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Hotel Front Desk Clerk Resume Example

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HOTEL FRONT DESK CLERK
Professional Summary

I'm good with people, I'm very flexible, I learn quickly, I'm a hard worker, I am motivated to excel beyond expectations, I have a strong management background, I maintain an organized workspace. I Work fast and well with others, I meet deadlines, I have the creative edge and I am driven to succeed. If given the chance I can make a difference.

Skills
  • Welcoming Guests
  • Multi-Line Phone Systems
  • Greeting Guests
  • Scheduling
  • Bookkeeping
  • Sales
  • Event Planning
  • Guest Services
  • Cash Handling
  • Cleaning
  • Mail Sorting
  • Office Supply Ordering
  • Travel Arrangements
  • Payment Collection
  • Expense Reports
  • Direct Sales
  • Customer Complaint Resolution
  • Retail Transactions Processing
  • POS Systems
  • Teamwork
  • Inventory Control
  • Sales Goals
  • Payment Processing
  • Client Needs Assessment
  • Store Merchandising
  • Point of Sale Systems
  • Cash Register Operation
  • Product Knowledge
  • Stock Control
  • Visual Merchandising
  • Sorting
  • Stocking and Display Maintenance
  • Organization
  • Customer service
  • Microsoft applications proficiency
  • Troubleshooting
  • Computer skills
  • Flexible & Adaptable
  • Teambuilding
  • Maintenance & Repair
  • Critical thinking
  • Microsoft Office
  • Basic math
  • Good listening skills
  • Excellent work ethic
  • Data management
  • MS Office
  • Visual design
  • Retouching and color correction
  • Digital design
  • Strong Exposure Techniques
  • Strong Compositional Skills
  • Digital Enhancements
  • Adobe Creative Suite
  • Image Manipulation
  • News Photography
  • Food Photography
  • Superb attention to detail
  • Creative visionary
  • Creative artistic vision
  • Budgeting
  • Composition
  • Advanced Photo Mechanic expert
  • Photojournalism
  • Fashion photography
  • Sales expertise
  • Digital Photography
  • Digital file creation
  • Project Management
  • Wildlife photography
  • Black and white dark rooms
Work History
Hotel Front Desk ClerkJul 2019 - Jul 2020
Maritime InnGig Harbor, WA
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Planned coverage needs and organized services to support incoming special events.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues to promote quick remediation.
  • Entered customer data using [Type] software and updated information whenever patrons changed rooms.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained transaction security by verifying payment cards against identification.
Barista and CashierJan 2018 - Apr 2018
Fred MeyerGig Harbor, WA
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Requested official identification for Alcohol and Tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers by answering questions and fulfilling requests.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Educated customers on promotions to enhance sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers with special services, account updates and promotional options.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with manager to solve problems and handle customer concerns.
Barista and Liquor HandlerApr 2017 - Dec 2017
Main & VineGig Harbor, WA
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas.
  • Created drinks in average shifts with consistently positive customer satisfaction scores.
  • Elevated customer loyalty by using strong listening and communcation abilities to resolve customer problems.
  • Memorized ingredients and recipes for every specialty drinks.
  • Cultivated ability to recall customers' names and address each by name.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Created original artwork for specials board display daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Prioritized drink requests while managing interruptions.
  • Complied with standards for merchandising, stocking and storing product.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Served individually made coffee drinks to over 50 customers daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Controlled line and crowd with quick, efficient service.
  • Educated coworkers and customers about new products.
Customer Experience Specialist (Deli and Bakery)Jan 2016 - Dec 2017
Main & VineGig Harbor, WA
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Devised and published metrics to measure organization's success in delivering world class customer service.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Prioritized helping customers over completing other routine tasks in store.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Educated customers on promotions to enhance sales.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Skilled using cash register, including processing sales discounts and refunds.
  • Greeted customers entering store and promoted sales or special programs.
  • Reported to work early, checked low inventory, and learned sales or special offerings.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
Education
Associate of Arts: Business ManagementApr 2009
University Of Phoenix Online
Bachelor of Science: Information Technology Jul 2011
University Of PhoenixOnline

With a concentration in Information Systems Security

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Resume Overview

Companies Worked For:

  • Maritime Inn
  • Fred Meyer
  • Main & Vine

School Attended

  • University Of Phoenix

Job Titles Held:

  • Hotel Front Desk Clerk
  • Barista and Cashier
  • Barista and Liquor Handler
  • Customer Experience Specialist (Deli and Bakery)

Degrees

  • Associate of Arts : Business Management Apr 2009
    Bachelor of Science : Information Technology Jul 2011

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