Hotel Front Desk Clerk Housekeeper resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Orderly and committed Administrative Assistant offJessicag solid skills in customer relations and resilience to handle challenges of fast-paced Real Estate environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Skills
Greeting guests
Correspondence management
Hospitality services
Cash transactions
Administrative skills
Relationship building
Good work ethic
Troubleshooting
Memo preparation
Real Estate regulations
Document retrieval
PC proficient
Data entry documentation
Mail management
Cash deposit preparation
Real Estate terminology
Data entry
Deadline-oriented
Confidential document control
Multi-line phone systems
Appointment scheduling
Database entry
Organization and efficiency
Scheduling and calendar management
Self-starter
Professional and mature
Administrative operations
Customer relations
Phone call answJessicag
Dedicated team player
Schedule management
Property Management
MLS
Calendar management
CRM and office management software
Technologically savvy
Editing and proofreading
New business development
Experience
Hotel Front Desk Clerk/Housekeeper, 12/2021 - 12/2021 Belk – Euless, TX,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with staff to fulfill customer requests.
Arranged special accommodations for guests to enhance visitor experiences.
Facilitated successful front desk operations for high-volume hotel.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Input customer data into reservation systems and updated to reflect room changes.
Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
Handled payment processing and provided customers with receipts and proper bills and change.
Processed guest payments for room charges, food and beverage charges and phone charges.
Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Responded to inquiries and room requests made online, by phone and via email.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Drafted guest invoices and posted charges to individual accounts.
Monitored reservations to track incoming parties and special events.
Educated guests regarding important property information and directions to different hotel areas.
Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.
Staged offered amenities during room turnovers, confirming presence of appropriate signage and personal hygiene products.
Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
Informed appropriate facilities personnel of required repairs or upgrades to equipment.
Maintained prescribed stock levels within housekeeping carts, preserving availability of necessary consumable [Type] fluids and equipment for other personnel.
Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
Reported incidents of property damage to hotel maintenance, documenting destruction for loss prevention purposes.
Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Interacted pleasantly with clients and guests when performing daily duties.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Followed safety procedures when handling materials and discarding waste.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Requested maintenance orders to fix non-working equipment and address room damage.
Used cleaning chemicals following proper guidelines.
Cleaned building floors by sweeping, mopping and scrubbing.
Maintained and organized cleaning supplies stock.
Returned rooms to occupant-ready status to satisfy future guests.
Housekeeper, 04/2021 - 11/2021 Aldi – Montoursville, PA,
Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Interacted pleasantly with clients and guests when performing daily duties.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Used cleaning chemicals following proper guidelines.
Cleaned building floors by sweeping, mopping and scrubbing.
Maintained and organized cleaning supplies stock.
Returned rooms to occupant-ready status to satisfy future guests.
Followed safety procedures when handling materials and discarding waste.
Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
Swept, mopped, waxed and vacuumed carpeted and hard surface floors.
Used dusting and polishing skills to leave clean and shiny appearance on surfaces.
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