Skilled Human Resources Consultant and Project Coordinator with over 10 years’ experience in developing, implementing and managing human resource policies and practices to support the corporate culture as well as respond to other administrative business needs.
Qualifications
Operations experience
Scheduling proficiency
Strategic planning
Market research proficiency
Interviewing/Onboarding
iCIMS Applicant Tracking software
Standard operating procedures
Analytical problem solving
Budgeting and forecasting
Risk management
Recruiting and selection techniques
Excellent interpersonal and coaching skills
Relevant Experience
Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
Skilled in labor, employment law, and regulatory compliance hearings, workers compensation trials, and complaint investigation.
Recruitment, retention, and strategic planning.
Managed logistical operations on military supply and vehicle maintenance.
Experience
Hotel Front Desk Agent, 05/2016 - 11/2016 Landry's – Deptford, NJ,
Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
Monitored room availability using Opera software.
Served as public relations representative for the hotel.
Processed guest payments for room charges, food and beverage charges and phone charges.
Managed quality communication, customer support and room upgrades for each client.
Strategic Accounts Project Coordinator, 10/2015 - 05/2016 Robert Half Technology – City, STATE,
Defined project deliverables and monitored status of tasks.
Drafted action plans and led meetings with department executives to review project status and proposed changes.
Collaborated with cross-functional teams to draft project schedules and plans.
Developed slideshows and other forms of media to present project progress to the executive team.
Monitored team progress and enforced deadlines.
Call Center- Sprint Customer Service Agent, 06/2006 - 11/2009 Affiliated Computer Services – City, STATE,
Placed high volume inbound and outbound calls.
Resolved customer issues through quality customer satisfaction skills.
Established and maintained effective communication system.
Ensured exceptional client service and quality product offerings.
Reviewed sales price and operating costs.
Aviation Operations Specialist/Admin Assistant/Logistics Coordinator, 05/2003 - Current Army Reserve – City, STATE,
Assist with plans, organizes, and participates in convoy missions for mounted combat patrols.
Dispatches vehicles, verifies log books, develops manifest, rehearses battle drills, and briefs operations order for missions.
Maintain detailed administrative and procedural processes to improve accuracy and efficiency.
Evaluates personnel qualifications for special assignment.
Responsible for the training, guidance, professional development, and welfare of soldiers.
Maintain an HRIS database: tracking incoming and outgoing soldiers and all pertaining personnel records.
Served in Operation Enduring Freedom-Afghanistan (2005-2006 & 2010-2011)
Education
MBA: Business Administration, Expected in 2014 - University of Phoenix - Memphis, TN GPA:
Associate of Applied Science: Medical Assistant, Expected in 2013 - Kaplan College - Las Vegas, NV GPA:
BBA: Business Administration, Expected in 2008 - Tennessee State University - Las Vegas, TN GPA:
Coursework in Human Resource Management
Affiliations
Member- Alpha Kappa Psi Business Fraternity Incorporated.
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