Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Attentive Teller with three years of experience in assisting customers to meet financial needs and referring customers to partners. Personable communicator talented in building rapport with customers by offering to assist in answering questions and providing details of product and service offerings. Driven to maintain confidentiality of bank records and client information. Organized and detail-oriented teller with three years of cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute Teller adept at providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Skilled teller brings strong work ethic to customer interactions. Honest, hardworking demeanor paired with always-accurate money-counting. Adept at meeting new challenges, lending organization and honing attention to detail with experience in and [Skill].
Skills
MS Office proficient
Safe and vault operation
Debt and credit management
Cash dispenser operation
International finance knowledge
Currency and coin counter
International funds transfer process expertise
Exceptional customer service
Excellent communication skills
Strong sense of banking ethics
Practiced knowledge of bank security systems
Sales expertise
Strong work ethic
Friendly
Flexible
Reliable
Approachable
Energetic
Experience
09/2018 to 03/2020Full Time TellerFulton Financial Corporation | Hanover, PA,
Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by [Number]%.
Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
Delivered prompt, accurate and excellent customer service.
Processed [Number] cash withdrawals per [Timeframe] accurately and efficiently.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Recommended additional products, services and benefits for customers.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Established new customer accounts, including checking, savings, lines of credit and loans.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Balanced daily cash deposits and vault inventory with zero error rate.
Trained employees on cash drawer operation.
Maintained optimal financial controls by securing funds and making accurate transactions.
Created and implemented new organization and filing system for [Type] documents.
Supplied tellers with coin and currency as needed.
Reduced [Type] errors by more than [Number]% by double checking transactions and using [Technique].
Maintained confidentiality of bank records and client information.
Managed opening and closing times for main branch.
Served approximately [Number] customers each shift, remaining composed and professional even in high-stress situations.
Verified amounts and integrity of every check or funds transfer.
Processed sales referrals and promoted bank services and products, resulting in [Number]% branch sales increase.
Processed cash withdrawals.
Balanced daily cash deposits and bank vault inventory with zero error rate.
Maintained accurate teller drawer using [Technique] to handle all customer bank transactions.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Adhered to financial services security and audit procedures.
Adhered to regulatory and company security and audit procedures.
Directed specific questions to appropriate branch personnel.
Examined checks for identification and endorsement.
Counted as much as $[Amount] in daily funds with manual and machine-assisted methods.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
09/2017 to 08/2018Part Time TellerFirst Financial Bankshares | Magnolia, TX,
Processed treasury, tax and loan payments.
Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 100%.
Loaded consumer loan applications into [Software] program.
Assessed reports each business day and generated notification letters to delinquent account holders.
Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
Delivered prompt, accurate and excellent customer service.
Processed 10 cash withdrawals per hour accurately and efficiently.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Recommended additional products, services and benefits for customers.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Acted as pivotal point of contact between bank branches regarding guidelines and practices.
Generated reports and notification letters to distribute to account holders.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Established new customer accounts, including checking, savings, lines of credit and loans.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Opened new customer accounts, including checking, savings and lines of credit.
Balanced daily cash deposits and vault inventory with zero error rate.
Maintained optimal financial controls by securing funds and making accurate transactions.
Maintained confidentiality of bank records and client information.
Managed opening and closing times for main branch.
Served approximately 50 customers each shift, remaining composed and professional even in high-stress situations.
Verified amounts and integrity of every check or funds transfer.
Processed sales referrals and promoted bank services and products, resulting in [Number]% branch sales increase.
Processed cash withdrawals.
Balanced daily cash deposits and bank vault inventory with zero error rate.
Maintained accurate teller drawer using [Technique] to handle all customer bank transactions.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Adhered to financial services security and audit procedures.
Adhered to regulatory and company security and audit procedures.
Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
Directed specific questions to appropriate branch personnel.
Examined checks for identification and endorsement.
Counted as much as $2000 in daily funds with manual and machine-assisted methods.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Managed customer referrals to help financial services team members capitalize on sales changes.
01/2016 to 07/2016Part Time CashierAldi | Vienna, WV,
Helped customers find specific products, answered questions and offered advice.
Scanned customer purchases, supporting transactions to streamline sales process.
Assisted with purchases, locating items and signing up for rewards programs.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Resolved issues regarding customer complaints and escalated worsening concerns to CSM for remediation.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Promoted specific item options to drive sales and achieve add-on purchases.
Processed customer payments quickly and returned exact change and receipts.
Properly verified customer identification for alcohol or tobacco purchases.
Welcomed customers, offering assistance to help find necessary store items.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Inspected items for damage and obtained replacements for customers.
Processed 250 transactions per day with exceptional accuracy.
Resolved issues with cash registers, card scanners and printers.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education and Training
Expected in 05/2016High School Diploma | Lake View High School, San Angelo Tx, GPA:
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