Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Experienced Paint Associate versed in types and brands of paint, stains and special coatings. Educated customers on types of paint, tools and best application methods. Trained in use of paint mixers and other support equipment.
Exceptionally outgoing Paint Associate skilled in delivering positive customer service. Knowledgeable of product selection of paints, stains, primers and related painting tools. Maintained positive attitude when working with customers and went beyond to assist in selecting appropriate paint products.
Paint Associate with experience providing strategic paint design input and oversight to meet and exceed store goals. Demonstrable experience empowering paint associates to always make it right for every customer. Strong communicator when interacting with consumers and employees.
Bilingual individual knowledgeable in spray finishing and spot painting techniques. Hardworking Lead Painter enforcing safety rules and policies to avoid work site mishaps and accidents.
Multi-talented Multi-Department associate consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Experienced Paint Associate with over 6 years of experience in Home Depot. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Paint Associate with experience providing strategic paint design input and oversight to meet and exceed store goals. Demonstrable experience empowering paint associates to always make it right for every customer. Strong communicator when interacting with consumers and employees.
Helped customers choose optimal trees, shrubs and flowers based on current needs
Promoted additional products such as potting soil and fertilizers to increase per-customer sales
Sought out customers to help and offered immediate assistance with locating items and making selections
Maintained plant health and attractiveness with proper sunlight, water and nutrition
Created special clearance racks to move older, out-of-season and less attractive plants quickly
Watered plants every morning and regularly checked for naturally wilted parts to remove
Went above-and-beyond to locate desired items by checking with sister locations and other departments
Completed opening, closing and shift change tasks efficiently to keep store ready for guests
Worked outdoors in all weather conditions to care for plants and serve customers
Reset garden center to incorporate popular new seasonal plants for customers
Restocked shelves with new plants each day and rotated stock for optimal appearance
Managed operational records, administrative needs and marketing plans to promote business and strengthen revenue streams
Completed opening and closing procedures, including setting up cash drawers and preparing deposits, to maintain efficient operations
Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty
Used skills to grow new plants from seeds, clippings, bulbs and clone-cubes
Consulted with horticultural experts to assess operational strengths and weaknesses and plan enhancements to meet changing demands
Optimized growth and development at every stage and moved finished plants to sales displays for customer viewing
Placed supply orders, restocked supplies and merchandised products for purchase by customers
Established schedules and assigned work tasks to individual team members based on strengths, knowledge and availability to meet business, plant and customer demands
Maintained optimal health of each plant by monitoring water pH, using organic methods and applying relevant chemicals based on specifications for specific plants or customers
Set up and managed plant irrigation systems to maintain optimal flows to different types of plants
Maintained tidy, clean and well-organized greenhouse for optimal productivity and professionalism
Wrote and improved SOPs to maintain consistency across all shifts and work areas
Coordinated inventories of seeds, chemicals, plant nutrients and tools to achieve business targets
Reset garden center to incorporate popular new seasonal plants for customers
Restocked shelves with new plants each day and rotated stock for optimal appearance
Created special clearance racks to move older, out-of-season and less attractive plants quickly
Maintained plant health and attractiveness with proper sunlight, water and nutrition
Completed opening, closing and shift change tasks efficiently to keep store ready for guests
Worked outdoors in all weather conditions to care for plants and serve customers
Kept register drawer accurate by correctly tabulating sales and processing payments
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
Maintained up-to-date knowledge of store sales, payment policies and security standards
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
Monitored customers for signs of security concerns and escalated issues to management
Educated customers on promotions to enhance sales
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
Assisted customers with locating and choosing merchandise in any store department
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
10/2013 to Current
CashierAce Hardware – Port Orchard, WA,
Processed POS transactions, including checks, cash and credit purchases or refunds
Restocked, arranged and organized merchandise in front lanes to drive product sales
Operated cash register for cash, check and credit card transactions with 98% accuracy
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Checked prices for customers and processed items sold by scanning barcodes
Checked identification for proof-of-age and spray paint to underage customers
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
Mentored new team members on POS system operation, customer service strategies and sales goals
Worked closely with head cashiers to solve problems and handle customer concerns
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
Assisted customers with special services, account updates and promotional options
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Used cash registers and POS systems to request and record customer orders and compute bills
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Operated cash register for cash, check and credit card transactions with [Number]% accuracy
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Operated [Type] register system to process new purchases, item returns and merchandise exchanges
Counted cash in register drawer at beginning and end of shift
Performed cash, card and check transactions for customer purchases
