Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Polite and positive Hotel Front Desk Clerk with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

  • Multi-Line Phone Systems
  • Scheduling
  • Filing
  • Cleaning
  • Travel Arrangements
  • Attractions and amenities knowledgeable
Work History
Gift Shop Warehouse Manager, Front Desk Clerk, -
Floor & Decor Tulsa, OK,
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Maintained transaction security by verifying payment cards against identification.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Planned coverage needs and organized services to support incoming special events.
  • Prepared weekly employee work schedules for [Number] team members ensuring all shifts received adequate coverage.
  • Oversaw fast-paced front desk operations at busy [Type] facility with as many as [Number] nightly guests.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Supervised [Number] administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Collaborated with [Type] and [Type] team members to handle guest requirements from check-in through check-out.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used [Software] to process reservations, check-ins and check-outs.
  • Sorted mail and other important data upon [Job Title]'s absence, promoting quick delivery of all messages to recipients.
  • Entered customer data using [Type] software and updated information whenever patrons changed rooms.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Resolved service-related problems and documented actions in system.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Greeted [Number] daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Primary School Secretary, 03/2000 - 03/2020
Bedford Public County Schools City, STATE,



Back office operations

Document and reporting data retreival

Meeting participation

Routing correspence

Faxing documents

Multi-line phone system

Daily, weekly, and monthly reports

Receptionist, 01/1989 - 06/1991
Dr. Allen Kayne City, STATE,
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Collected payments from clients and updated account balances.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Offered appointment information updates and rescheduling to guests.
High School Diploma: , Expected in 06/1977
Liberty High School, Bedford, Va. 24523 - Bedford, Va,
  • Graduated summa cum laude
  • Awarded [Award Name]
  • Graduated cum laude
  • Member of [Fraternity or Sorority Name]
  • Thesis: [Name of Thesis]
  • Coursework in [Subject], [Subject] and [Subject]
  • Minored in [Subject]
  • Professional development completed in [Subject]
  • Member of [Honor's Society Name]
  • Continuing education in [Subject]
  • Graduated with [Number] GPA
  • Dean's List [Semester and Year]
  • Member of [Student Organization or Club Name]
  • Elected Captain of [Team]
  • Dissertation: [Name of Dissertation]
  • Graduated in Top [Number]% of Class
  • Majored in [Subject]
  • Received [Scholarship Name]
  • Graduated magna cum laude
  • Elected to [Elected Position] for [Student Organization, Fraternity or Sorority] in [Year]

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School Attended

  • Liberty High School, Bedford, Va. 24523

Job Titles Held:

  • Gift Shop Warehouse Manager, Front Desk Clerk
  • Primary School Secretary
  • Receptionist


  • High School Diploma

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