, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Skills
Shipping and receiving
Product verification
Freight labeling
Invoice verification
Microsoft Outlook
Microsoft Excel
Material Safety Data Sheets
Microsoft Word
Data Management
Experience
06/2022 to CurrentPassenger Service AgentGetgo | Stow, OH,
Greeted passengers.
Completed all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements.
Verifying passenger documentation and provide gate information.
Collected baggage charges and accepted baggage for check-in.
Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
10/2021 to 09/2022Store AssistantNeopost | Denver, CO,
Organized store by returning merchandise to proper areas and restocked displays.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Recommended merchandise to customers based on needs and preferences.
Educated customers on product and service offerings.
Escorted customers to products and pointed out complementary items to boost store sales.
Stayed up to date on store promotions, payment policies and security practices.
Helped customers sign up for loyalty programs and submitted completed paperwork.
08/2021 to 08/2021Customer Service AssociateAAFES Exchange | City, STATE,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Addressed inquiries, resolved customer issues and managed customer relations.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Reviewed account and service histories to identify trends and resolve issues.
10/2018 to 04/2020Warehouse AssociateAmbyth Shipping & Trading | City, STATE,
Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
Demonstrated great teamwork skills with staff members involved in production and transport.
Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
Examined packages and goods for damage and notified vendors of replacement needs.
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
03/2016 to 07/2018Customer Service / Trucking DispatcherCompany Name | City, State,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Documented conversations with customers to track requests, problems and solutions.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Assisted customers in making payments on accounts and setting up payment plans.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Relayed productive customer feedback to marketing teams.
Consulted with customers regarding needs and addressed concerns.
Maintained current knowledge of personnel in field and completed deliveries or delays.
Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
Documented services performed, operations information and dispatch details in system.
Oversaw and coordinated communications within assigned territory.
Relayed work orders and information between work crews, supervisors and field personnel.
Arranged for repairs to restore service and schedules.
Managed communications within assigned territories.
Addressed questions, problems or requests for service or equipment.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Organized and stored employment forms and information.
Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
Assisted with new hire orientation preparation, scheduling and administration.
Supported recruiting and hiring by coordinating and assisting with interviews.
to Customer Service RepresentativeCompany Name | City, State,
Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
Maintained and recorded customer information in database.
Handled inbound telephone calls from interested customers.
Presented information about membership details and purchase advantages.
Broke down objections using friendly, persuasive strategies.
Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
Set up new accounts and listed personal, demographic and payment information in system.
Educated customers about product or service offerings meeting individual needs.
to Hotel Front Desk ReceptionistCompany Name | City, State,
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Coached staff on strategies to enhance performance and improve customer relations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Responded to and resolved guest issues or complaints.
Managed team of front desk agents, supervising personnel in issue resolution. phones to respond to customer inquiries and transferred calls to appropriate staff members.
Managed tasks and responsibilities for front office employees when the team was understaffed.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with staff to fulfill customer requests.
Arranged special accommodations for guests to enhance visitor experiences.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Input customer data into reservation systems and updated to reflect room changes.
Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
Handled payment processing and provided customers with receipts and proper bills and change.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Drafted guest invoices and posted charges to individual accounts.
Monitored reservations to track incoming parties and special events.
Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Education and Training
Expected in 06/2005High School Diploma | George Washington High School, Guam, GPA:
Expected in | Business And AdministrationGuam Community College, Guam, GPA:
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