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hotel front desk agent resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Professional with extensive knowledge of the clerical and customer service industries. Energetic and outgoing with an innate drive to make sales quota. Highly skilled in full spectrum communications, leadership, training, team-building and support. Enthusiastic and dependable who excels in challenging environments. Dedicated with strong passion to learn.

Highlights
  • Cheerful and energetic
  • Barcode scanning
  • Perfect attendance record
  • Strong Customer service skills
  • Extensive clerical knowledge
  • Reliable and dependable
  • Approachable
  • Mathematical aptitude
Accomplishments

Established good working relationships with customers/clients.


Managed 8 -10 million budget projects and achieved project scheduled goals.


Selected as Employee of the Month for for 3 or more moths for exemplary performance and teamwork, fulfilled all supervisory duties when Supervisor was on vacation.


Trained new employees resulting in increased customer satisfaction.


Unloaded multiple shipments weighing over 2000 pounds.


Experience
07/2016 to
Hotel Front Desk Agent Four Seasons Hotels Inc Dallas, TX,
Assisted guests over the phone in booking reservations
Confirmed booking with guests
Computed bills, added service and cess tax, and collected payments
Ensured the front desk space is safe and pleasant for guests to walk and sit
Completed identification process and provided courteous and friendly service to guests
08/2015 to 05/2016
Sales Advisor Lithia Motors Santa Rosa, CA,
Visual Merchandising
Cashier
Merchandise receiving team
Truck Lead
01/2015 to 07/2015
Product Specialist Del Grande Dealer Group Concord, CA,

Exceeded targeted sales goals by 70%.

Described use and operation of merchandise to customers.

Maintained owner follow-up system that encouraged repeat business and referrals.

Demonstrated that customers come first by serving them with sense of urgency.

Shared product knowledge with customers while making personal recommendations.

05/2011 to 01/2015
Unit Supply Clerk Yale-New Haven Health Greenwich, CT,

Received, inspected, inventoried, loaded/unloaded, warehousing, issue and delivered supplies and equipment.

Maintained automated supply system for accounting of organizational and installation supplies and equipment.

Verified that all merchandising standards were maintained on day to day basis.

Lifted over 50 pounds of equipment on a daily basis.

Education
Expected in 2011 to to
High School Diploma:
Northwood High School - Shreveport, LA
GPA:
Expected in 2018 to to
Associate of Science: Human Resource Management
Virginia College - Brimingham, Alabama
GPA:

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Resume Overview

School Attended

  • Northwood High School
  • Virginia College

Job Titles Held:

  • Hotel Front Desk Agent
  • Sales Advisor
  • Product Specialist
  • Unit Supply Clerk

Degrees

  • High School Diploma
  • Associate of Science

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