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hotel front desk clerk resume example with 2 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Upbeat, customer-focused Sales Associate with four years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Education
Ivy Tech Community College of Indiana Indianapolis, IN Expected in : Software Developer - GPA :
Center Grove High School Greenwood, IN Expected in 06/2022 High School Diploma : - GPA :
Skills
  • Relationship Building
  • Positive Customer Engagement
  • Decision Making
  • Strong Communication and Interpersonal Skills
  • POS Software
  • Customer Service
  • Staff Support
  • Store Organization
  • Sales Records Management
  • Computer Proficiency and Microsoft Office
  • Energy and Physical Stamina
  • Merchandise Receiving and Handling
  • Customer Assistance
  • Retail Merchandising
  • Inventory Management
  • Basic Food Service
  • Front Desk Management
  • Correspondence Management
Work History
Bmi Hospitality Management - Hotel Front Desk Clerk
Seattle, WA, 11/2021 - Current
  • Facilitated successful front desk operations for high-volume hotel.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Ace Hardware - Speedway Cashier
Decatur, GA, 07/2022 - 10/2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Reviewed weekly sales ads and monitored price changes.
University Of Utah - Paint Associate
Midvale, UT, 06/2021 - 12/2021
  • Prepared customer orders by operating paint mixers to blend products available in store, matching colors of samples provided by customers.
  • Guided customers through store to help locate desired products and suggest similar or complementary products useful for customer projects.
  • Engaged with customers to learn about nature and scope of projects and offer input regarding color matching, paint selection and primer or finish options appropriate to objectives.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Mixed and matched paints according to customer specifications.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended optimal merchandise based on customer needs and desires.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended merchandise to customers based on needs and preferences.
  • Advised customers on effective selection of paints, primers and finishes to different types of unfinished and previously painted surfaces for optimal color results and maximum durability.
  • Provided customers with insight on optimal tools, equipment and materials, recommending most appropriate options for objectives and explaining instruction on proper use.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
Chic-Fil-A - Cashier
City, STATE, 09/2020 - 05/2021
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Recommended complementary and discounted items to customers to increase sales.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped customers find specific products, answered questions and offered product advice.

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Resume Overview

School Attended

  • Ivy Tech Community College of Indiana
  • Center Grove High School

Job Titles Held:

  • Hotel Front Desk Clerk
  • Speedway Cashier
  • Paint Associate
  • Cashier

Degrees

  • Some College (No Degree)
  • High School Diploma

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