hotel front desk clerk resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, problem solving skills, and adapting to situations/challenges that best enhances the organizational brand.

  • Guest Registration & Check In/Out Procedures
  • Nightly Audits
  • Customer Service
  • General knowledge of lending process
  • Strong PC Skills
  • Strong negotiating and decision-making skills
  • Team player and supporter
  • Ability to work independently
  • Organizational and Research skills
  • Knowledge of filing system
  • Effective analytical skills
  • Knowledge of loan documentation on real estate, CD's, and automobiles
  • Documentation and Recordkeeping
  • Dependable and Responsible
  • Data Entry
  • Good Communication Skills
Work History
Hotel Front Desk Clerk, 12/2021 to Current
Eldorado Resorts, Inc.Pompano Beach, FL,
  • Welcomed Arrivals and confirmed reservations and identification.
  • Collected over 50 room deposits, fees and payments daily.
  • Maintained friendly and professional customer interactions.
  • Resolved service-related problems and documented actions in system.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Collateral Vault Specialist, 05/2010 to 09/2021
Computershare IncCanton, MI,
  • Confirmed validations and receipt of loan packages, verified physical documents and scanned missing docs from virtual file.
  • Maintained New and Renewal Loans journals to confirm receipt of loans
  • Stored over 100 physical loan files, collateral documents and miscellaneous documents as well as file auto titles, deeds, other related documents on a daily basis
  • Pull paid loans daily, charge-off loans and late fee loans monthly for audit periodically.
  • Log in/out negotiable collateral under dual control within Collateral Vault and log in receipt of automobile titles.
  • Assisted lenders with documentation questions and receiving loans from vault.
  • Compiled closing packages for drafting and presentation accuracy.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Exceeded goals through effective task prioritization and great work ethic.
Collection Specialist, 12/2008 to 03/2010
Trustmark National BankCity, STATE,
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Maintained several high volume of calls and met demands of busy and productive group.
  • Used skip tracing and other techniques to locate debtors.
  • Maintained effective collections on mortgage loans by prioritizing control of overall costs.
  • Assessed aging accounts and gathered collection strategies based on conditions.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
  • Initiated repossession process or service disconnection upon failure of other collection methods.
  • Recognized problematic accounts, determined suitable course of action, and negotiated payment terms to reduce delinquent accounts and minimize losses.
  • Recommended and provided loan extensions when suitable
  • Effectively collected money for groups of loans/accounts.
  • Notified co-signers of delinquent accounts to assist in collecting payments.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Entered client details and notes into system for interdepartmental access and review.
Proof Incentive Operator, 07/2005 to 12/2008
Trustmark National BankCity, STATE,
  • Processed over 100 financial transactions of deposits, payments, checks, and withdrawals by encoding numerical data.
  • Operated proof machine to list, sort and prove credits, debits, and deposits.
  • Prepared, sent and received image cash letters and processed all transit bags.
  • Detected out of balance transactions and followed implemented handling procedures.
  • Handled various accounting transactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Maintained performance standards.
  • Analyzed data to identify opportunities for improvement and growth
Bachelor of Science: Professional Interdisciplinary Studies/HR, Expected in 05/2019 to Jackson State University - Jackson, MS,
Dental Assisting Degree/Radiology: Dental Assisting, Expected in 08/2018 to Accelerated Dental Assisting Academy - Forest, MS,

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Resume Overview

School Attended

  • Jackson State University
  • Accelerated Dental Assisting Academy

Job Titles Held:

  • Hotel Front Desk Clerk
  • Collateral Vault Specialist
  • Collection Specialist
  • Proof Incentive Operator


  • Bachelor of Science
  • Dental Assisting Degree/Radiology

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