I am an experienced veterinary practice manager and licensed veterinary technician. I have a long history of work in high quality practices and have an exceptional understanding of operations at every level. I am looking for a full time management opportunity within a practice that values, supports and encourages professional growth. I am interested in leading a team of collaborative veterinary professionals where patient care is first priority, and having an opportunity to grow with others to contribute toward the practice goals.
Better Choice, Avimark, Cornerstone, Impromed, Windows, MS office
New Orleans, LA, 01/2014 - Current
Responsible for all aspects of operations, talent development and staff management.
* Hire and oversee staff to ensure a healthy and engaged hospital culture focused on quality medical practices.
*Successful development of all aspects of talent, from on-boarding, to staff training, performance feedback, and on-going career development for our valued teammates.
*Address and resolve challenges and areas of improvement within the hospital to ensure quality and optimal patient and customer service.
*Support the needs of the Doctors through coaching, staff and client scheduling, and coaching the team on opportunities to improve their skills and support the hospital brand and service reputation.
*Organize and facilitate effective meetings to cascade important information and procedures to hospital staff.
* FINANCIAL MANAGEMENT:
*Meet and exceed agreed upon business goals and objectives through active monitoring of all financial and operational metrics.
*Effective P&L management including appropriate management of Cost of Goods and labor budgets, communicating information about financial progress and outcomes to multiple audiences.
* Manage cost containment including inventory management, cash/banking control, loss prevention, collections of accounts receivable, and office and medical supply ordering.
*Participate in the financial budgeting process in partnership with field leadership.
*Maintain a safe work environment by managing and monitoring all OSHA guidelines, DEA compliance, and all local, state and federal laws (including both medical governance and employee labor guidelines).
* CLIENT MANAGEMENT:
* Partnership with clients, ensuring a positive experience for them and their pets.
*Guide teammates on providing an exceptional client experience.
* Proactively addressing client concerns.
*Participate in local events to engage with clients, as well as, build relationships within the community and market the hospital to prospective clients.
ACCOMPLISHMENTS:
* Transitioned Hospital to paperless processes for all medical files.
* Created Wellness Plans for the hospital, including all set-up, marketing, staff training and coaching, increasing revenue by roughly 20-25k/month.
*Redesigned outlay of hospital to create better flow, efficiency and client experience.
* Recreated multiple hospital documents to include more detail for medical records and better detailed care for patients.
* Recreated all job descriptions, hospital manuals, and department training.
*Created a Surgical training program for doctors assistants and technicians to improve monitoring for pets under anesthesia.
* Implemented a "cutest pet competition" with clients and community to raise money for a hospital fund to provide financial assistance to our clients in need.
Gahanna, OH, 03/2013 - 01/2014
* Gained significant experience in small business operations and management (human resources, payroll and benefits administration, inventory, accounts receivables and payables, finances, marketing, customer service, regulatory compliance, leadership, decision making, staff development, delegation, and promoter of open communication) as Veterinary Hospital Manager.
Mooresville, NC, 03/1998 - 03/2013
* Developed critical leadership capabilities by exercising a collaborative approach to oversee employees, responding quickly and calmly in any crisis, and maintaining high standards of patient care through a supportive team environment.
* Managed staff scheduling, training and development.
* Placed and managed hospital supply orders.
* Oversaw all HR issues in my department.
City, STATE, 01/2002 - 08/2006
Highly skilled licensed veterinary technician, including advance surgical assisting.
* Completed calculation of anesthetic drugs, administered epidurals, and conducted placement of IV catheters.
* Monitored pets for various types of surgeries and provided post-op care.
* Cleaned and sterilized instruments to ensure superior quality standards.
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Resume Overview
School Attended
- Virginia Community College
Job Titles Held:
- Hospital Manager
- Veterinary Hospital Manager
- Veterinary Technician Manager
- Surgical Technician
Degrees
- Associate of Science
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