Detail-oriented Veterinary Professional passionate about facilitating excellent service and patient care. Adept at teaching others, designing and implementing policies and procedures to increase productivity and revenue. Motivated team builder and supervisor focused on driving team collaboration.
Skills
Performance metrics
Personnel management
Regulatory requirements
Hospital coordination
Experience
Hospital Manager, 12/2018 to Current Audubon Nature Institute Inc – New Orleans, LA,
Present myself as a veterinary professional and represent my corporation in a positive way by providing excellent customer service.
Excellent oral and written communication skills with the ability remain professional in any situation.
Manage various budgets and operate the business accordingly.
Advertise, hire and train new administrative and technical staff as needed.
Create employee schedules, approve paid time off and payroll.
Create and maintain employee records and confidential information,
Manage COVID related situations and maintain protocols to protect staff.
Train, coach and mentor employees both as a group and individually according to their needs; Initiate and assist in furthering their skills by education and/or hands-on training, prioritizing tasks, and time management.
Coach employees on patient care, remaining empathetic and how to communicate and be an advocate for our patients.
Perform monthly staff meetings and trainings as well as disciplinary actions and terminations when necessary.
Manage inventory and purchasing of all supplies, medicine, retail inventory and medical equipment.
Working closely with accounts payable by making sure vendors are paid timely and regular communication with various representatives to maintain good relationships.
Human resources and conflict resolution between employees.
Client communication and conflict resolution.
Maintaining compliance for medical records and retention.
Maintain compliance with OSHA, DEA, Veterinary Medical Board and other regulatory agencies.
Maintain controlled drug inventory and DEA logs.
Work closely with PVCC Regional Manager to ensure the business remains compliant and profitable.
Office Manager, 04/2014 to 12/2018 Intellum, Inc. – San Francisco, CA,
Created employee schedules and kept the hospital staffed appropriately at all times to avoid unnecessary labor cost.
Coordinated benefits for business owner and employees including Medical, Dental, Vision and Life Insurance as well as 401k and Profit Sharing Plans.
Preformed bi-weekly payroll.
Preformed Human Resources duties together with the business owner.
Ordered all medical supplies and retail inventory as well as maintained relationships with our vendors.
Solicited vendor quotes to determine optimal material purchase pricing.
Accounts Payable and Receivable
Preformed weekly one on one meetings with the employees, coached and mentored according to their individual needs and retained staff longer than previous management.
Trained new staff in all areas of the hospital.
Assisted the business owner in decision making and implemented new procedures and protocols.
Maintained OSHA compliance and preformed trainings.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Coordinated office activities and preformed staff meetings and trainings.
Wrote professional business correspondence to maintain strong line of communications.
The resident problem solver and skilled at diffusing inflammatory situations with employees and clients.
Veterinary Technician, 03/2007 to 04/2014 University Of Miami Miller School Of Medicine – Doral, FL, Claire
Maintained controlled drug inventory, DEA logs and Cures reporting.
Proficient in medical charting both written and digital.
Restrained and stabilized animals during examination and treatment correctly to ensure the staff and pets remained safe.
Performed physical examinations and recorded weight, temperature and other vitals, communicated with clients about their pets and why they were visiting.
Skilled at blood collection, blood transfusions, IV, SC and IM injections as well as IV catheter placement.
Operated anesthesia, oxygen and monitored vital signs during surgery and notified veterinarian of changes.
Preformed anesthetized dental prophylaxis, ear flush & curettage, wound treatment and bandaging on canines and felines.
Partnered with Abaxis and Heska to purchase and install new Hematology and Chemistry Analyzers for the hospital, trained staff, preformed maintenance and trouble shooting when errors occurred.
Prepared and reviewed records and treatment care plans daily.
Assisted in all types of surgery and cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Triaged emergencies for injury or illness and documented symptoms for veterinarian review.
Advised owners on sanitation, feeding and general care and to be proactive about their pets health.
Conducted CardioPet electrocardiogram tracings to test heart activities.
Preformed radiographs, trained new staff to preform radiographs on canines and felines using film, CR and DR digital systems.
Co-developed health and wellness plans to enhance the clinics proactive approach to pet care and boost compliance .
Trained new staff on all aspects of being a veterinary assistant and coordinated training externs from local community animal care programs.
Education and Training
High School Diploma: , Expected in 05/2000 Rosewall Christian Academy - Bakersfield, CA, GPA:
: , Expected in Bakersfield College - Bakersfield, CA, GPA:
: Associate of Veterinary Technology , Expected in Penn Foster Career School - Scranton, PA GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
