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Hotel Front Desk Clerk Resume Example

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Jessica
Claire
Summary

Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need.

Reliable and enthusiastic hotel clerk with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operation. Known for remaining poised and calm in busy environments.

Experience
Terratron - Hotel Front Desk Clerk
Mankato, MN, 09/2020 - 02/2021
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Processed guest payments for room charges, food and beverage charges and phone charges.
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Computed guest billings and posted charges to room accounts.
  • Monitored reservations to track incoming parties and special events.
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
On Lok Senior Health Service - Caregiver
San Jose, CA, 03/2019 - 01/2020
  • Created safe and positive living situation for clients by communicating with the family and other staff about any concerns or challenges.
  • Followed care plan and directions to administer medications.
  • Assisted with meal planning to meet nutritional plans.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Laundered clothing and bedding to prevent infection.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
On Lok Senior Health Service - Caregiver
Fremont, CA, 05/2016 - 11/2018
  • Created safe and positive living situation for clients by communicating with the family and other staff about any concerns or challenges.
  • Followed care plan and directions to administer medications.
  • Assisted with meal planning to meet nutritional plans.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Laundered clothing and bedding to prevent infection.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Assisted patients with bathing, dressing, daily hygiene care and grooming.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
On Lok Senior Health Service - Caregiver
San Francisco, CA, 06/2017 - 01/2018
  • Created safe and positive living situation for clients by communicating with the family and other staff about any concerns or challenges.
  • Followed care plan and directions to administer medications.
  • Assisted with meal planning to meet nutritional plans.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Provided ongoing compassionate patient care for each client.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Assisted patients with bathing, dressing, daily hygiene care and grooming.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
Cable One, Inc. - Customer Service Representative
Ardmore, OK, 05/2016 - 07/2016
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Skills
  • Greeting guests
  • Supply stocking
  • Multi-line phone systems
  • Correspondence management
  • Fluent in English and Spanish
  • Cash transactions
  • Project planning
  • Flexible
  • Team management
  • Friendly, positive attitude
  • Ability to multitask
  • Active listening
  • Attention to detail
Education and Training
Buena High School Sierra Vista, AZ Expected in 05/2016 High School Diploma : - GPA :

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76Average

Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Buena High School
Job Titles Held:
  • Hotel Front Desk Clerk
  • Caregiver
  • Caregiver
  • Caregiver
  • Customer Service Representative
Degrees
  • High School Diploma

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