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hotel front desk clerk resume example with 15 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Polite and accommodating [Job Title] bringing [Number] years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.

Self-motivated [Job Title] with [Number] years of experience in guest services. Pleasant personality coupled with talents in [Skill] and [Skill]. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Service-oriented Front Desk Agent with [Number] years of experience providing unparalleled service to guests of upscale hotels. Dedicated team professional adept at ensuring pleasant and comfortable guest experiences. Well-versed in managing reservations and group events, with proficiency in [Software].

Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Correspondence management
  • Multi-line phone systems
  • Supply stocking
  • Greeting guests
  • Effective planning
  • Conflict management
  • Administrative skills
  • Cash transactions
  • Team management
  • Training & Development
  • Communication
  • Relationship building
Experience
04/2019 to 11/2020
Hotel Front Desk Clerk Eldorado Resorts, Inc. Lula, MS,
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Monitored reservations to track incoming parties and special events.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Facilitated front desk operations for busy high-volume hotel.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Input customer data using [Type] software and made immediate updates to reflect room changes.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Supervised team of [Number] [Job title]s and [Number] [Job title]s, promoting positive work environment through effective communication, active engagement and hands-on assistance.
03/2013 to 11/2016
Home Health Aide Midland Care Connection Lawrence, KS,
  • Monitored client's well-being, safety and comfort under direction of physician.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Planned optimal meals based on established nutritional plans.
  • Documented client progress in charts and logbooks.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
  • Tracked and reported clients' progress based on observations and conversations.
  • Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
  • Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
03/2001 to 12/2010
Home Health Aide Midland Care Connection Valley Falls, KS,
  • Monitored client's well-being, safety and comfort under direction of physician.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
  • Tracked and reported clients' progress based on observations and conversations.
  • Managed various daily job tasks, including patient transportation and appointment scheduling.
  • Monitored medications for patients with various conditions, including [Type] and [Type] and kept watchful eye for side effects.
  • Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
  • Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
  • Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
Education and Training
Expected in 10/2018 to to
GED:
Eastmoor Academy - Columbus, OH
GPA:

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Resume Overview

School Attended

  • Eastmoor Academy

Job Titles Held:

  • Hotel Front Desk Clerk
  • Home Health Aide
  • Home Health Aide

Degrees

  • GED

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