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hotel receptionist resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Self-motivated [Job Title] highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Positive and upbeat [Job Title] successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.

Skills
  • Greeting guests
  • Multi-line phone systems
  • Supply stocking
  • Correspondence management
  • Conflict management
  • Effective planning
  • Administrative skills
  • Communication
  • Problem resolution
Education and Training
John Bowne High School Flushing, NY Expected in 06/2017 High School Diploma : - GPA :
Experience
Aimbridge Hospitality - Hotel Receptionist
Stafford, TX, 12/2021 - 04/2023
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Facilitated successful front desk operations for high-volume hotel.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Input and confirmed reservations for guests.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Reviewed accounts and charges with guests during check out process.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
Indian Health Service - Pharmacy Technician
Denver, CO, 07/2020 - 10/2021
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Verified prescriptions and drug labels, documents and packages.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Prepared prescription transfers to other pharmacies.
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Promoted supplement and nutritional products to maximize sales and customer wellness.
  • Answered telephones to respond to questions or requests.
  • Entered prescription information into computer databases.
  • Operated cash registers to accept payments from customers.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Received written prescription or refill requests, verifying information for completeness and accuracy.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Checked medications for content, accuracy and completeness of drug packaging and labeling.
  • Maintained proper storage and security conditions for drugs.
Rubio's Restaurants, Inc. - Cashier
Temecula, CA, 07/2018 - 07/2020
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped with purchases and signed customers up for rewards program.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
Languages
English :
Native/ Bilingual
Negotiated :
Spanish :
Native/ Bilingual
Negotiated :

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Resume Overview

School Attended

  • John Bowne High School

Job Titles Held:

  • Hotel Receptionist
  • Pharmacy Technician
  • Cashier

Degrees

  • High School Diploma

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