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Hotel Front Desk Clerk Resume Example

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HOTEL FRONT DESK CLERK
Summary

Guest-oriented Hotel desk clerk providing more than 14 years of experience in the hospitality and tourism industries. Self-starter offering valuable service to clients and tourists. Seeking a management position at a reputable hotel or resort.

Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.

Polite and accommodating desk clerk bringing 14 plus-years background in hospitality settings. Accustomed to working with guests, families and VIPs to handle promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.

Skills
  • Sales
  • Training and mentoring
  • Hiring and training
  • Status reports maintenance
  • Staff management
  • Database entry
  • Sales tracking
  • VIP services
  • Reporting
  • Hospitality
  • Administrative tasks
  • Front desk communications
  • Upscale resort and spa background
  • Problem resolution
Education and Training
GEDConway High SchoolConway,MO,03/1996
Tax Certifications Jackson Hewitt Tax EducationLebanon,MO,Tax Laws10/2018
Experience
Holiday Inn Express Hotel Front Desk Clerk | Lebanon, MO02/2015 to 01/2020
  • Managed all front desk operations for busy high-volume hotel.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Input customer data using OPERA software and made immediate updates to reflect room changes.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to General Manager on nightly basis.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
Jackson Hewitt Inc.Tax Professional | Lebanon, MO11/2018 to 04/2019
  • Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
  • Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
  • Researched tax regulations and bulletins to inform audit reports on nightly basis.
  • Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
  • Produced US and state income, gift tax and estate tax returns for individuals.
  • Stored copies of completed returns and related documents according to company procedures and business regulations.
  • Performed detailed research and used findings to support audit reports.
  • Corresponded with applicable tax departments regarding customer requirements and issues.
  • Conducted financial, asset and liability analysis to reduce clients' tax liabilities.
  • Finalized and processed paperwork with local, state and federal government authorities.
  • Analyzed information and assessed liabilities and deductions according to relevant tax code.
  • Managed 2 accounting personnel handling needs of more than 286 tax clients.
  • Collected detailed information and required paperwork from clients to complete tax returns.
  • Managed deliverables such as tax returns, extensions and tax planning calculations.
  • Produced work papers and lead sheets, tax projects and payment estimations.
Wilkinson Pharmacy Inc.Pharmacy Technician | Lebanon, MO07/2015 to 12/2018
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Verified and filled over 600 prescriptions per day in busy pharmacy setting.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Received, reviewed, dispensed and labeled over 600 prescriptions daily with expert accuracy.
  • Merchandised related products to drive pharmacy department sales.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Reviewed and monitored patient medication files and lab data in hospital setting.
  • Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Communicated with insurance companies for billing purposes.
  • Answered patient questions regarding medication.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Handled over 600 daily dispenses of prescriptions.
  • Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
  • Processed prescription transfer requests from competitors.
  • Dispensed approximately 600 prescriptions daily.
  • Resolved third-party rejection claims.
Victorian InnHotel Manager | Branson, MO04/2009 to 08/2016
  • Booked large groups of people for weddings, seminars, conferences and other events and offered the best available room rates.
  • Cultivated long-lasting relationships with outside vendors including florists and restaurants so that guests could secure valuable deals on services and meals.
  • Hired and mentored all new employees while also demonstrating the best methods for servicing clients and guests.
  • Provided end-of-month audits of the resort to upper management as required.
  • Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
  • Supervised daily operations of 45-room hotel with staff of 5 employees.
  • Assisted guests at check-in, providing information on various services within the hotel.
  • Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
  • Directed all day-to-day operations of hotel facility to provide safe and enjoyable guest experience.
  • Directed daily activities of 5-member housekeeping team.
  • Enforced lost and found procedures whenever missing items were located.
  • Followed company regulations and rules promoting safe environment for both travelers and employees.
  • Held employees responsible for fulfilling required duties and tasks during designated shifts.
  • Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
  • Coordinated day-to-day schedules, tasks and positions for ground crew.
  • Referred guests to local restaurants and recommended attractions in area.
  • Served as public relations representative for hotel.
  • Recommended top dining and entertainment options for guests.
  • Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Made sure that each guest room was locked after performing housekeeping services and maintained complete security of such rooms at all times.
  • Delivered extra linens, paper products, and toiletries to guests.
Licenses

PTIN

PHARMACY TECH CERTIFICATION

MISSOURI DEPT OF INSURANCE

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Resume Overview

Companies Worked For:

  • Holiday Inn Express
  • Jackson Hewitt Inc.
  • Wilkinson Pharmacy Inc.
  • Victorian Inn

School Attended

  • Conway High School
  • Jackson Hewitt Tax Education

Job Titles Held:

  • Hotel Front Desk Clerk
  • Tax Professional
  • Pharmacy Technician
  • Hotel Manager

Degrees

  • GED
    Tax Certifications

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