Fulfillment / Operations Supervisor Resume Example
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FULFILLMENT / OPERATIONS SUPERVISOR
Summary
I am seeking a challenging position that will allow me the chance to utilize my organizational skills while also offering me the opportunity for advancement and growth.
Highlights
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Experience
Bankers FinancialSaint Petersburg , FLFulfillment / Operations Supervisor05/2007 to Current
- Assigned to an underperforming fulfillment department to raise performance, stem turnover and lower costs.
- Hire, train and manage 50-85 people.
- Introduced objective measures of efficiency and new procedures to ensure client satisfaction.
- Instituted in-house performance of previously outsourced work, saving $300k per year.
- Improved communications between production and client service departments through regular meetings and information-sharing channels.
- Supervise and coordinate daily production for 8 major mutual fund companies ensuring daily fulfillment, maximizing efficiency and exceeding client expectations.
Larson Design Group IncOrlando , FLFulfillment Coordinator03/2004 to 05/2007
- Responsible for the distribution of quarterly reports, interim reports, corporate announcements, prospectus, brokerage statements and a variety of shareholder communications for over 800 Banks and Brokerage Firms in addition to customized fulfillment and Mutual Fund Families.
- Identify opportunities for, and implement improvements to, all operating processes.
- Coordinate pre-sale clients, Oppenheimer, Merrill Lynch, in addition to any month end statement clients from start to finish in a timely and cost efficient manner while producing a quality product.
- Oversee supplementing / kitting department that processes over 6 million supplements and 200.000 pieces of kits per month.
- Ensured that labor is being utilized efficiently and effectively.
- Ensure all procedures are followed as per operations business rules.
- Communicate directly with client service to meet all the necessary requests of the client.
- Responsible for delegating special instructions upon the clients request such as a change in shipping method, omitting, adding or changing items on orders to meet and exceed our commitment to the client.
- Developed cross training throughout all departments to increase efficiencies and knowledge and to lower unit cost and help reduce overtime to less than 2%.
- Worked with management to identify areas for improvement and introduced new processes and procedures to enable the department to be more cost efficient.
- Using previous historical data to identify spikes in volume to eliminate the need for overtime through increased hiring.
- Follow up on all daily orders processed.
- Prepare shipping exception reports and identifies each job/order that appears on the report giving a full explanation of the circumstances and when if need be, a resolution with a committed time frame.
- Continuous measurement of each staff member that is documented and recorded for monthly review.
- Ensure all shipping methods are followed and that most cost effective courier / postal service is used in order to provide Broadridge additional savings.
- Review weekly payroll and prepare reports for management signoff.
BroadridgeDenver , COAdministrative assistant05/2004 to 08/2004
- Responsible for covering vacation and holidays for Senior Vice Presidents administrative assistant in addition to assisting 7 senior managers with daily reporting functions.
- Prepare daily productivity and volume reports for daily senior management meeting.
- Perform administrative duties such as receiving and referring visitors and telephone callers in a professional manner, opening and distributing mail, making travel arrangements and maintaining office supply inventories, expense reporting and appointment calendars.
- Organize and plan department events, conferences and meetings.
- Maintain office files and records in accordance with internal procedures.
- Ensure that all departments payroll is signed off in a timely manner.
- Ensure that all invoices are reconciled and forwarded to internal finance department for payment.
Randstad Work SolutionsCity , STATEFulfillment clerk01/2004 to 03/2004
- Responsible for the daily picking and fulfillment of orders using the RF scan guns to decrement pre-kitted inventory from assigned locations.
- Duties also included knowledge of client kit description and allocation of pre-kitted inventory to WMS.
- Ensured that all orders were fulfilled correctly following the kit description sequencing provided by the clients.
- Communicated to management discrepancies between what is required on the pack slip verses the kit description.
- Complete shipping manifest and control documents to ensure that all orders were processed in the correct manner and that all special instructions were carried out.
- Demonstrated a full understanding of ADP's business rules, policies and ISO 9001 Quality Assurance System.
- Looked for ways to work smarter in a safe and comfortable work area.
- Ensured that all batch reports for client orders were received and reconciled, notifying management of any file errors.
- Comprehend special instructions and various emails that come from Client Service to prepare orders properly.
Education
Associate Degree:TourismDecember 2001La Moderna Educate Center, City, EcuadorGPA: GPA: 3.0/4.0
GPA: 3.0/4.0
Languages
Bilingual, English & Spanish.
Skills
Administrative duties, set up conferences, create expense reports, hiring and training, inventory consolidation, ISO 9001, proficiency in Excel, e-mail, office, Power point, Windows, MS Word, payroll process, making travel arrangements,etc.
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Resume Overview
School Attended
- La Moderna Educate Center
Job Titles Held:
- Fulfillment / Operations Supervisor
- Fulfillment Coordinator
- Administrative assistant
- Fulfillment clerk
Degrees
- Associate Degree : Tourism December 2001
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