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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems and administrative tasks.

Skills
  • Positive Attitude and Energetic
  • Research and Data Analysis
  • Documentation and Reporting
  • Data Entry and Database Software
  • Scheduling and Calendar Management
  • Customer Complaint Resolution
  • Administrative Support
  • Customer Service-Oriented
  • Microsoft Office Suite
  • Records Management
  • Team Collaboration
  • Report Preparation
Education
Prairie View A & M University Prairie View, TX Expected in 05/2019 Bachelor of Science : Biology - GPA :
Work History
Lifestance Health - Front Office Receptionist
Woodstock, GA, 10/2021 - 11/2021
  • Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
  • Minimized errors in medical paperwork by checking terminology.
  • Wrote and distributed treatment, immunization and home-care paperwork to educate patients and enhance outcomes.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Increased productivity by cleaning and organizing supplies.
  • Delivered clerical support by handling range of routine and special requirements.
  • Maintained timelines and accuracy while preparing schedule for doctor and scheduling patient appointments.
  • Greeted and verified patient information before directing guests to appropriate areas or answering questions.
  • Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to treatment staff.
  • Interacted with customers by phone, email or in-person to provide information.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Responded to inquiries from callers seeking information.
  • Identified visitors' needs to offer solutions and information.
  • Helped patients navigate telephone menus and web-based systems to increase self-sufficiency and reduce administrative load.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Conferred with other office locations to coordinate records and obtain patient documentation.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Maintained transaction security by verifying payment cards against identification.
  • Maintained well-organized and efficient medical offices with stocked supplies to meet expected demands.
  • Completed clerical duties and tasks for clinic administration.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Checked patient information, demographic and health history to keep information current.
  • Used computer programs and registration systems to schedule patients.
  • Fielded concerns surrounding patients and care, liaising between physician and patient
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Enhanced office productivity by handling high volume of callers per day.
  • Maintained current and accurate medical records for patients.
  • Completed patient referrals to other medical specialists.
  • Oriented potential patients, informing them of clinical services and answering patient questions. Successfully scheduling 75% of all prospective patients for an introductory appointment.
Conway Regional Medical Center - Medical Scribe
Dardanelle, AR, 06/2018 - 11/2018
  • Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar and spelling.
  • Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
  • Used Epic EMR software to input information into computerized patient record system.
  • Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.
  • Accompanied physicians through day in fast-paced, stressful environments. Often seeing up to 30 patients during a single shift.
  • Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
Ohl - Quality Assurance Coordinator
Crystal Lake, IL, 11/2014 - 04/2015
  • Drafted reports on quality verification activity outcomes, presenting findings to decision-makers and recommending response efforts.
  • Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Halted production line in case of major non-compliance of specifications, standards or quality discovered during inspection process.
  • Investigated recurring customer complaints, determining source of error in non-conformance incidences and recommending solutions.
  • Assisted with quality control audits.
  • Developed educational materials used to train staff on QA standards.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Kept inspection journals and daily summary logs as required.
  • Executed quality improvement research and studies.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Dean Health - Pharmacy Technician
Mustang, OK, 10/2011 - 11/2014
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Restocked automated medication dispensing equipment.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Reviewed and verified customer information and insurance provider information.
  • Entered and processed patients' prescriptions into internal system.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Counted and labeled prescriptions with correct item and quantity.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Counted, measured and compounded medications following standard procedures.
  • Trained and guided new pharmacy technicians, improving overall performance.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Languages
Spanish :
Professional Working
Negotiated :

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Resume Overview

School Attended

  • Prairie View A & M University

Job Titles Held:

  • Front Office Receptionist
  • Medical Scribe
  • Quality Assurance Coordinator
  • Pharmacy Technician

Degrees

  • Bachelor of Science

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