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Fulfillment / Operations Supervisor Resume Example

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FULFILLMENT / OPERATIONS SUPERVISOR
Summary
I am seeking a challenging position that will allow me the chance to utilize my organizational skills while also offering me the opportunity for advancement and growth.
Highlights
  • Multitasking
  • .Active Member of the Women's Leadership Forum , Edgewood Chapter
  • Member of the LBTGA
  • Active Member of the Multicultural Network Committee at Broadridge Financial Solutions
Experience
Broadridge Financial Services Edgewood, New York Fulfillment / Operations Supervisor 05/2007 to Current
  • Assigned to an underperforming fulfillment department to raise performance, stem turnover and lower costs.
  • Hire, train and manage 50-85 people.
  • Introduced objective measures of efficiency and new procedures to ensure client satisfaction.
  • Instituted in-house performance of previously outsourced work, saving $300k per year.
  • Improved communications between production and client service departments through regular meetings and information-sharing channels.
  • Supervise and coordinate daily production for 8 major mutual fund companies ensuring daily fulfillment, maximizing efficiency and exceeding client expectations.
Automatic Data Processing Edgewood, New York Fulfillment Coordinator 03/2004 to 05/2007
  • Responsible for the distribution of quarterly reports, interim reports, corporate announcements, prospectus, brokerage statements and a variety of shareholder communications for over 800 Banks and Brokerage Firms in addition to customized fulfillment and Mutual Fund Families.
  • Identify opportunities for, and implement improvements to, all operating processes.
  • Coordinate pre-sale clients, Oppenheimer, Merrill Lynch, in addition to any month end statement clients from start to finish in a timely and cost efficient manner while producing a quality product.
  • Oversee supplementing / kitting department that processes over 6 million supplements and 200.000 pieces of kits per month.
  • Ensured that labor is being utilized efficiently and effectively.
  • Ensure all procedures are followed as per operations business rules.
  • Communicate directly with client service to meet all the necessary requests of the client.
  • Responsible for delegating special instructions upon the clients request such as a change in shipping method, omitting, adding or changing items on orders to meet and exceed our commitment to the client.
  • Developed cross training throughout all departments to increase efficiencies and knowledge and to lower unit cost and help reduce overtime to less than 2%.
  • Worked with management to identify areas for improvement and introduced new processes and procedures to enable the department to be more cost efficient.
  • Using previous historical data to identify spikes in volume to eliminate the need for overtime through increased hiring.
  • Follow up on all daily orders processed.
  • Prepare shipping exception reports and identifies each job/order that appears on the report giving a full explanation of the circumstances and when if need be, a resolution with a committed time frame.
  • Continuous measurement of each staff member that is documented and recorded for monthly review.
  • Ensure all shipping methods are followed and that most cost effective courier / postal service is used in order to provide Broadridge additional savings.
  • Review weekly payroll and prepare reports for management signoff.
Automatic Data Processing Edgewood, New York Administrative assistant 05/2004 to 08/2004
  • Responsible for covering vacation and holidays for Senior Vice Presidents administrative assistant in addition to assisting 7 senior managers with daily reporting functions.
  • Prepare daily productivity and volume reports for daily senior management meeting.
  • Perform administrative duties such as receiving and referring visitors and telephone callers in a professional manner, opening and distributing mail, making travel arrangements and maintaining office supply inventories, expense reporting and appointment calendars.
  • Organize and plan department events, conferences and meetings.
  • Maintain office files and records in accordance with internal procedures.
  • Ensure that all departments payroll is signed off in a timely manner.
  • Ensure that all invoices are reconciled and forwarded to internal finance department for payment.
Randstad Work Solutions Edgewood, New York Fulfillment clerk 01/2004 to 03/2004
  • Responsible for the daily picking and fulfillment of orders using the RF scan guns to decrement pre-kitted inventory from assigned locations.
  • Duties also included knowledge of client kit description and allocation of pre-kitted inventory to WMS.
  • Ensured that all orders were fulfilled correctly following the kit description sequencing provided by the clients.
  • Communicated to management discrepancies between what is required on the pack slip verses the kit description.
  • Complete shipping manifest and control documents to ensure that all orders were processed in the correct manner and that all special instructions were carried out.
  • Demonstrated a full understanding of ADP's business rules, policies and ISO 9001 Quality Assurance System.
  • Looked for ways to work smarter in a safe and comfortable work area.
  • Ensured that all batch reports for client orders were received and reconciled, notifying management of any file errors.
  • Comprehend special instructions and various emails that come from Client Service to prepare orders properly.
Education
Associate Degree: Tourism December 2001 La Moderna Educate Center, Guayaquil, Ecuador GPA: GPA: 3.0/4.0

GPA: 3.0/4.0
Languages
Bilingual, English & Spanish.
Skills

Administrative duties, set up conferences, create expense reports, hiring and training, inventory consolidation, ISO 9001, proficiency in Excel, e-mail, office, Power point, Windows, MS Word, payroll process, making travel arrangements,etc.

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Resume Overview

Companies Worked For:

  • Broadridge Financial Services
  • Automatic Data Processing
  • Randstad Work Solutions

School Attended

  • La Moderna Educate Center

Job Titles Held:

  • Fulfillment / Operations Supervisor
  • Fulfillment Coordinator
  • Administrative assistant
  • Fulfillment clerk

Degrees

  • Associate Degree : Tourism December 2001

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