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hotel receptionist resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Sales Associate who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.

Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.

Dynamic Hotel Desk Clerk highly successful at juggling multiple priorities at any given time while delivering superb service with a smile.

Highlights
  • Inventory control procedures
  • Employee scheduling
  • Cash handling accuracy
  • Organized
  • Detail-oriented
  • Communicates effectively
  • Hospitality expertise
  • Exceptional multi-tasker
  • Loss prevention
  • Store planning and design
  • Mathematical aptitude
  • Time management
  • High-end fashion knowledge
  • Fluent in Persian and English
  • Intermediate Spanish and some Arabic
Accomplishments

Administration

  • Answered multiple phone lines, transferred calls to corresponding departments, filed records and billed accordingly.
  • Increased office organization by developing more efficient filing system and customer database protocols.

Multitasking

  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Research

  • Investigated and analyzed client complaints to identify and resolve issues.

Customer Service

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Experience
01/2012 to 05/2013
Hotel Receptionist Marcus Corporation Tucker, GA,
  • Greeted and registered guest, issued room keys and escort instructions to bellhops.
  • Kept records of room availability and guests' accounts, manually or using computers.
  • Recorded guest comments or complaints, referring customers to managers as necessary.
  • Assisted guests with any special requests during their visits.
  • Contacted housekeeping or maintenance staff when guests reported problems.
10/2010 to 2012
Administrative Assistant National Beverage Houston, TX,
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Planned travel arrangements for three executives.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Created PowerPoint presentations used for business development.
07/2010 to 10/2010
Retail Customer Service U Pull And Pay Cincinnati, OH,
  • Answered customers’ questions and addressed problems and complaints in person and via phone.
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire store.
  • Educated customers on product and service offerings.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Consulted with customers on the latest styles and trends.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Processed shipments and maintained organized stock shelves.
Education
Expected in 2013
Higher National Certificate: Hospitality Management
Reid Kerr College - Paisley, Renfrewshire
GPA:

3.0 GPA


Subject Achievements

  • Money Managing / Book Keeping
  • Marketing and Leadership in Hospitality
  • Human Resources Studies
  • Front Office and Computer Skills
  • Hygiene and Food Production
  • Accommodation in Hospitality
  • Etcetera...
Expected in 2010
Associate of Science: Travel and Tourism Industry
University of Arts and Crafts - Tehran, Tehran
GPA:

3.5 GPA

Subject Achievements

  • World History
  • Accounting
  • Marketing
  • Art History
  • Management
  • Tour Leading
  • Spanish Language Studies
  • English Literature and Communication
  • Etcetera...
Expected in 2004
High School Diploma: Humanities and Social Sciences
Banin High School - Tehran, Tehran
GPA:

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Resume Overview

School Attended

  • Reid Kerr College
  • University of Arts and Crafts
  • Banin High School

Job Titles Held:

  • Hotel Receptionist
  • Administrative Assistant
  • Retail Customer Service

Degrees

  • Higher National Certificate
  • Associate of Science
  • High School Diploma

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