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hotel front desk clerk resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Greeting guests
  • Multi-line phone systems
  • Supply stocking
  • Correspondence management
  • Conflict management
  • Cash transactions
  • Administrative skills
  • Effective planning
  • Hospitality services
  • Microsoft Office
  • Team management
  • Invoice generation
  • Administrative support
  • Inventory management
  • Problem resolution
  • Team building
  • Customer service
  • Communications
  • MS Office
  • First Aid/CPR
  • Organization
Experience
02/2020 to Current
Hotel Front Desk Clerk Churchill Downs Inc. Newport, KY,
  • Monitored reservations to track incoming parties and special events.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Managed all front desk operations for busy high-volume hotel.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Secured guest valuables in main safe or individual boxes.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
10/2018 to Current
Office Administrator Lehigh Hanson Athens, IL,
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Monitored calendars and scheduled appointments based on cleaners availability and established load limits.
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
  • Worked with clients to obtain quotes, negotiate contracts for cleaning their homes.
  • Replenished office supplies when inventory became low and placed new orders for restocking.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
  • Answered telephone along with responding to emails from clients.
12/2018 to 02/2020
Shift Leader Wegmans Food Markets Pittsboro, NC,
  • Trained and supervised team member to maximize performance and meet daily objectives.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Reviewed applicant resumes and recommended top candidates for hiring.
  • Documented daily production levels, materials use and special incidents to keep management informed of all activities.
  • Complied with all company safety procedures, policies and regulations to promote safe working environment.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
  • Trained newly hired employees on grill equipment and cash register and created training manual for all crew members to use as reference guide.
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with servsafe guidelines to keep products within tight tolerances.
  • Allocated tasks to employees daily and monitored activity and task completion.
Education and Training
Expected in 12/2018
High School Diploma:
Stanly Community College - Albemarle, NC
GPA:
Expected in
: Heath Sciences
Stanly Community College - Albemarle, NC
GPA:

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Resume Overview

School Attended

  • Stanly Community College
  • Stanly Community College

Job Titles Held:

  • Hotel Front Desk Clerk
  • Office Administrator
  • Shift Leader

Degrees

  • High School Diploma
  • Some College (No Degree)

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