- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Polite and positive Hotel Front Desk Clerk with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
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- Arranged accommodations and travel plans for visitors and presented updated itineraries.
- Maintained transaction security by verifying payment cards against identification.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Planned coverage needs and organized services to support incoming special events.
- Prepared weekly employee work schedules for [Number] team members ensuring all shifts received adequate coverage.
- Oversaw fast-paced front desk operations at busy [Type] facility with as many as [Number] nightly guests.
- Kept accounts in balance and ran daily reports to verify totals.
- Supervised [Number] administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Collaborated with [Type] and [Type] team members to handle guest requirements from check-in through check-out.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used [Software] to process reservations, check-ins and check-outs.
- Sorted mail and other important data upon [Job Title]'s absence, promoting quick delivery of all messages to recipients.
- Entered customer data using [Type] software and updated information whenever patrons changed rooms.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Resolved service-related problems and documented actions in system.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Greeted [Number] daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Bedford Public County Schools – City, STATE,
Filing
Confidentiality
Back office operations
Document and reporting data retreival
Meeting participation
Routing correspence
Faxing documents
Multi-line phone system
Daily, weekly, and monthly reports
Dr. Allen Kayne – City, STATE,
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
- Kept reception area clean and neat to give visitors positive first impression.
- Collected payments from clients and updated account balances.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Offered appointment information updates and rescheduling to guests.
Liberty High School, Bedford, Va. 24523 - Bedford, Va,
- Graduated summa cum laude
- Awarded [Award Name]
- Graduated cum laude
- Member of [Fraternity or Sorority Name]
- Thesis: [Name of Thesis]
- Coursework in [Subject], [Subject] and [Subject]
- Minored in [Subject]
- Professional development completed in [Subject]
- Member of [Honor's Society Name]
- Continuing education in [Subject]
- Graduated with [Number] GPA
- Dean's List [Semester and Year]
- Member of [Student Organization or Club Name]
- Elected Captain of [Team]
- Dissertation: [Name of Dissertation]
- Graduated in Top [Number]% of Class
- Majored in [Subject]
- Received [Scholarship Name]
- Graduated magna cum laude
- Elected to [Elected Position] for [Student Organization, Fraternity or Sorority] in [Year]
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School Attended
- Liberty High School, Bedford, Va. 24523
Job Titles Held:
- Gift Shop Warehouse Manager, Front Desk Clerk
- Primary School Secretary
- Receptionist
Degrees
- High School Diploma
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