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Hotel Front Desk Agent Resume Example

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HOTEL FRONT DESK AGENT
Professional Summary

Energetic Front Desk agent with more than 2 years of experience helping guests.

Skills
  • Problem-solving skills
  • Time management
Work History
02/2017 to CurrentHotel Front Desk AgentInterstate Hotels & Resorts | Miramar, FL
  • Keep guest accounts in balance and ran daily reports.
  • Maintained financial accuracy by collecting deposits, Market fees and payments for all rooms.
  • Arranged accommodations to near by shopping and taxi travel plans.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues.
  • Answered phone line, responded to inquiries and transferred calls to correct personnel.
  • Provided guests with above-and-beyond service, including making reservations.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Housekeeping Inspector
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Examined 130 rooms, halls and lobbies to determine need for repairs and replacement of furniture or equipment.
  • Picked up trash from parking lot and garden areas to keep those areas free of debris.
  • Removed bed sheets, towels, and trash from rooms to ensure housekeepers productivity.
  • Worked with front desk to respond promptly to all guest requests.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Gate House
  • Greet guest and answered any questions regarding food selection, beverage availability and freshness.
  • Replenished hot and cold food, stocked beverage dispensers, and utensils.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Ordered food supplies and put away food delivery.
  • Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
11/2016 to CurrentCustomer Service CashierPublix Super Markets | Miramar, FL
  • Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Sell and redeem Florida Lottery tickets.
  • Send and Receive Western Union transactions.
  • Cash personal and payroll checks.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Prepared and submitted end-of-shift Western Union and Money order reports.
  • Balance Florida Lottery cash tray and scratch off tickets.
  • Worked closely with closing Manger to oversee front end staff, solve problems and handle customer concerns.
06/2014 to 10/2016Bank TellerMidflorida Credit Union | Lakeland, FL
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Sold and cross-sold bank products to new and existing customers.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Reconciled cash drawer and resolved discrepancies.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
02/2011 to 06/2014Shift Manager/Crew TrainerB And R Food | Lakeland , FL
  • Trained and mentored new employees to maximize team performance.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Kept employees operating productively and working on task to meet business and customer needs.
Education
05/2008High School DiplomaHollywood Christian Academy, Hollywood, FL
Some College (No Degree) | Business AdministrationSoutheastern University, Lakeland, FL
Some College (No Degree) | Business AdministrationBroward College, Fort Lauderdale, FL
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Resume Overview

Companies Worked For:

  • Interstate Hotels & Resorts
  • Publix Super Markets
  • Midflorida Credit Union
  • B And R Food

School Attended

  • Hollywood Christian Academy
  • Southeastern University
  • Broward College

Job Titles Held:

  • Hotel Front Desk Agent
  • Customer Service Cashier
  • Bank Teller
  • Shift Manager/Crew Trainer

Degrees

  • 05/2008 High School Diploma
    Some College (No Degree) | Business Administration
    Some College (No Degree) | Business Administration

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