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Hotel Receptionist Resume Example

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HOTEL RECEPTIONIST
Summary

Reliable and enthusiastic [Job Title] with experience performing [Task] and [Task]. Skilled in customer engagement, problem resolution and various software operation. Known for remaining poised and calm in busy environments.

Skills
  • Correspondence management
  • Supply stocking
  • Greeting guests
  • Multi-line phone systems
Experience
Hotel Receptionist
Hicksville, NYDays Inn Hotel /Oct 2020 to Current
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Facilitated front desk operations for busy high-volume hotel.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Monitored reservations to track incoming parties and special events.
  • Input customer data using [Type] software and made immediate updates to reflect room changes.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Grill Manager
Hicksville, NYBagel Boss/Apr 2019 to Apr 2020
  • Reviewed quality standards and verified continuous application throughout kitchen environment.
  • Assisted in preparation of menu items such as steaks, burgers and sandwiches.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Cooked all food to order ensuring adherence to company quality standards.
  • Prepared over [Number] menu items during each shift.
  • Distributed prepared food to servers in efficient manner.
  • Supported other kitchen team members when needed.
  • Planned and prepared schedules for food preparation.
  • Maintained cleanliness and organization of all line workstations.
  • Sanitized workstation before and after shift to prevent illness and food contamination.
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Trained [Job title]s in such tasks as chopping vegetables, sauteing meats and grilling fish.
  • Collaborated with kitchen team to resolve [Type] issues quickly and effectively.
Cashier/Counter Server
Bellmore, NYLI Bagel Cafe/Jan 2018 to Apr 2019
  • Maintained complete knowledge of available menu, including daily specials.
  • Processed order transactions, including debit and cash operations.
  • Developed long-term relationships with customers, increasing repeat business.
  • Offered details about menu items and suggested choices to meet customer tastes.
  • Adhered to food service sanitation guidelines and standards.
  • Resolved customer complaints and fostered customer retention and loyalty.
  • Replenished supply inventory of condiments, napkins and bags frequently.
  • Offered information regarding sale promotions and new products.
  • Achieved upsell goals for target items like specialty drinks, desserts and menu promotional items.
  • Delivered top quality customer service in professional manner while managing multiple tasks.
  • Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
Line Cook
Time Square, NYMighty Quinns/Feb 2017 to Nov 2018
  • Kept stations stocked and ready for use to maximize productivity.
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Assisted in preparation of menu items such as steaks, burgers and sandwiches.
  • Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
  • Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
  • Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
  • Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Oversaw food product inventory, making recommendations to [Job title] to streamline kitchen operations.
Education and Training
High School DiplomaHicksville High SchoolJun 2005Hicksville, NY
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Resume Overview

Companies Worked For:

  • Days Inn Hotel
  • Bagel Boss
  • LI Bagel Cafe
  • Mighty Quinns

School Attended

  • Hicksville High School

Job Titles Held:

  • Hotel Receptionist
  • Grill Manager
  • Cashier/Counter Server
  • Line Cook

Degrees

  • High School Diploma

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