Knowledgeable and tolerant front desk with experience successfully balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Remarkable delivering superior level of customer service to guests and prospective guests. Proven ability to run front desk,keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge. Detail-oriented Housekeeper well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work.
Adaptable waitress, Dishwasher, busser,hostess,offering 1.5 years of experience in casual and fast-casual food service. Quality-driven expert with extensive knowledge of hospitality etiquette, food preparation and superior customer service. Hardworking Crew Member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with some field knowledge and dedication to going beyond to properly complete tasks. Always willing to crosstrain were ever.
Skills
Supply stocking
Correspondence management
Multi-line phone systems
Greeting guests
Cash transactions
Administrative skills
Hospitality services
Decision-making
Problem resolution
Conflict resolution
Time management
Reliable and trustworthy
Friendly, positive attitude
Customer support needs assessment
Multitasking
People skills
Education and Training
White Pine High SchoolEly, NVExpected in 06/2018 – –High School Diploma: - GPA:
Experience
The Del Monte Lodge - Hotel Front Desk Clerk Orange, OH, 12/2019 - Current
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Monitored reservations to track incoming parties and special events.
Facilitated front desk operations for busy high-volume hotel.
Arranged special accommodations for guests to maintain optimal satisfaction.
Input customer data using Opera software and made immediate updates to reflect room changes.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Replenished stations throughout beakfast, including cupboards, serving areas and salad bars to meet employee and customer demands.
Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
Maintained clean and well-organized kitchen areas to promote efficiency.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Interacted pleasantly with clients and guests when performing daily duties.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
Checked 15 rooms per day to verify vacancies post-checkout.
Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
Pm Hotel Group - Restaurant Manager Long Branch, NJ, 08/2018 - 11/2019
Increased sales of high margin menu items through effective upselling.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Monitored customer movements and quickly cleared empty tables for future customers.
Verified adequate levels of supplies such as linens and trays and restocked low items.
Restocked condiments and drink station supplies to maintain customer satisfaction.
Cleared tables efficiently to maintain high turnover rate and minimize wait times.
Managed inventory of dining room products, including condiments, linens and flatware.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Counted product stock to maintain inventory records.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Processed returned items in accordance with store policy.
Processed customer payments quickly and returned exact change and receipts.
Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
Maintained clean and well-organized kitchen areas to promote efficiency.
Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
Unboxed, stored and organized incoming kitchen supplies with every delivery.
Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Collaborated with host, bus person and cook to serve up food and beverage options.
Calculated charges, issued table checks and collected payments from customers.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Maintained clean and orderly appearance throughout kitchen and dining area.
Executed proper techniques when preparing menu item ingredients.
Kept stations stocked and ready for use to maximize productivity.
Hand & Stone - Sales Associate Winter Park, FL, 05/2015 - 12/2018
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Engaged with customers to learn about nature and scope of projects and offer input regarding color matching, paint selection and primer or finish options appropriate to objectives.
Assisted customers in establishing reasonable timelines and cost expectations for projects, identifying products and procedures best suited to help customers achieve goals.
Informed callers and visitors of current store promotions, confirming availability of advertised products and identifying customers potentially interested in specials and sales.
Maintained sales register free of trash and debris and kept paint selection fully stocked and properly displayed on store shelves.
Prepared customer orders by operating paint mixers to blend products available in store, matching colors of samples provided by customers.
Compared shipment contents with paperwork to support inventory accuracy and records management.
Organized storage areas to maximize movement efficiency and minimize labor.
Reviewed work orders to check correctness of deliveries.
Investigated inventory discrepancies to maintain recordkeeping validity.
Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
Performed inventory counts and ordered materials.
Conducted quantity takeoffs and ordered materials.
Maintained inventory and supply levels to manage production workflows.
Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
Collaborated with management, sales and engineering to adjust plans and maintain targets.
Assisted with purchases, locating items and signing up for rewards programs.
Trained new team members in cash register operation, stock procedures and customer service.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Learned roles of other departments to provide coverage and keep store operational.
Welcomed customers, offering assistance to help find necessary store items.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Resolved issues with cash registers, card scanners and printers.
Scanned customer purchases, supporting transactions to streamline sales process.
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