Well-rounded front office possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Skills
Administrative Skills
Business Operations Understanding
Multi-Line Telephone Skills
Education and Training
Cleveland High School Cleveland, TX, Expected in 08/1999 ā āGED: - GPA:
Experience
Kids Dental Brands - Front Office Receptionist TX, State, 10/2018 - Current
Handled payment processing and provided customers with receipts and proper bills and change.
Answered office phone and emails to schedule appointments, answer questions, and document information.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
Managed customer complaints and rectified issues to complete satisfaction.
Greeted visitors and verified reasons for visit and appointment information.
Welcomed large volume of guests and improved overall customer service.
Organized resources and staff necessary to handle requirements and maintain strong service levels.
Maintained front office cleanliness and organized supplies to increase productivity.
Determined needs of visitors and provided information or solutions.
Communicated with outside offices to obtain records and transfer files for [Type] needs.
Conducted transactions, confirming patient information and processing according to standard protocol.
Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Maintained important files, running reports and delivering updates on occupancy and revenue.
Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Assisted current and prospective patients with navigating telephone and web-based support systems.
Created and optimized employee schedules for shift coverage.
Updated front office phone protocols to increase productivity by [Number]% and decrease customer hold times.
Produced and distributed clear and error-free business correspondence, file documentation and internal team memoranda.
Trained 2 employees on athena and answered employee technological questions.
Prepared detailed [Timeframe] memos for [Number] employees, consistently getting them out on time with high levels of accuracy.
Processed and sent invoices, adjustments and credit memos to customers.
Contacted insurance providers to verify insurance information and obtain billing authorization.
Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Performed data import, scanning or manual keying processes to verify invoice accuracy.
Investigated and resolved issues to maintain billing accuracy.
Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
Established, enforced and optimized billing procedures to streamline operations and minimize aging balances.
Calculated discounts, percentage allocations and credits.
Liaised with patients, insurance companies and billing personnel to create and post bills, obtain payments and update system.
Scheduled patients and updated insurance, payment history and personal information.
Processed refunds on credit balances to maintain positive account relationships.
Added current information to accounts, including demographic, personal and payment details.
Applied billing adjustments to resolve discrepancies in account receivable journals.
Reviewed and interpreted insurance explanation of benefits statements and applied to patient accounts.
Communicated with credit, collections, customer service and operations department members to assist with and remedy billing issues.
Contacted customers to obtain and submit payments.
Assessed and resolved variances in accounts, databases and bills.
Verified invoice procedures to validate customer contracts and maintain billing communication.
Researched claim denials, identified causes and resolved issues to promote prompt insurance payment.
Reviewed accounts for outstanding balances and collected $[Amount] in unpaid bills.
Obtained prompt payments for open bills by interacting with appropriate parties.
Identified and posted accounts receivable payments to appropriate accounts.
Verified insurance eligibility for patients by calling appropriate parties.
Coded invoices properly based upon patient services and medical records.
Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
Managed revenue cycle process from point of prior authorizations to payment receipt.
Verified $[Amount] in payments received to check against billing amounts.
Benchmark Senior Living - Medical Charge Entry Trumbull, CT, 08/2012 - 10/2018
Processed and sent invoices, adjustments and credit memos to customers.
Contacted insurance providers to verify insurance information and obtain billing authorization.
Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Investigated and resolved issues to maintain billing accuracy.
Performed data import, scanning or manual keying processes to verify invoice accuracy.
Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
Established, enforced and optimized billing procedures to streamline operations and minimize aging balances.
Calculated discounts, percentage allocations and credits.
Liaised with patients, insurance companies and billing personnel to create and post bills, obtain payments and update system.
Contacted vendors to follow up on late invoices.
Scheduled patients and updated insurance, payment history and personal information.
Spearheaded simplification initiatives and operational strategies to improve collections process and drive customer satisfaction.
Resolved account variances and reconciled bank statement histories.
Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.
Revised orders, finalized invoices and created billing logs.
Reviewed and submitted workers' compensation claims.
Posted surgical charges for providers across facilities.
Processed refunds on credit balances to maintain positive account relationships.
Added current information to accounts, including demographic, personal and payment details.
Applied billing adjustments to resolve discrepancies in account receivable journals.
Solved issues with well-organized and professional approach.
Reviewed and interpreted insurance explanation of benefits statements and applied to patient accounts.
Communicated with credit, collections, customer service and operations department members to assist with and remedy billing issues.
Researched reimbursement and appeals to quickly and effectively resolve claims.
Contacted customers to obtain and submit payments.
Assessed and resolved variances in accounts, databases and bills.
Evaluated accounts for payment compliance and contacted customers.
Verified invoice procedures to validate customer contracts and maintain billing communication.
Researched claim denials, identified causes and resolved issues to promote prompt insurance payment.
Collaborated with billing functional area and business units to secure accurate customer invoicing within established deadlines.
Reviewed accounts for outstanding balances and collected $[Amount] in unpaid bills.
Obtained prompt payments for open bills by interacting with appropriate parties.
Worked with outside parties to obtain payments and solve problems.
Identified and posted accounts receivable payments to appropriate accounts.
Verified insurance eligibility for patients by calling appropriate parties.
Coded invoices properly based upon patient services and medical records.
Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
Completed risk assessments for quarterly and annual schedules.
Cleveland Regional Hospital - Receptionist City, STATE, 01/2009 - 08/2012
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Processed payments and updated accounts to reflect balance changes.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Handled payment processing and provided customers with receipts and proper bills and change.
Answered office phone and emails to schedule appointments, answer questions, and document information.
Greeted visitors and verified reasons for visit and appointment information.
Responded to inquiries and room requests made online, by phone, and via email.
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