Hotel Front Desk Clerk Resume Example
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HOTEL FRONT DESK CLERK
Professional Summary
Committed and hardworking Cashier with 1 year of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver capable of helping customers with various needs and getting support from managers for complex issues.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Skills
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Work History
08/2019 - 01/2020Hotel Front Desk Clerk | The Del Monte Lodge - Rochester , NY
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Immediately contacted housekeeping staff and maintenance department regarding guest room issues to promote quick remediation.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Arranged accommodations and travel plans for visitors and presented updated itineraries.
08/2018 - 08/2019Receptionist | Standardaero - San Antonio , TX
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
- Routed incoming mail and messages to relevant personnel without delay.
- Kept reception area clean and neat to give visitors positive first impression.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Entered daily data in computer systems and documented office activities.
01/2017 - 08/2018Cashier | Grand View Hospital - Harleysville , PA
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked prices for customers and processed items sold by scanning barcodes.
- Reviewed and resolved differences between accounting information and cash drawer.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Counted cash in register drawer at beginning and end of shift.
- Reviewed weekly sales circulars and monitored price changes.
- Assisted customers with special services, account updates and promotional options.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
06/2015 - 01/2017Receptionist | Standardaero - Springfield , IL
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation.
- Received and routed business correspondence to correct departments and staff members.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Routed incoming mail and messages to relevant personnel without delay.
- Kept reception area clean and neat to give visitors positive first impression.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Education
Expected in 08/2021The University of Alabama, City, StateBachelor of Science: Pre-Medicine
05/2018Alma Bryant High School, City, StateHigh School Diploma
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Resume Overview
School Attended
- The University of Alabama
- Alma Bryant High School
Job Titles Held:
- Hotel Front Desk Clerk
- Receptionist
- Cashier
Degrees
- Bachelor of Science : Pre-Medicine
High School Diploma
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