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global real estate facilities associate resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Highly motivated professional with a proven record of leading multiple process improvement initiatives resulting in increased efficiency, reduced costs, and revised procedures that contribute to overall organizational success. Over 18 years of experience in Management and Customer Service. Strong attention to details and the ability to multitask on multiple projects to meet deadlines. Excellent oral and written communication. Seeking a challenging position that will utilize my skills, education and experience.
Highlights
Excel 2010, 2013, Word 2010, 2013, Outlook 2010, 2013, Power Point 2010, Visio 2010, 2013, Oracle, Share Point, People Soft, Lease Database,
Accomplishments
Experience
10/2013 to Current Global Real Estate & Facilities Associate Hcl Technologies Ltd. | Essex County, MA,
  • inVentiv Health provides a suite of services across the lifecycle of a healthcare product including clinical, commercial and consulting solutions for every stage of the lifecycle.
  • inVentiv Health has 13,000 employees and serves clients in over 70 countries.
  • Responsible for Facilities services & staff in over 115 offices globally.
  • Provide transaction management support to Real Estate manager.
  • Primary point of contact to ensure proper execution of both hard and soft Facilities Maintenance services (HVAC, Electrical, Plumbing, Building Aesthetics, Janitorial, tactical planning [Adds / Moves & Changes], etc.
  • Oversees corporate mailroom & mail staff to ensure Service Level Agreements are achieved for processing of incoming and outgoing mail, proper scanning and logging of traceable mail.
  • Oversees contract services as required to maintain properties according to corporate standards.
  • Maintains relations with vendors and service providers to ensure compliance with Company policies, and quality and timeliness of goods and services.
  • Negotiated new Facilities Management contract resulting in annual savings of $250K.
  • Developed and managed SharePoint site for Real Estate & Facilities.
  • Implemented space planning and move management software resulting in more accurate rent allocation and improved space utilization.
  • Opened employee food market in HQ serving over 600 employees.
  • Eliminated subsidy of $30K annually, improved food choices for employees, implemented healthy options loyalty program.
  • Developed corporate standard for security equipment installations.
  • Managed global property master list tracking property location and head count and capacity.
05/2010 to 05/2013 Senior Manager Hcl Technologies Ltd. | Essex, NY,
  • 22.0 billion global provider of HR services and the second largest staffing organization in the world.
  • 29,300 corporate employees and around 4,500 branches and in house locations in 39 countries around the world.
  • Directed, budgeted and scheduled facility modifications including electrical and data cabling upgrades, building repairs, office expansion, & facilities renovations for over 95 field offices.
  • Responsible for the selection, procurement and installation of office furniture.
  • Managed facilities and administration staff.
  • Assisted in the development & design of lease database.
  • Negotiated national contract resulting in annual savings of 40% on office supplies.
  • Moved field offices to national water and coffee program which improved service and lowered costs by 23% annually.
  • Implemented bulk mail program at corporate office reducing out bound postage costs by 44% Developed & implemented occupancy, furniture and move plans to relocate 300 plus employees into new 80,000 square foot corporate headquarters.
01/2009 to 05/2010 Senior Manager Chefs Warehouse | Hanover, MD,
  • 22.0 billion global provider of HR services and the second largest staffing organization in the world.
  • 29,300 corporate employees and around 4,500 branches and in house locations in 39 countries around the world.
  • Facilities, Administration, IT Customer Services Developed and implemented policy and procedures for IT help desk.
  • Ensured customer satisfaction of end user community.
  • Held weekly meetings with IT staff to review open requests.
  • Negotiated and managed corporate contracts for facilities, IT & Telecommunications vendors.
  • Implemented new policy and procedure resulting in 40% improved response time from IT Support team.
