Hotel Front Desk Clerk Resume Example Comfort Inn

HOTEL FRONT DESK CLERK

Summary

Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills

Greeting guests
Multi-line phone systems
Supply stocking
Correspondence management
Conflict management
Cash transactions
Administrative skills
Effective planning
Hospitality services
Microsoft Office
Team management

Invoice generation
Administrative support
Inventory management
Problem resolution
Team building
Customer service
Communications
MS Office
First Aid/CPR
Organization

Experience

Hotel Front Desk Clerk|Comfort Inn - Charlotte, NC|02/2020 - Current

Monitored reservations to track incoming parties and special events.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Managed all front desk operations for busy high-volume hotel.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Arranged special accommodations for guests to maintain optimal satisfaction
Secured guest valuables in main safe or individual boxes.
Provided property details to patrons, including dining areas, pool, spa and fitness center.
Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Managed customer complaints and rectified issues to complete satisfaction.
Handled payment processing duties and provided customers with receipts and proper bills and change.

Office Administrator|Kent James Bell Cleaning Servi - OAKBORO, North Carolina|10/2018 - Current

Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
Monitored calendars and scheduled appointments based on cleaners availability and established load limits.
Managed reception and lobby area, greeted visitors and responded to requests for information.
Worked with clients to obtain quotes, negotiate contracts for cleaning their homes.
Replenished office supplies when inventory became low and placed new orders for restocking.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
Answered telephone along with responding to emails from clients.

Shift Leader|Bojangles' - Locust, NC|12/2018 - 02/2020

Trained and supervised team member to maximize performance and meet daily objectives.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Reviewed applicant resumes and recommended top candidates for hiring.
Documented daily production levels, materials use and special incidents to keep management informed of all activities.
Complied with all company safety procedures, policies and regulations to promote safe working environment.
Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
Trained newly hired employees on grill equipment and cash register and created training manual for all crew members to use as reference guide.
Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with servsafe guidelines to keep products within tight tolerances.
Allocated tasks to employees daily and monitored activity and task completion.

Education and Training

Stanly Community College||Albemarle, NC|12/2018High School Diploma

Stanly Community College|Albemarle, NCSome College (No Degree): Heath Sciences

Resume Overview

Companies Worked For:

Comfort Inn
Kent James Bell Cleaning Servi
Bojangles'

School Attended

Stanly Community College

Job Titles Held:

Hotel Front Desk Clerk
Office Administrator
Shift Leader

Degrees

High School Diploma
Some College (No Degree) : Heath Sciences

Hotel Front Desk Clerk Resume Example

Resume Score: 80%

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