Followed company policies, procedures and practices for accurate recordkeeping and loss prevention
Operated cash register swiping barcoded items across electronic scanner to record price and collected payment
Checked prices for customers and processed items sold by scanning barcodes
Answered questions about store policies and concerns to support positive customer experiences
Approached every question or concern with calm and level-headed approach to successfully address any need
Educated customers on promotions to enhance sales
Maintained accurate system inventory by correctly inputting data changes
Mentored new team members on POS system operation, customer service strategies and sales goals
Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue
Supported front end procedures to keep items well-stocked to prevent shrinkage
Assisted with purchasing decisions and located merchandise for customers
Called for back up cashiers during peak times to minimize wait time for customers
Handled
customer
complaints
and
concerns
and escalted to direct supervisor for quick resolution
Processed credit card, EBT, and gift certificate payments with electronic computer system
10/2013 to Current
Paint AssociateHome Depot - Gulfgate – City, STATE,
Monitored employee performance to maintain quality and compliance with job standards
Informed associates of promotions for marketing efforts to increase sales
Trained and mentored new associates by modeling customer service methods, product knowledge, and check out techniques
Suggested add-on and additional item upselling to improve customer projects while increasing company profits
Maintained up-to-date knowledge on store returns policies and promotions to provide reliable information
Located merchandise in store for consumers and demonstrated usage of tools and prep items
Displayed color selection using intriguing and creative displays of swatches, painted pieces and sample books
Displayed exemplary customer service by greeting customers and answering questions concerning products and inventory
Evaluated weekly performance to maintain sales goals and drive productivity levels
Identified and accurately explained Berh product information and product application
Performed removing and painting demonstrations for customers to promote proper use and increase sales
Processed new shipments and incoming inventory and checked vendor list for accurate inventory reporting
Informed customers of in-store promotions and events for paint department
Performed tinting, mixing and color matching of paint
Efficiently performed retail merchandising including stocking, cleaning, down stocking and pricing
Managed and organized color merchandising materials, catalogs and manufacturer information
Assigned daily operational duties to team outlining day-to-day goals and priorities
Actively engaged customers to gather information on current and future paint projects
Prepared paint primers to proper consistency with electric mixer and matched color choices for consumers
Offered color matching expertise and paint product selection advice to assist customers with paint choice
Stocked aisles with merchandise and cleaned paint counter for orderly appearance
Assisted personnel with suggestions and recommendations to resolve problem
Answered questions about store policies and concerns to support positive customer experiences
Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in paint and paint tools & products
Kept up with paint desk and tint machines clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement
Assisted customers with signing up for store loyalty programs and provided details about key benefits
Educated customers on promotions to enhance sales
Monitored customers for signs of security concerns and escalated issues to management
Provided accurate information about promotions, customer programs and products, helping drive high customer retention
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
Checked prices for customers and processed items sold by scanning barcodes
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Opened and closed store independently when needed and prepared nightly bank drop for manager
Discussed which steps and order they should be applied with customers, outlined restrictions and educated on policies
Managed promotional in-store signage and displays and re-stocked merchandise from returns
Issued receipts and processed refunds, credits, or exchanges
Assisted customers by answering questions
Listened to customer needs and desires to identify and recommend optimal products
Assisted customers with locating and choosing merchandise in any store department
Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects
Utilized Berh website and vendor catalogs to locate special order items for customers
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
Stocked aisles with merchandise and cleaned paint counter for orderly appearance
Suggested add-ons and additional item upselling to improve customer projects while increasing company profits
Identified and accurately explained Berh product information and product application
Managed and organized color merchandising materials, catalogs and manufacturer information
Displayed color selection using intriguing and creative displays of swatches, painted pieces and sample books
Actively engaged customers to gather information on current and future paint projects
Maintained up-to-date knowledge on store returns policies and promotions to provide reliable information
Performed tinting, mixing and color matching of paint
Processed new shipments and incoming inventory and checked vendor list for accurate inventory reporting
Offered color matching expertise and paint product selection advice to assist customers with paint choice
Displayed exemplary customer service by greeting customers and answering questions concerning products and inventory
Stocked aisles with merchandise and cleaned paint counter for orderly appearance
Trained and mentored new associates by modeling customer service methods, product knowledge, and check out techniques
Assigned daily operational duties to team outlining day-to-day goals and priorities
Identified and accurately explained Berh product information and product application
Education
Expected in 05/2016
Associate of Science: Paralegal Studies HOUSTON COMMUNITY COLLEGE - Houston, TX, GPA:
Willing to relocate: Anywhere
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer
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