Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Profile

Skilled Human Resources Consultant and Project Coordinator with over 10 years’ experience in developing, implementing and managing human resource policies and practices to support the corporate culture as well as respond to other administrative business needs.

  • Operations experience
  • Scheduling proficiency
  • Strategic planning
  • Market research proficiency
  • Interviewing/Onboarding
  • iCIMS Applicant Tracking software
  • Standard operating procedures
  • Analytical problem solving
  • Budgeting and forecasting
  • Risk management
  • Recruiting and selection techniques
  • Excellent interpersonal and coaching skills
Relevant Experience
  • Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
  • Skilled in labor, employment law, and regulatory compliance hearings, workers compensation trials, and complaint investigation.
  • Recruitment, retention, and strategic planning.
  • Managed logistical operations on military supply and vehicle maintenance.
Hotel Front Desk Agent, 05/2016 - 11/2016
Landry's Deptford, NJ,
  • Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
  • Monitored room availability using Opera software.
  • Served as public relations representative for the hotel.
  • Processed guest payments for room charges, food and beverage charges and phone charges.
  • Managed quality communication, customer support and room upgrades for each client.
Strategic Accounts Project Coordinator, 10/2015 - 05/2016
Robert Half Technology City, STATE,
  • Defined project deliverables and monitored status of tasks.
  • Drafted action plans and led meetings with department executives to review project status and proposed changes.
  • Collaborated with cross-functional teams to draft project schedules and plans.
  • Developed slideshows and other forms of media to present project progress to the executive team.
  • Monitored team progress and enforced deadlines.
Call Center- Sprint Customer Service Agent, 06/2006 - 11/2009
Affiliated Computer Services City, STATE,
  • Placed high volume inbound and outbound calls.
  • Resolved customer issues through quality customer satisfaction skills.
  • Established and maintained effective communication system.
  • Ensured exceptional client service and quality product offerings.
  • Reviewed sales price and operating costs.
Aviation Operations Specialist/Admin Assistant/Logistics Coordinator, 05/2003 - Current
Army Reserve City, STATE,
  • Assist with plans, organizes, and participates in convoy missions for mounted combat patrols.
  • Dispatches vehicles, verifies log books, develops manifest, rehearses battle drills, and briefs operations order for missions.
  • Maintain detailed administrative and procedural processes to improve accuracy and efficiency.
  • Evaluates personnel qualifications for special assignment.
  • Responsible for the training, guidance, professional development, and welfare of soldiers.
  • Maintain an HRIS database: tracking incoming and outgoing soldiers and all pertaining personnel records.
  • Served in Operation Enduring Freedom-Afghanistan (2005-2006 & 2010-2011)
MBA: Business Administration, Expected in 2014
University of Phoenix - Memphis, TN
Associate of Applied Science: Medical Assistant, Expected in 2013
Kaplan College - Las Vegas, NV
BBA: Business Administration, Expected in 2008
Tennessee State University - Las Vegas, TN

Coursework in Human Resource Management


Member- Alpha Kappa Psi Business Fraternity Incorporated.

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School Attended

  • University of Phoenix
  • Kaplan College
  • Tennessee State University

Job Titles Held:

  • Hotel Front Desk Agent
  • Strategic Accounts Project Coordinator
  • Call Center- Sprint Customer Service Agent
  • Aviation Operations Specialist/Admin Assistant/Logistics Coordinator


  • MBA
  • Associate of Applied Science
  • BBA

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