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Hotel Front Desk Clerk Resume Example

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HOTEL FRONT DESK CLERK
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Professional Summary

I am a Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. I am a Smooth and efficient multitasker and planner. Also a Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Skills
  • Welcoming guests
  • Correspondence management
  • Multi-line phone systems
  • Decision-making abilities
  • Time management
  • Problem-solving skills
  • Planning and execution
  • Hiring and training
  • Guest service
  • Extremely organized
  • Performance optimization
  • Social media management
  • Upselling strategies
  • Staff supervision
  • Presentations and public speaking
  • Greeting and seating guests
  • Workplace safety
  • Housekeeping
Work History
09/2018 to 11/2019Hotel Front Desk ClerkCompany Name | City, State
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Planned coverage needs and organized services to support incoming special events.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained transaction security by verifying payment cards against identification.
07/2017 to 08/2019Surf InstructorCompany Name | City, State
  • Held special events to promote camaraderie among teammates, families and community members.
  • Increased player strength, agility and game skills through successful practices.
  • Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
  • Successfully led team through rough periods, including losses and player injuries by enforcing game focus and using inspirational and uplifting encouragement to make sure my team members never lost sight of their goal to learn how to surf.
  • Reminded athletes and coaching staff to display and promote good sportsmanship with competing teams on and off field.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Made sure everyone on my team was safe, happy, comfortable, and most important learning how to stand up and ride their first wave!
01/2016 to 12/2018WaitressCompany Name | City, State
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
Education
06/2018High School DiplomaWaccamaw High School, City, State

I graduated a year earlier than my class to make room to travel and join the work force with ease and more free time to commit to my current employment at the time.

Lover of art, music, and the outdoors

Ive always been an artist, I've painted local murals in my hometown at two schools (elementary and my high school) I also just paint and sketch for fun! Its a way for me to relax and unwind and just get my thoughts together. As well as music, I can play the keyboard and a lot of my friends are in bands that do local concerts at some of our surf shops around town. With some of those concerts I helped plan and manage three of them which was such a cool and fun experience. I love to be outside especially when its in the warmer months, being in the water is a all time favorite hobby of mine if its either surfing, swimming, fishing, or paddle boarding I love it all. I love to hike and lead group outdoor activities and share my passion for nature with whoever I'm with. Photography and Videography are another past time hobbies I like to partake in, taking photos of others surfing is my favorite as well as taking video clips and turning them into short edited videos that can catch anyones eye.

Additional Information

I'm a very laid back person who respects everyones opinion and will always be respectful no matter what. I love working with people, helping people, and learning new things that they might have to teach me. I have no dietary requirements and I'm open to trying new foods and recipes, as well as teaching a few recipes of my own. I love to travel and be by the beach so any job that includes me leaving the state and being in warmer climate is right up my alley!

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Resume Overview

School Attended

  • Waccamaw High School

Job Titles Held:

  • Hotel Front Desk Clerk
  • Surf Instructor
  • Waitress

Degrees

  • 06/2018 High School Diploma

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