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Hotel Front Desk Clerk Resume Example

Resume Score: 80%

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HOTEL FRONT DESK CLERK
Summary

Knowledgeable and tolerant [Job Title] with experience successfully balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.

Skills
  • Supply stocking
  • Greeting guests
  • Multi-line phone systems
  • Correspondence management
  • Microsoft Office
  • Hospitality services
  • Conflict management
  • Fluent in [Language] and [Language]
  • Cash transactions
  • Administrative support
  • Invoice generation
  • Organization
  • Customer service
  • Communications
  • Problem resolution
Experience
Hotel Front Desk Clerk, Luckys club casino, April 2020-August 2020Las Vegas , NV
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Monitored reservations to track incoming parties and special events.
  • Facilitated front desk operations for busy high-volume hotel.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Managed customer complaints and rectified issues to complete satisfaction.
Line Cook, Luckys club casino , December 2018-March 2020Las Vegas , NV
  • Kept stations stocked and ready for use to maximize productivity.
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Assisted in preparation of menu items such as steaks, burgers and sandwiches.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Washed and peeled ingredients to prepare for use in different meals and recipes.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Grilled and deep fried various foods, including meats, potatoes and fish.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
  • Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
  • Marinated food items according to corporate-provided instructions and recipes.
  • Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
  • Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
Cashier, Cardenas Markets Inc., June 2015-November 2018Las Vegas , NV
  • Monitored sales events, added new merchandise and rang up purchases.
  • Inspected items for damage and obtained replacements for customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Resolved issues with cash registers, card scanners and printers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Received payments for [Product or Service] and issued receipts.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Helped customers find specific products, answered questions and offered product advice.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Operated cash register, collected payments and provided accurate change.
  • Welcomed customers, offering assistance to help find necessary store items.
Education and Training
GEDAlisal High School, , SalinasCAJuly 2002
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Luckys club casino
  • Cardenas Markets Inc.

School Attended

  • Alisal High School

Job Titles Held:

  • Hotel Front Desk Clerk
  • Line Cook
  • Cashier

Degrees

  • GED

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