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Hotel Front Desk Clerk Resume Example

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HOTEL FRONT DESK CLERK
Summary

Reliable and enthusiastic [Job Title] with experience performing [Task] and [Task]. Skilled in customer engagement, problem resolution and various software operation. Known for remaining poised and calm in busy environments.

Recent graduate with hospitality management degree. Effective talent for handling guests, resolving issues and delivering exceptional service.

Service-oriented Front Desk Agent with [Number] years of experience providing unparalleled service to guests of upscale hotels. Dedicated team professional adept at ensuring pleasant and comfortable guest experiences. Well-versed in managing reservations and group events, with proficiency in [Software].

Skills
Experience
Hotel Front Desk Clerk, Ute Mountain Casino, March 2019-January 2020Towaco, CO
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Monitored reservations to track incoming parties and special events.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Facilitated front desk operations for busy high-volume hotel.
  • Secured guest valuables in main safe or individual boxes.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Input customer data using [Type] software and made immediate updates to reflect room changes.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Planned customized itineraries for guests, including [Type] lodging and [Type] activity, resulting in promotion of local tourism and entertainment industries.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Receptionist, New Mexico Workforce Connection Centers - Southwestern Area, May 2013-November 2013Farmington, NM
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Rendered information to callers and drafted office emails.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Created professional memoranda, letters and [Type] copy for [Job title]s, meeting expected deadlines for distribution.
  • Managed more than [Number] incoming calls per day.
  • Answered calls to help over [Number] customers each [Timeframe].
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Scheduled and confirmed appointments.
Customer Service Manager, Wal mart, December 2009-April 2013Farmington, NM
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Automated contact management system to maintain efficient client organization.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Supervised and coached sales managers and sales representatives while developing training strategies to boost profitability.
  • Supervised [Number] customer service calls per week to track support issues and improve operating procedures.
  • Trained new employees on company policies, procedures, [Type] techniques and customer service standards.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Worked with [Job title] to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Cashier, Chevron, February 2009-April 2011Farmington, NM
  • Received payments for [Product or Service] and issued receipts.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Operated cash register, collected payments and provided accurate change.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Resolved issues with cash registers, card scanners and printers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Inspected items for damage and obtained replacements for customers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education and Training
High School DiplomaRed Mesa High School, , Teec Nos PosAZMarch 2005
Some College (No Degree)Business Administration, , Dine College, TsaileAZ
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Resume Overview

Companies Worked For:

  • Ute Mountain Casino
  • New Mexico Workforce Connection Centers - Southwestern Area
  • Wal mart
  • Chevron

School Attended

  • Red Mesa High School
  • Dine College

Job Titles Held:

  • Hotel Front Desk Clerk
  • Receptionist
  • Customer Service Manager
  • Cashier

Degrees

  • High School Diploma
    Some College (No Degree)

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