Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

  • Shipping and receiving
  • Product verification
  • Freight labeling
  • Invoice verification
  • Microsoft Outlook
  • Microsoft Excel
  • Material Safety Data Sheets
  • Microsoft Word
  • Data Management
06/2022 to Current Passenger Service Agent Getgo | Stow, OH,
  • Greeted passengers.
  • Completed all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements.
  • Verifying passenger documentation and provide gate information.
  • Collected baggage charges and accepted baggage for check-in.
  • Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
  • Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
10/2021 to 09/2022 Store Assistant Neopost | Denver, CO,
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
08/2021 to 08/2021 Customer Service Associate AAFES Exchange | City, STATE,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Reviewed account and service histories to identify trends and resolve issues.
10/2018 to 04/2020 Warehouse Associate Ambyth Shipping & Trading | City, STATE,
  • Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
03/2016 to 07/2018 Customer Service / Trucking Dispatcher Company Name | City, State,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Relayed productive customer feedback to marketing teams.
  • Consulted with customers regarding needs and addressed concerns.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Documented services performed, operations information and dispatch details in system.
  • Oversaw and coordinated communications within assigned territory.
  • Relayed work orders and information between work crews, supervisors and field personnel.
  • Arranged for repairs to restore service and schedules.
  • Managed communications within assigned territories.
  • Addressed questions, problems or requests for service or equipment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Organized and stored employment forms and information.
  • Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
  • Assisted with new hire orientation preparation, scheduling and administration.
  • Supported recruiting and hiring by coordinating and assisting with interviews.
to Customer Service Representative Company Name | City, State,
  • Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
  • Maintained and recorded customer information in database.
  • Handled inbound telephone calls from interested customers.
  • Presented information about membership details and purchase advantages.
  • Broke down objections using friendly, persuasive strategies.
  • Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
  • Set up new accounts and listed personal, demographic and payment information in system.
  • Educated customers about product or service offerings meeting individual needs.
to Hotel Front Desk Receptionist Company Name | City, State,
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Responded to and resolved guest issues or complaints.
  • Managed team of front desk agents, supervising personnel in issue resolution. phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Drafted guest invoices and posted charges to individual accounts.
  • Monitored reservations to track incoming parties and special events.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Education and Training
Expected in 06/2005 High School Diploma | George Washington High School, Guam, GPA:
Expected in | Business And Administration Guam Community College, Guam, GPA:

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Resume Overview

School Attended

  • George Washington High School
  • Guam Community College

Job Titles Held:

  • Passenger Service Agent
  • Store Assistant
  • Customer Service Associate
  • Warehouse Associate
  • Customer Service / Trucking Dispatcher
  • Customer Service Representative
  • Hotel Front Desk Receptionist


  • High School Diploma
  • Some College (No Degree)

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