017
Bluegreen Resorts Palm Coast, FL,
  • Handled payment processing and provided members with receipts and proper bills and change.
  • Welcomed members and guests to front desk and engaged in friendly conversations while conducting check-in process.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Reasoned with members and attempted to negotiate full balance payments.
  • Notified members of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
High School Diploma: , Expected in 05/2008
Trevor Browne High School - Phoenix, AZ

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended

  • Trevor Browne High School

Job Titles Held:

  • HR Payroll Specialist
  • Operations Manager
  • Team Lead
  • Front Desk Associate


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: