Frontend Associate Resume Example Company Name

FRONTEND ASSOCIATE

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills

Customer service cash and credit processing

Experience

Frontend Associate | 09/2019 to 05/2020Company Name - City, State

Improved operations by working with team members and customers to find workable solutions.through
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Handled all delegated tasks, including cashiering and processed credit apps.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.

Member Service Associate/Front End Associate | 10/2016 to 06/2019Company Name - City, State

Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Evaluated customer account information to assess current issues and determine potential solutions.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Maintained revenue streams by exhausting every option before offering refunds.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Achieved high sales percentage with consultative, value-focused customer service approach.
Directed all inbound calls in phone queues to improve call flow 95%.
Consulted with customers to determine best methods to resolve service and billing issues.
Documented conversations with customers to track requests, problems and solutions.
Assessed customer needs and upsold products and services to maximize credit sales.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Shared detailed information regarding product and membership options to help customers make decisions.
Replenished shelves to maintain adequate merchandise levels.
Evaluated benefits for each caller to determine service needs and address concerns.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Achieved high customer satisfaction scores by de-escalating complaints quickly.
Prepared, completed and processed customer account forms and database changes.
Answered customer questions and addressed concerns, resulting in 90% reduction in complaint calls.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Answered 25 daily phone calls to resolve membership customer issues efficiently.
Answered 30+ inbound calls per day and directed to designated individuals or departments.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Served needs of as many as 40 customers per shift, including collecting payments, tracking rewards and handling customer service issues.
Contacted customers about potential service upgrades, new member and credit services and account changes.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Set up and activated customer accounts.

School Cafeteria Worker | 08/2013 to 05/2017Company Name - City, State

Assisted [Job title] by coaching and training new employees.
Provided exceptional service that reflected restaurant standards and core values.
Assembled and served meals according to specific guest requirements.
Warmly greeted visitors to promote great customer service and positive ordering experience.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Organized food preparation stations and replenished supplies to maximize efficiency.
Tailored orders to address customer allergies and gluten concerns.
Directed patrons to restrooms and other amenities within facility.
Wiped counters and tables to remove dirt and food and maintain clean environment for guests.
Created food displays according to established standards, replacing dated products with fresh.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Restocked napkins, condiments and utensils at self-service areas during slow periods.
Executed all daily tasks and assisted other team members when needed.
Interacted effectively with fellow employees to stage food trays for distribution to customers.
Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
Prepared food items such as deli and hot sandwiches to meet customer specifications.
Communicated with customer to provide menu offering details and assist with decision-making.
Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Maintained dining and food service areas in clean, safe and sanitary manner.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Oversaw inventory in buffet, reporting replacement needs to kitchen management.
Answered guest questions, delivering most accurate and updated information available.

Education and Training

Central AZ Community College - - City,State | | GED06/1989

Resume Overview

School Attended

Central AZ Community College

Job Titles Held:

Frontend Associate
Member Service Associate/Front End Associate
School Cafeteria Worker

Degrees

Central AZ Community College - City , State | GED

Frontend Associate Resume Example

Resume Score: 80%

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