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Hotel Front Desk Agent Resume Example

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HOTEL FRONT DESK AGENT
Professional Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Skills
  • Word processing
  • Cash Handling
  • Time management
  • Problem-solving skills
  • Organization
  • Problem resolution
  • Communications
  • Relationship development
  • Automated telephone systems
  • Room assignments
  • Registration processing
  • Lobby auditing
  • Administrative support
  • Clerical duties
  • Reporting capabilities
  • Conflict resolution
  • Check in and check out
  • Registration
  • Social perceptiveness
  • Hospitality service expertise
Work History
Hotel Front Desk Agent, 04/2016 to 03/2020
Paradise Hotel Group – Miami Beach, FL
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
  • Arranged accommodations and travel plans for visitors and presented updated itineraries
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
  • Updated customer accounts with add-on room charges, including minibar use and room service bills
  • Kept accounts in balance and ran daily reports to verify totals
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Promoted local entertainment and sporting events and offered details to assist patrons
  • Maintained financial accuracy by collecting deposits, fees and payments
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including 50 and 20 to promote quick remediation
Hotel Front Desk Clerk, 02/2010 to 01/2016
Clinton Hotel – Miami Beach, FL
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Promoted local entertainment and sporting events and offered details to assist patrons
  • Planned coverage needs and organized services to support incoming special events
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
  • Updated customer accounts with add-on room charges, including minibar use and room service bills
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Arranged accommodations and travel plans for visitors and presented updated itineraries
  • Maintained financial accuracy by collecting deposits, fees and payments
  • Collaborated with [Type] and [Type] team members to handle guest requirements from check-in through check-out
  • Kept accounts in balance and ran daily reports to verify totals
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Greeted 50 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Maintained transaction security by verifying payment cards against identification
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including and to promote quick remediation
Leasing Agent, 02/2007 to 06/2010
Horizon North Apartment – North Miami, Florida
  • Kept meticulous records of all correspondence between management and tenants
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
  • Toured property with prospective tenants and provided wealth of information in regards to its key features
  • Scheduled various contractors to complete needed work on vacant and occupied units
  • Distributed and followed up on tenant renewal notices
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
  • Resolved conflicts between tenants regarding noise, encroachments and parking
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
  • Performed background, reference and credit checks as part of screening process of prospective tenants
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
  • Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units
Education
Associate of Science: Nursing, 04/2013
BrownMackie College - Miramar, FL
High School Diploma: 06/1992
Miami Edison Senior High School - Miami, FL
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Resume Overview

Companies Worked For:

  • Paradise Hotel Group
  • Clinton Hotel
  • Horizon North Apartment

School Attended

  • BrownMackie College
  • Miami Edison Senior High School

Job Titles Held:

  • Hotel Front Desk Agent
  • Hotel Front Desk Clerk
  • Leasing Agent

Degrees

  • Associate of Science : Nursing , 04/2013
    High School Diploma : 06/1992

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