  • Implemented new office supply purchasing policy resulting in improved expenditure tracking and decreased cost of 20% annually.
  • Saved company $110,000.00 by discovering a contract clause on a data service plan.
  • Lowered telecommunications equipment expenditure costs 9% by negotiating sale of used telecommunications equipment.
05/2005 to 01/2009 IT Customer Service Manager Asrc Federal Holding Company | Suffolk, VA,
  • Randstad North America, L.P.
  • was formerly known as Vedior North America, LLC and changed its name to Randstad North America, L.P.
  • in November 2008.
  • Managed of IT service desk - responsible for providing timely information and updates to the end user community on all service changes and outages.
  • Developed and implemented project plans for office openings, relocations and renovations.
  • Managed IT and telecommunications invoice processing.
  • Implemented new VOIP system that resulted in an average savings of 39% per office in telecommunication cost.
  • Reduced and controlled expenses by analyzing telecommunication invoices for an average cost savings of 12% on a consistent basis.
  • Successfully managed multiple office relocations and expansions working within a set budget and strict deadlines.
01/1997 to 03/2004 IT Services Manager Sapphire Technologies | City, STATE,
  • IT staffing company that specializes in the placement of permanent, contract, and contract-to-hire professionals to more than 1,400 clients across North America 40 U.S.
  • offices & 400 internal employees Managed staff of 7 on IT Helpdesk.
  • Held weekly status meetings on open service tickets.
  • Facilitated and managed the installation of telecommunication services into new satellite offices.
  • Procurement and documentation for IT related expenditures and capital purchases.
  • Lead Project Manager on a global project to move all offices to one Long Distance Carrier.
  • Created and implemented company policy and procedure for office openings, moves, ads and changes resulting in decreased moving costs and reduced office downtime during moves.
05/1995 to 01/1997 Telecommunications and Facilities Manager Sapphire Technologies | City, STATE,
  • IT staffing company that specializes in the placement of permanent, contract, and contract-to-hire professionals to more than 1,400 clients across North America, 40 U.S.
  • offices & 400 internal employees Managed IT and telecommunications invoice processing.
  • Prepared and reports for the Finance Department on IT and Telecommunications expenditures.
  • Developed and implemented installation plans for telecommunications services and equipment for all office openings, relocations and renovations.
  • Created and implemented improved policy and procedure for processing invoices resulting in a 28% improved processing time.
  • Attended Toshiba training for PBX and Voicemail support.
  • Performed programming upgrades in house saving the company an estimated 27% annually on service fees.
Education
Expected in 1990 to to Associates | Hotel Management Newbury College, Brookline, MA GPA:
Hotel Management
Expected in to to BS | Business Management Roger Williams University, Bristol, RI GPA:
Business Management
Expected in to to Word 2010, 2013 SharePoint Budget Management Performance Management Change Management Project Management Excel 2010, 2013 Oracle Outlook 2010,2013 Visio 2010,2013 | , , GPA:
Skills
ads, Budget Management, budget, cabling, Change Management, consulting, contracts, clients, customer satisfaction, Customer Services, Database, documentation, Facilities Management, Finance, help desk, HR, HVAC, Languages, market, meetings, Excel, mail, office, Outlook, Power Point, Word, negotiating, Oracle, PBX, People Soft, Performance Management, Plumbing, policies, Procurement, programming, Project Management, project plans, purchasing, quality, Real Estate, repairs, scanning, Service Level Agreements, space planning, staffing, telecommunications, telecommunication, Toshiba, upgrades, Visio, VOIP

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Resume Overview

School Attended

  • Newbury College
  • Roger Williams University

Job Titles Held:

  • Global Real Estate & Facilities Associate
  • Senior Manager
  • Senior Manager
  • IT Customer Service Manager
  • IT Services Manager
  • Telecommunications and Facilities Manager

Degrees

  • Associates
  • BS
  • Word 2010, 2013 SharePoint Budget Management Performance Management Change Management Project Management Excel 2010, 2013 Oracle Outlook 2010,2013 Visio 2010,2013

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