, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Skills
Multi-Line Phone Systems
Payment Processing
Customer Service-Oriented
Records Management
Credits and Refunds
Cash Register Operation
Work History
09/2021 to CurrentCashier/Customer Service RepresentativeWorcester Polytechnic Institute | Worcester, MA,
09/1983 to 04/2019Front Office Receptionist/CashierWestein Bonaventure Hotel And Suites | City, STATE,
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Interacted with customers by phone, email or in-person to provide information.
Provided clerical support to company employees by copying, faxing and filing documents.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered multi-line phone system and greeted callers enthusiastically.
Maintained transaction security by verifying payment cards against identification.
Received and routed business correspondence to correct departments and staff members.
Offered every visitor professional and prompt service, completing
Check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
Responded to inquiries from callers seeking information.
Helped patients complete necessary medical forms and documentation.
Scheduled, rescheduled and cancelled appointments for dental patients.
Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
Adhered to strict HIPAA guidelines to protect patient privacy.
Greeted visitors and patients to determine needs, check appointments and direct accordingly.
Completed patient referrals to other medical specialists.
Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Answered phone calls and messages for physician and medical facility, scheduling appointments and handling patient inquiries.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Directed incoming calls to internal personnel and departments, routing to best-qualified department
Provided clerical support to company employees by copying, faxing and filing documents
09/2005 to 02/2013Hostess/ LeadeWestein Bonaventure Hotel And Suites | City, STATE,
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Collected information from arriving customers to seat groups or place them on waitlist.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Answered customer questions about hours, seating and menu information.
01/1991 to 11/1999Cashier, Hostess, SupervisorTianguis / Vons Supermarket | City, STATE,
Assigned patrons to tables suitable for needs and restaurant section rotation.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Established and updated work schedules to account for changing staff levels and expected workloads.
Maintained computer and physical filing systems.
Coordinated special projects and managed schedules.
Coached new hires on company processes while managing employees to achieve maximum production.
01/1989 to 01/1991CashierCompany Name | City, State,
Helped customers complete purchases, locate items and join reward programs.
Collected and authorized payments of guests.
Answered questions about store policies and addressed customer concerns.
Education
Expected in 06/1982High School Diploma | Ramona High School , Los Angeles, CA, GPA:
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