Hotel Front Desk Clerk Resume Example Company Name

JesseniaHernandez

Summary

Knowledgeable and tolerant [Job Title] with experience successfully balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.

Skills

Supply stocking
Greeting guests
Multi-line phone systems
Correspondence management
Microsoft Office
Hospitality services
Conflict management
Fluent in [Language] and [Language]

Cash transactions
Administrative support
Invoice generation
Organization
Customer service
Communications
Problem resolution

Experience

Hotel Front Desk Clerk, Company Name, April 2020-August 2020City, State

Arranged special accommodations for guests to maintain optimal satisfaction.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Monitored reservations to track incoming parties and special events.
Facilitated front desk operations for busy high-volume hotel.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Managed customer complaints and rectified issues to complete satisfaction.

Line Cook, Company Name, December 2018-March 2020City, State

Kept stations stocked and ready for use to maximize productivity.
Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Assisted in preparation of menu items such as steaks, burgers and sandwiches.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Washed and peeled ingredients to prepare for use in different meals and recipes.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Grilled and deep fried various foods, including meats, potatoes and fish.
Operated fryers and grills according to instructions to maintain safety and food quality.
Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
Marinated food items according to corporate-provided instructions and recipes.
Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
Precooked garnishes such as bacon pieces for later use to top off fresh dishes.

Cashier, Company Name, June 2015-November 2018City, State

Monitored sales events, added new merchandise and rang up purchases.
Inspected items for damage and obtained replacements for customers.
Properly verified customer identification for alcohol or tobacco purchases.
Resolved issues with cash registers, card scanners and printers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Received payments for [Product or Service] and issued receipts.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Helped customers find specific products, answered questions and offered product advice.
Promoted specific item options to drive sales and achieve add-on purchases.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Learned roles of other departments to provide coverage and keep store operational.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Assisted customers with account updates, new service additions and promotional offers.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Operated cash register, collected payments and provided accurate change.
Welcomed customers, offering assistance to help find necessary store items.

Education and Training

GEDAlisal High School, , CityStateJuly 2002

Resume Overview

Create a job alert for [job role title] at [location].

Hotel Front Desk Clerk Resume Example

DISCLAIMER

How this resume score could be improved?

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes