Hotel Front Desk Clerk Resume Example
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HOTEL FRONT DESK CLERK
Professional Summary
I'm good with people, I'm very flexible, I learn quickly, I'm a hard worker, I am motivated to excel beyond expectations, I have a strong management background, I maintain an organized workspace. I Work fast and well with others, I meet deadlines, I have the creative edge and I am driven to succeed. If given the chance I can make a difference.
Skills
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Work History
Hotel Front Desk ClerkJul 2019 - Jul 2020
TerratronMankato , MN
TerratronMankato , MN
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Planned coverage needs and organized services to support incoming special events.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Kept accounts in balance and ran daily reports to verify totals.
- Immediately contacted housekeeping staff and maintenance department regarding guest room issues to promote quick remediation.
- Entered customer data using [Type] software and updated information whenever patrons changed rooms.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Arranged accommodations and travel plans for visitors and presented updated itineraries.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained transaction security by verifying payment cards against identification.
Barista and CashierJan 2018 - Apr 2018
Lakeview VillageLenexa , KS
Lakeview VillageLenexa , KS
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reviewed and resolved differences between accounting information and cash drawer.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Requested official identification for Alcohol and Tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Checked prices for customers and processed items sold by scanning barcodes.
- Assisted customers by answering questions and fulfilling requests.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Educated customers on promotions to enhance sales.
- Answered questions about store policies and concerns to support positive customer experiences.
- Assisted customers with special services, account updates and promotional options.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with manager to solve problems and handle customer concerns.
Barista and Liquor HandlerApr 2017 - Dec 2017
Main & VineCity , STATE
Main & VineCity , STATE
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas.
- Created drinks in average shifts with consistently positive customer satisfaction scores.
- Elevated customer loyalty by using strong listening and communcation abilities to resolve customer problems.
- Memorized ingredients and recipes for every specialty drinks.
- Cultivated ability to recall customers' names and address each by name.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Created original artwork for specials board display daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Prioritized drink requests while managing interruptions.
- Complied with standards for merchandising, stocking and storing product.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Served individually made coffee drinks to over 50 customers daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Educated coworkers and customers about new products.
Customer Experience Specialist (Deli and Bakery)Jan 2016 - Dec 2017
Main & VineCity , STATE
Main & VineCity , STATE
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Devised and published metrics to measure organization's success in delivering world class customer service.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Supported efficient and timely replenishment of sales floor merchandise.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Prioritized helping customers over completing other routine tasks in store.
- Assisted customers with prompt and polite support in-person and via telephone.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Educated customers on promotions to enhance sales.
- Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Skilled using cash register, including processing sales discounts and refunds.
- Greeted customers entering store and promoted sales or special programs.
- Reported to work early, checked low inventory, and learned sales or special offerings.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
Education
Associate of Arts: Business ManagementApr 2009
University Of Phoenix City
University Of Phoenix City
Bachelor of Science: Information Technology Jul 2011
University Of PhoenixCity
University Of PhoenixCity
With a concentration in Information Systems Security
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Resume Overview
School Attended
- University Of Phoenix
Job Titles Held:
- Hotel Front Desk Clerk
- Barista and Cashier
- Barista and Liquor Handler
- Customer Experience Specialist (Deli and Bakery)
Degrees
- Associate of Arts : Business Management Apr 2009
Bachelor of Science : Information Technology Jul 2011
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