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Hotel Front Desk Agent Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Positive and upbeat hotel front desk agent successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.

Skills
  • Decision Making
  • Room Key Issuance
  • Data Gathering
  • Restaurant Reservations
  • Guest Registration
  • Basic Food Service
  • Check In and Check Out Procedures
  • Housekeeping Notification
  • Payment Collection
  • Invoicing and Billing
  • Room Assignment
  • Customer Service
  • Time Management
  • Cash Handling
  • Verbal and Written Communication
  • Appointment Confirmation
  • Conflict Resolution
Education and Training
Loyola Sacred Heart High School Missoula, MT Expected in 06/2002 High School Diploma : - GPA :
Experience
Nemacolin Woodlands Resort - Hotel Front Desk Agent
Farmington, PA, 04/2021 - Current
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Computed guest billings and posted charges to room accounts.
  • Monitored reservations to track incoming parties and special events.
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Facilitated front desk operations for busy high-volume hotel.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
Young Living - Deli Cashier
Mona, UT, 06/2019 - 04/2021
  • Greeted customers promptly and responded to questions.
  • Maintained work area in clean and neat manner.
  • Counted and balanced cashier drawers.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Welcomed customers, offering assistance to help find store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Resolved issues with cash registers, card scanners and printers.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Restocked diningroom with silverware, straws, napkins and condiments.
  • Accurately handled over $1000 of payments daily in cash and credit cards payments for food and beverage products.
  • Applied conversational english abilities to connect with guests to better serve guests needs.
Monarch Casino Black Hawk - Slot Attendant
Black Hawk, CO, 02/2017 - 06/2018
  • Completed speedy and accurate repairs to maintain machines.
  • Assisted customers and personnel with slot machine issues and questions.
  • Promoted positive public image by delivering friendly service to players and employees.
  • Maintained clean, safe and hazard-free environment for staff and guests.
  • Addressed slot machine issues, including identifying problems, completing basic repairs and communicating with maintenance personnel to schedule more extensive repair work.
  • Adhered to security protocols and cash-handling best practices to maintain correct totals.
  • Exchanged money, credit, tickets or casino chips for patrons.
  • Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.

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83Good

Resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Loyola Sacred Heart High School
Job Titles Held:
  • Hotel Front Desk Agent
  • Deli Cashier
  • Slot Attendant
Degrees
  • High School Diploma

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