hotel receptionist resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

I am hardworking and reliable with Strong ability in problem solving and Highly organized, proactive and punctual with team-oriented mentality.

Self-motivated . I have pleasant personality coupled with talents in staying focused and getting my job finished. I'm Outgoing when greeting and communicating with others to maintain positive atmosphere.

  • Correspondence management
  • Multi-line phone systems
  • Supply stocking
  • Greeting guests
  • Effective planning
  • Conflict management
  • Hospitality services
  • Reliable and trustworthy
  • Cash transactions
  • Conflict resolution
  • Basic math
  • Flexible
Education and Training
James A Cawood High Harlan Co , KY Expected in 06/1999 High School Diploma : - GPA :
Aimbridge Hospitality - Hotel Receptionist
Mount Laurel, NJ, 04/2001 - 05/2023
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Facilitated front desk operations for busy high-volume hotel.
  • Secured guest valuables in main safe or individual boxes.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Input customer data using [Type] software and made immediate updates to reflect room changes.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Barn Sanctuary - Farm Hand
Chelsea, MI, 04/2006 - 04/2013
  • Maintained and repaired farming equipment to provide consistent usability, prime operational condition and alleviate downtime.
  • Cultivated soil on designated areas of land to refine and prepare for planting.
  • Repaired buildings, fences and other pertinent structures using [Tool] and [Tool] to keep animals properly contained.
  • Identified [Type] issues and immediately notified [Job title] for assistance with remediation.
  • Plowed and tilled fields to prepare soil for crop planting.
  • Cleaned and maintained animal pens by raking up manure and putting down fresh straw and hay.
  • Cultivated and supported wide variety of crops such as fruit trees and vegetable plants by implementing irrigation systems and using [Technique].
  • Repaired board, barbed wire and electrified fences using saws and [Tool] to keep animals contained.
  • Constructed frames to support healthy growth of berries, legumes and vines.
  • Cleared and maintained irrigation ditches for adequate water flow, dust suppression and crop growth.
  • Conducted daily exercises for more than [Number] animals under care, identified behavioral and health concerns and implemented corrective strategies.
  • Assisted in breeding procedures for various farm animals, including [Type] and [Type].
  • Watered and fertilized crops consistently to promote healthy growth for later harvests.
  • Operated trucks, tractors and other large farm equipment to distribute feed to animals, move supplies and transport stock.
  • Checked fields for rocks or other obstacles to prepare land for tilling and physical preparation for spring planting.
Heritage Financial Corporation - Bank Teller
Bellevue, WA, 07/2002 - 11/2003
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
  • Verified amounts and integrity of every check or funds transfer.
  • Explained bank services, financial products and applicable fees to customers.
  • Prepared official checks for customer and internal bank needs.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Processed [Number] customer transactions hourly while demonstrating extreme attention to detail.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by [Number]%.
  • Served approximately [Number] customers each shift, remaining composed and professional even in high-stress situations.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Reconciled cash and checks against computer records at end of shift.
  • Recommended bank products and services to current and prospective customers.
  • Counted as much as $[Amount] in daily funds with manual and machine-assisted methods.
Mcdonald's - Cashier
Greenville, NC, 11/2002 - 10/2003
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
  • Inspected items for damage and obtained replacements for customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Increased sales [Number]% by suggesting specific purchases to customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Resolved issues with cash registers, card scanners and printers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Received payments for [Product or Service] and issued receipts.
  • Assisted customers with account updates, new service additions and promotional offers.

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Resume Overview

School Attended

  • James A Cawood High

Job Titles Held:

  • Hotel Receptionist
  • Farm Hand
  • Bank Teller
  • Cashier


  • High School Diploma

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