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Hotel Front Desk Clerk Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Hardworking Gardener skilled in designing and maintaining landscaping work for diverse customers. Well-versed in keeping business operations cost-effective and customer satisfaction high. Effectively used power tools and equipment to maintain healthy plants. History of working alone or with performance-oriented team to complete more than 15 weekly jobs. COO executive assistant, Florist, Gardener and restaurant manager and outstanding performer in Strong drawing/sketching ability, photo-retouching/manipulation, gardening, floral arrangements, designing rooftop terraces and managing a restaurant for within all industry. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of all kind of business. Recognized for inspiring management team members to excel and encouraging creative work environments.

Skills
  • Multi-line phone systems
  • Greeting guests
  • Correspondence management
  • Cash transactions
  • Administrative skills
  • Hospitality services
  • Microsoft Office
  • Fluent in Urdu and English
  • Teambuilding
  • Relationship building
  • Team management
  • Collaboration
  • Active listening
Work History
07/2014 to 03/2020 Hotel Front Desk Clerk Churchill Downs Inc. | Gretna, LA,
  • Front Desk Agent 07/2014 to 03/2020 - The Sohotel – New York , NY
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout. Planned coverage needs and organized services to support incoming special events.
  • Kept accounts in balance and ran daily reports to verify totals. Protected guest valuables with main safe or in individual boxes to maximize security.
  • Greeted 200 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Provided services efficiently and with high level of accuracy. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information. Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification. Confirmed relevant guest information and payment methods to prevent fraud.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
09/2013 to 10/2019 Garden Landscaper/Florist/ Wendy's | Camarillo, CA,
  • Maintained grounds including trimming, weeding and general clean-up.
  • Reviewed plans and designs to verify completeness of grounds work.
  • Completed all time sheets and Schedule paperwork on time and accurately to maintain up-to-date files.
  • Trimmed greenery, shrubs and hedges to maintain uniform appearance.
  • Provided upkeep to residential work sites, including hedge and shrub trimming.
  • Cared for lawns by mulching, aerating, wedding, grubbing and trimming and edging around walks, walls and flower beds.
  • Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass to maintain soil fertility and defend against weeds and insects.
  • Followed planned landscaping designs to determine locations for sod, sown grass, flowers and foliage.
  • Designed and drafted planting plans for formal gardens and perennial flowerbeds.
  • Arranged winter decorations, including holiday lights, wreaths and garlands.
  • Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Sourced and selected wholesale flower distributors aligned with inventory needs and customer demand.
  • Quoted, generated and processed customer orders to meet specifications and various occasions
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
05/2014 to 08/2015 COO Executive Assistant/HR Assistant/Inventory Manager Sublime Engineering Company | City, STATE,
  • Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
  • Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Coordinated recruiting activities by scheduling interviews and arranging candidate travel.
  • Maintained corporate records, personal financial statements and employee personnel files.
  • Planned logistics for off-site meetings by contracting for meeting space and ordering catering.
  • Screened phone calls, emails, mail and visitors to route and resolve information requests.
  • Scheduled monthly and annual offsite visits with top national and international executives.
  • Offered assistance, collaboration and clerical support to auditors throughout entire review process.
  • Implemented updated policies and practices for organization and monitored effect.
  • Used QuickBooks to produce monthly invoices, reports and other deliverables.
  • Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for 4 executives.
  • Handled all scheduling and logistics planning for conferences and monthly meetings.
  • Coordinated dealer visitations, company special events and other employee morale functions.
  • Planned, coordinated and executed meetings for Board of Directors, President and Executive Vice President.
  • Planned and executed meetings and events and attended meetings to take meeting minutes.
  • Maintained confidential, administrative support to executive team and members of board of directors.
  • Maintained daily appointment calendars for president and executive vice president.
01/2013 to 03/2014 Restaurant Manager Don Coqui | City, STATE,
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Carefully interviewed, selected, trained and supervised staff.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Actively participated in ongoing customer service programs to build sales and rapport in community.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Managed 30-person team of cooks and back of house staff for high-end Puerto Rican restaurant.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Education
Expected in | Fine Arts , , GPA:


HONORS
Dean’s List: 6 consecutive semesters
National Honor Society, Chi Alpha Epsilon
Governor’s School of the Arts Scholar, 1999

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Job Titles Held:
  • Hotel Front Desk Clerk
  • Garden Landscaper/Florist/
  • COO Executive Assistant/HR Assistant/Inventory Manager
  • Restaurant Manager
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