Hotel Front Desk Agent Resume Example
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HOTEL FRONT DESK AGENT
Professional Summary
Flexible and dedicated professional with experience in the Healthcare and Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Skills
- Automated telephone systems
- File management
- Problem-solving skills
- Office management
- Hospitality service expertise
- Clerical duties
- Time management
- Patient Care
- Tactful Communication
- Medical Records Management
Education
Ultimate Medical Academy - ClearwaterCity, State2019Associate of Science: Health Sciences
- Professional development completed in Medical Administrative Assistant
- Coursework in general office procedures, transcription, medical records management and reimbursement methodologies including revenue cycle management
Clinton High SchoolCity, State2017High School Diploma
College Preparatory Courses
Work History
Landry's- Hotel Front Desk Agent
Madeira Beach , FL01/2020 - Current
Madeira Beach , FL01/2020 - Current
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Provided above-and-beyond service using S.M.I.L.E, service with a smile, make memorable experiences for guests, initiate assistance, listen to guests, engage guests while managing check-in process.
- Efficiently utilized multi-line phone system to quickly respond to inquiries and transfer calls to correct departments and personnel.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
Merchants Bank- Personal Health Care Assistant
Caledonia , WI03/2018 - Current
Caledonia , WI03/2018 - Current
- Assist family members in caring for patient by teaching appropriate ways to lift, turn, and re-position patient; advising on nutrition, cleanliness, and housekeeping.
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
- Entertain, converse with, or read aloud to patients to keep them mentally engaged and stimulated.
- Managed patients' mental and emotional stimulation to patients to ensure continued vitality.
- Maintain accurate and detailed records of patient care including but not limited to condition, progress, or concerns, to be sustained for review by supervisory staff.
- Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
- Provide patients and families with highest level of customer care including emotional support and when needed offered instruction in areas such as preparing healthy meals, living independently, or adapting to disability or illness.
- Support patients by providing personal assistance such as, bathing, dressing, grooming, and with help moving in and out of beds, wheelchairs, or automobiles.
- Encourage self care by demonstrating and supporting use of walking aids, special utensils to eat, special techniques as well as equipment for personal hygiene.
Conduent- Customer Service Representative
City , STATE11/2017 - 03/2018
City , STATE11/2017 - 03/2018
- Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Cultivated customer loyalty, promoted repeat customers and improved sales by providing information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls by determining charges for services requested, collecting deposits or payments, or arrange for billing.
- Entered customer interaction details in CSR system to track requests, document complaints, record customer interactions, transactions, or details of inquiries, or comments, as well as actions taken.
- Referred unresolved customer grievances to designated departments for further investigation.
- Collected customer feedback and resolved billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills resulting in exceeding customer satisfaction goals by 95%.
Certifications:
National CPR Foundation – Leland, MS
CPR/ AED/ First Aid
(Adult/ Child/ Infant/ Choking) AED/ Injury & Universial Precautions
The Arc of Mississippi – Jackson, MS
Home and Community Based Elderly and Disable Waiver Services
Home Health Aide
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Resume Overview
School Attended
- Ultimate Medical Academy - Clearwater
- Clinton High School
Job Titles Held:
- Hotel Front Desk Agent
- Personal Health Care Assistant
- Customer Service Representative
Degrees
- Associate of Science : Health Sciences
High School Diploma
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