I am hardworking and reliable with Strong ability in problem solving and Highly organized, proactive and punctual with team-oriented mentality.
Self-motivated . I have pleasant personality coupled with talents in staying focused and getting my job finished. I'm Outgoing when greeting and communicating with others to maintain positive atmosphere.
Skills
Correspondence management
Multi-line phone systems
Supply stocking
Greeting guests
Effective planning
Conflict management
Hospitality services
Reliable and trustworthy
Cash transactions
Conflict resolution
Basic math
Flexible
Education and Training
James A Cawood High Harlan Co , KYExpected in 06/1999 ā āHigh School Diploma: - GPA:
Experience
Aimbridge Hospitality - Hotel Receptionist Mount Laurel, NJ, 04/2001 - 05/2023
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Facilitated front desk operations for busy high-volume hotel.
Secured guest valuables in main safe or individual boxes.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Arranged special accommodations for guests to maintain optimal satisfaction.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Input customer data using [Type] software and made immediate updates to reflect room changes.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Created and optimized employee schedules to secure proper coverage for all shifts.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Barn Sanctuary - Farm Hand Chelsea, MI, 04/2006 - 04/2013
Maintained and repaired farming equipment to provide consistent usability, prime operational condition and alleviate downtime.
Cultivated soil on designated areas of land to refine and prepare for planting.
Repaired buildings, fences and other pertinent structures using [Tool] and [Tool] to keep animals properly contained.
Identified [Type] issues and immediately notified [Job title] for assistance with remediation.
Plowed and tilled fields to prepare soil for crop planting.
Cleaned and maintained animal pens by raking up manure and putting down fresh straw and hay.
Cultivated and supported wide variety of crops such as fruit trees and vegetable plants by implementing irrigation systems and using [Technique].
Repaired board, barbed wire and electrified fences using saws and [Tool] to keep animals contained.
Constructed frames to support healthy growth of berries, legumes and vines.
Cleared and maintained irrigation ditches for adequate water flow, dust suppression and crop growth.
Conducted daily exercises for more than [Number] animals under care, identified behavioral and health concerns and implemented corrective strategies.
Assisted in breeding procedures for various farm animals, including [Type] and [Type].
Watered and fertilized crops consistently to promote healthy growth for later harvests.
Operated trucks, tractors and other large farm equipment to distribute feed to animals, move supplies and transport stock.
Checked fields for rocks or other obstacles to prepare land for tilling and physical preparation for spring planting.
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