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Hotel Front Desk Clerk Housekeeper resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Orderly and committed Administrative Assistant offJessicag solid skills in customer relations and resilience to handle challenges of fast-paced Real Estate environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Skills
  • Greeting guests
  • Correspondence management
  • Hospitality services
  • Cash transactions
  • Administrative skills
  • Relationship building
  • Good work ethic
  • Troubleshooting
  • Memo preparation
  • Real Estate regulations
  • Document retrieval
  • PC proficient
  • Data entry documentation
  • Mail management
  • Cash deposit preparation
  • Real Estate terminology
  • Data entry
  • Deadline-oriented
  • Confidential document control
  • Multi-line phone systems
  • Appointment scheduling
  • Database entry
  • Organization and efficiency
  • Scheduling and calendar management
  • Self-starter
  • Professional and mature
  • Administrative operations
  • Customer relations
  • Phone call answJessicag
  • Dedicated team player
  • Schedule management
  • Property Management
  • MLS
  • Calendar management
  • CRM and office management software
  • Technologically savvy
  • Editing and proofreading
  • New business development
Experience
Hotel Front Desk Clerk/Housekeeper, 12/2021 - 12/2021
Belk Euless, TX,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Facilitated successful front desk operations for high-volume hotel.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Processed guest payments for room charges, food and beverage charges and phone charges.
  • Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Drafted guest invoices and posted charges to individual accounts.
  • Monitored reservations to track incoming parties and special events.
  • Educated guests regarding important property information and directions to different hotel areas.
  • Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.
  • Staged offered amenities during room turnovers, confirming presence of appropriate signage and personal hygiene products.
  • Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
  • Informed appropriate facilities personnel of required repairs or upgrades to equipment.
  • Maintained prescribed stock levels within housekeeping carts, preserving availability of necessary consumable [Type] fluids and equipment for other personnel.
  • Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
  • Reported incidents of property damage to hotel maintenance, documenting destruction for loss prevention purposes.
  • Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Followed safety procedures when handling materials and discarding waste.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Used cleaning chemicals following proper guidelines.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Maintained and organized cleaning supplies stock.
  • Returned rooms to occupant-ready status to satisfy future guests.
Housekeeper, 04/2021 - 11/2021
Aldi Montoursville, PA,
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Used cleaning chemicals following proper guidelines.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Maintained and organized cleaning supplies stock.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Followed safety procedures when handling materials and discarding waste.
  • Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
  • Swept, mopped, waxed and vacuumed carpeted and hard surface floors.
  • Used dusting and polishing skills to leave clean and shiny appearance on surfaces.
Real Estate Assistant, 06/2015 - 09/2020
Abonmarche Consultants, Inc Benton Harbor, MI,
  • Followed up with prospects throughout sales processes to offer assistance.
  • Supported efficient operations by managing errands like dropping off lockboxes and clerical tasks such as business correspondence.
  • Organized and maintained systems to track leads coming from social media, website and other funnels.
  • Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork.
  • Coordinated sales listings through each stage and tracked completion for broker.
  • Maintained agent contacts database using Salesforce and Constant Contact.
  • Successfully guided home buyers and sellers through sales and purchase of properties.
  • Scheduled home viewings with potential buyers.
  • Negotiated, facilitated and managed real estate transactions.
  • Answered phone calls and emails from potential and existing customers.
  • Responded quickly to customer inquiries, asking questions to better understand needs.
  • Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
  • Communicated with owners regarding home and loan status.
Administrative Assistant, 02/2013 - 06/2015
Exit Realty Tri- County City, STATE,
  • Supported efficient operations by managing errands like dropping off lockboxes and clerical tasks such as business correspondence.
  • Created and distributed outbound print marketing materials and advertisement copy to promote new properties.
  • Maintained agent contacts database using Salesforce and Constant Contact.
  • Answered phone calls and emails from potential and existing customers.
  • Responded quickly to customer inquiries, asking questions to better understand needs.
  • Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
  • Scheduled appointments and office visits, prepared client files and documented case notes.
  • Assisted in developing marketing material for properties.
  • Fielded client complaints and issues about community to promote positive relations.
Education and Training
Associate of Science: Medical Billing And Coding, Expected in 06/2012
-
Southern Technical College - Mount Dora, FL,
GPA:

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Resume Overview

School Attended

  • Southern Technical College

Job Titles Held:

  • Hotel Front Desk Clerk/Housekeeper
  • Housekeeper
  • Real Estate Assistant
  • Administrative Assistant

Degrees

  • Associate of Science

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