Front Office Receptionist resume example with 13+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Flexible Patient Service Representative known for prioritizing patient care experience and supporting individual needs on personal level. Multitalented communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members. Highly organized and knowledgeable about healthcare processes and administrative requirements. Qualified to deal with insurance documentation, update charts and manage business correspondence. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Capable medical administrative professional with 9+ years in patient services. Adept at directing visitors and callers, documenting patient details and updating EHR and financial systems.

  • Excellent Interpersonal Skills
  • Team management
  • Electronic Medical Records
  • Patient Assistance
  • Schedule Management
  • Medical office administration
  • Appointment Scheduling
  • Payment collection
  • Training
  • Insurance Knowledge
  • HIPAA Compliance
  • Medical Insurance
Southern Crescent Technical College Griffin, GA Expected in 2009 Certificate : Hemodialysis - GPA :
  • Coursework in Anatomy, physiology and Health Assessment.
  • 4.0 GPA
Griffin Technical College Griffin, GA Expected in 2004 Certificate : Business Communications - GPA :
  • 4.0 GPA
Spalding High School Griffin, GA Expected in 05/2004 High School Diploma : - GPA :
Work History
Lifestance Health - Front Office Receptionist
Willoughby, OH, 06/2014 - Current
  • Welcome everyone with smile, listen attentively to their needs and provide above-and-beyond care forward.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Perform efficient patient check-in processes, including demographic updates, verifying insurance and payment processing.
  • Efficient use of master calendar, scheduling/rescheduling appointments for 6 providers based on optimal patient loads and clinician availability.
  • Established new patient charts and scan documentation before and after appointments into EHR system.
  • Promptly answer multi-line phone system and greet callers enthusiastically.
  • Resolve any problems that may arise and notify management immediately if problems continue to escalate.
  • Maintain front office supplies inventory by checking stock and ordering new supplies as needed.
  • Complete and submit all documentation for financial assistance.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Review and send medical records to other physicians upon request in timely manner.
  • Facilitate patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Received 5/5 scores on all qualify reviews consecutive for 3 years.
Skechers - Assistant Store Manager
Pembroke, NH, 05/2011 - 05/2014
  • Promoted to Assistant Manager after only 7 months with company.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Exceeded business target sales goal by 30% regularly through employee engagement and forward-thinking planning.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Interviewed, hired and trained 7 staff associates and equipped to comply with company policies and procedures.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Trained and managed associates in customer service and sales techniques.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Supervised payroll corrections for accuracy and duplications.
  • Resolved customer service issues promptly.
  • Individually surpassed store goal of selling St. Jude bears during holidays, allowing myself and winners from other locations to visit CHOA and make decorations with children. Most memorable and proud accomplishment.
Iconma, L.L.C. - Patient Access Representative
Davenport, IA, 02/2010 - 01/2011
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Obtained updated contact information from all patients and verified data for accuracy.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Offered patients financial assistance when applicable.
  • Completed registration in efficient and timely manner.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Managed multi-line phone system and pleasantly greeted all patients.
  • Assisted with hospital admissions.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing sanitation.
Memorial Sloan-Kettering Cancer Center - Patient Care Technician
Uniondale, NY, 01/2007 - 07/2009
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Checked patient identifying information against records to uphold strict security, safety and regulatory standards.
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics, including weight, temperature, blood pressure, pulse rate, and respiration rate.
  • Cleaned and connected to access sites, including fistulas, grafts, and catheters, by following infection control protocols.
  • Obtained specimens for ordered tests and prepared for laboratory transport.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Performed routine quality control and safety checks on all equipment.
  • Built relationships with patients through compassion, understanding, patience and genuine love.

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Resume Overview

School Attended

  • Southern Crescent Technical College
  • Griffin Technical College
  • Spalding High School

Job Titles Held:

  • Front Office Receptionist
  • Assistant Store Manager
  • Patient Access Representative
  • Patient Care Technician


  • Certificate
  • Certificate
  • High School Diploma

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