Fulfillment Operations Supervisor resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
I am seeking a challenging position that will allow me the chance to utilize my organizational skills while also offering me the opportunity for advancement and growth.
Highlights
Multitasking
.Active Member of the Women's Leadership Forum , Edgewood Chapter
Member of the LBTGA
Active Member of the Multicultural Network Committee at Broadridge Financial Solutions
Experience
Fulfillment / Operations Supervisor, 05/2007 to Present Bankers Financial – Saint Petersburg, FL,
Assigned to an underperforming fulfillment department to raise performance, stem turnover and lower costs.
Hire, train and manage 50-85 people.
Introduced objective measures of efficiency and new procedures to ensure client satisfaction.
Instituted in-house performance of previously outsourced work, saving $300k per year.
Improved communications between production and client service departments through regular meetings and information-sharing channels.
Supervise and coordinate daily production for 8 major mutual fund companies ensuring daily fulfillment, maximizing efficiency and exceeding client expectations.
Fulfillment Coordinator, 03/2004 to 05/2007 Larson Design Group Inc – Orlando, FL,
Responsible for the distribution of quarterly reports, interim reports, corporate announcements, prospectus, brokerage statements and a variety of shareholder communications for over 800 Banks and Brokerage Firms in addition to customized fulfillment and Mutual Fund Families.
Identify opportunities for, and implement improvements to, all operating processes.
Coordinate pre-sale clients, Oppenheimer, Merrill Lynch, in addition to any month end statement clients from start to finish in a timely and cost efficient manner while producing a quality product.
Oversee supplementing / kitting department that processes over 6 million supplements and 200.000 pieces of kits per month.
Ensured that labor is being utilized efficiently and effectively.
Ensure all procedures are followed as per operations business rules.
Communicate directly with client service to meet all the necessary requests of the client.
Responsible for delegating special instructions upon the clients request such as a change in shipping method, omitting, adding or changing items on orders to meet and exceed our commitment to the client.
Developed cross training throughout all departments to increase efficiencies and knowledge and to lower unit cost and help reduce overtime to less than 2%.
Worked with management to identify areas for improvement and introduced new processes and procedures to enable the department to be more cost efficient.
Using previous historical data to identify spikes in volume to eliminate the need for overtime through increased hiring.
Follow up on all daily orders processed.
Prepare shipping exception reports and identifies each job/order that appears on the report giving a full explanation of the circumstances and when if need be, a resolution with a committed time frame.
Continuous measurement of each staff member that is documented and recorded for monthly review.
Ensure all shipping methods are followed and that most cost effective courier / postal service is used in order to provide Broadridge additional savings.
Review weekly payroll and prepare reports for management signoff.
Administrative assistant, 04/2004 to 07/2004 Broadridge – Denver, CO,
Responsible for covering vacation and holidays for Senior Vice Presidents administrative assistant in addition to assisting 7 senior managers with daily reporting functions.
Prepare daily productivity and volume reports for daily senior management meeting.
Perform administrative duties such as receiving and referring visitors and telephone callers in a professional manner, opening and distributing mail, making travel arrangements and maintaining office supply inventories, expense reporting and appointment calendars.
Organize and plan department events, conferences and meetings.
Maintain office files and records in accordance with internal procedures.
Ensure that all departments payroll is signed off in a timely manner.
Ensure that all invoices are reconciled and forwarded to internal finance department for payment.
Fulfillment clerk, 01/2004 to 03/2004 Randstad Work Solutions – City, STATE,
Responsible for the daily picking and fulfillment of orders using the RF scan guns to decrement pre-kitted inventory from assigned locations.
Duties also included knowledge of client kit description and allocation of pre-kitted inventory to WMS.
Ensured that all orders were fulfilled correctly following the kit description sequencing provided by the clients.
Communicated to management discrepancies between what is required on the pack slip verses the kit description.
Complete shipping manifest and control documents to ensure that all orders were processed in the correct manner and that all special instructions were carried out.
Demonstrated a full understanding of ADP's business rules, policies and ISO 9001 Quality Assurance System.
Looked for ways to work smarter in a safe and comfortable work area.
Ensured that all batch reports for client orders were received and reconciled, notifying management of any file errors.
Comprehend special instructions and various emails that come from Client Service to prepare orders properly.
Education
Associate Degree: Tourism, Expected in December 2001 La Moderna Educate Center - Guayaquil, GPA: GPA: 3.0/4.0
GPA: 3.0/4.0
Languages
Bilingual, English & Spanish.
Skills
Administrative duties, set up conferences, create expense reports, hiring and training, inventory consolidation, ISO 9001, proficiency in Excel, e-mail, office, Power point, Windows, MS Word, payroll process, making travel arrangements,etc.
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