LiveCareer-Resume

hotel front desk clerk resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Self-motivated, highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Reliable and enthusiastic with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.

Positive and upbeat, successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.

Results-driven with solid administrative, customer service and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.

Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking and successful business development professional develops strategic plans to market products and services for companies. Skilled at building and maintaining customer relationships, developing partnerships and strengthening vendor connections. Exceptional sales, service and business planning knowledge.

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Greeting guests
  • Multi-line phone systems
  • Supply stocking
  • Correspondence management
  • Administrative skills
  • Hospitality services
  • Cash transactions
  • Data management
  • Decision-making
  • Flexible schedule
  • Organization
  • Friendly, positive attitude
  • Supervision & leadership
Education and Training
Globe High School Globe, AZ Expected in 04/1998 High School Diploma : - GPA :
Experience
Churchill Downs Inc. - Hotel Front Desk Clerk
Lexington, KY, 12/2022 - 02/2023
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Facilitated successful front desk operations for high-volume hotel.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Verified customer credit to establish payment method for accommodations.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Transmitted and received messages using telephones or telephone switchboards.
72 Point - Business Development Representative
New York, NY, 08/2021 - 09/2022
  • Effectively built relationships with both established and potential customers.
  • Established strong client relationships to drive business development.
  • Determined business development opportunities and implemented effective strategy for client acquisition.
  • Set up potential client contacts, cultivated relationships and followed through on service needs.
  • Developed clientele by networking to find new customers and generate lists of prospective clients.
  • Created and improved business pipeline using cold and warm techniques.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Acted as main point of contact in matters relating to client concerns and needs.
Ebenezer - Lead Receptionist
Saint Paul, MN, 08/2020 - 08/2021
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Sorted incoming mail and directed to correct personnel each day.
  • Greeted and directed visitors to appropriate personnel and answered average of 100+ calls and emails daily.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
Senior Lifestyle Corporation - Server Shift Leader
Jupiter, FL, 04/2007 - 10/2015
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Managed tables throughout dining room to execute service at highest level.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Maintained thorough knowledge of menu to describe dining options.
  • Directed and assisted in general dining room cleaning and sanitation.
  • Cleared dishes from tables during and after meal service to maintain clean dining area.
  • Managed opening and closing duties to facilitate restaurant operations.
  • Provided exceptional service to high volume of daily customers.
  • Interacted and engaged with patrons to promote friendly environment.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Worked with management to coordinate special functions and events.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Calculated charges, issued table checks and collected payments from customers.
  • Verified legal drinking age before serving beer, wine and liquor to comply with state law.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.

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Resume Overview

School Attended

  • Globe High School

Job Titles Held:

  • Hotel Front Desk Clerk
  • Business Development Representative
  • Lead Receptionist
  • Server Shift Leader

Degrees

  • High School Diploma

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